You are entitled to accrue points:
Except for promotional offers, you will accrue a designated number of points (earn rate), as notified to you from time to time, for every one Australian dollar spent on goods and services, charged and billed on your account. Subject to these terms and conditions, points are calculated on each purchase of goods or services charged to your Card. Each purchase is rounded down to the nearest dollar then multiplied separately by the applicable earn rate to determine the number of points.
No points will accrue in respect of:
Adjustments will be made to your points balance if there are any credits posted to your account including those arising from returned goods or services or from billing disputes.
Points earned by any Supplementary Cards will automatically accrue to your points balance. Supplementary Cards cannot earn points separately from your account.
You cannot pool or combine your points with points accrued by another Cardmember. Only accounts kept in good standing and which are not overdue are eligible for earning points.
Points can be redeemed for David Jones Gift Cards, Frequent Traveller Rewards, Non-Frequent Traveller Rewards, Points for Travel, and Credit on the Card, provided your account and all your other accounts with us are kept in good standing and not overdue
The number of points required for any particular David Jones Gift Card is determined by us, and is available on request and may change from time to time.
David Jones Gift Cards are subject to availability and the terms and conditions listed on the back of the David Jones Gift Card.
Any dispute concerning goods or services received from a David Jones Gift Card must be settled between you and David Jones. We will bear no responsibility for resolving such disputes, or for the dispute itself.
Once delivered to you, we are not responsible for lost or stolen David Jones Gift Cards.
Redeemed David Jones Gift Cards are not exchangeable and are not refundable, replaceable or transferable for cash or a credit on your Card. David Jones Gift Cards are valid for a minimum period of 12 months from the date of issue, unless otherwise stated. Back to top
You may only redeem points into a participating frequent traveller program(s) in your name. Points transferred to a frequent traveller program account in any other name will be returned to your program account. Once points are redeemed for frequent traveller rewards, they may not be converted back to points.
To redeem points from any frequent traveller program you must be a member of the applicable program. Enrolment in such programs is solely your responsibility and fees may apply.
A minimum number of points must be transferred to a frequent traveller program, as outlined in the following table:
| Frequent Traveller program | Minimum Points Transfer |
|---|---|
|
5,000 points |
|
2,000 points |
|
1,000 points |
|
900 points |
|
500 points |
Points must be transferred in multiples which enable a whole number of the selected frequent traveller program points to be received.
Points transferred to frequent traveller programs are subject to, and Cardmembers must comply with, the terms and conditions of those programs.
The conversion rate applicable for redeeming points into points in frequent traveller programs varies among those programs.
Whilst we will endeavour to process requests to transfer points to frequent traveller rewards promptly, we have no control over and assume no responsibility for the speed at which frequent traveller rewards are credited on the systems of the relevant frequent traveller program.
Card travel insurance and benefits do not apply to flights taken or tickets issued using a frequent traveller program unless (i) you have enrolled in a Card travel insurance and benefit program expressly offering an option for airline rewards program partner ticket coverage; (ii) all fees relating to the particular program have been paid; and (iii) you have otherwise complied with the terms and conditions of the particular travel insurance and benefit program. For Platinum Credit Cardmembers, overseas travel insurance may apply to frequent traveller rewards, subject to conditions. Call Platinum Services for details.
Points may be redeemed for non-frequent traveller rewards by any Supplementary Cardmember and/or other third parties only when we have received prior written authorisation from you.
You can purchase points for the redemption of any reward but any points purchased must be redeemed for rewards at the time of purchase. Points can only be purchased in multiples of 1,000 for the relevant fee set out in the schedule of fees and the cost will be billed to your primary account.
All rewards are subject to availability and restrictions may apply.
Once delivered we are not responsible for any lost or stolen rewards, reward certificates, vouchers or tickets. Claims for undelivered merchandise, Gift Card or voucher rewards must be raised within 28 days post redemption, after this time no claims will be accepted.
Merchandise, Gift Card or voucher rewards redeemed under the program cannot be exchanged for other rewards and are not refundable, replaceable or transferable for cash or a credit on your Card. Gift Card or voucher rewards are valid for a minimum period of 3 months from the date of issue, unless otherwise stated.
Should your non-frequent traveller reward not be available within the timeframe confirmed at time of redemption we may communicate to you an alternate delivery timeframe and/or (at our reasonable discretion) supply an alternative reward of equal or greater value to that which was redeemed by you.
You may redeem points for prepaid travel of a nominated value booked through any travel agent program partner with point of purchase redemption capability or through American Express Membership Travel Services.
Subject to the standard booking terms and conditions of the travel partner the travel you redeem using points may be booked for any person.
Supplementary Cardmembers and/or other third parties may only redeem points for travel when we have received prior written authorisation from you.
Once points are redeemed for a travel booking, the booking may not be converted back to points and the booking is non-transferable and non-refundable.
Points cannot be redeemed for commercial travel bookings, Australian currency or travel for resale or promotional purposes.
You are solely responsible for any (i) insurances; (ii) airport transfer fees; (iii) airport taxes; (iv) fuel surcharges, levies; and (v) other service fees and charges relating to any Membership Rewards travel booking through any of our travel agent program partners. Such fees will be advised at the time of booking. In addition, you may be requested to pay airport taxes on departure.
All travel bookings made by redeeming points are subject to availability and the terms of this agreement. This agreement prevails over the terms and conditions of any airline, hotel or tour operator connected with any travel bookings.
Changes are only permitted on travel bookings made by redeeming points, in accordance with this agreement and the standard terms of the applicable travel agent partner program. Changes may be subject to the travel agent program partners' applicable fees and any additional amendment fee as required and advised at time of change by American Express Membership Travel Services or the travel agent program partner.
Travel bookings made by redeeming points may not be eligible for airline rewards partner points, depending on the airline carrier.
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The redemption of points for credit will be administered by us within 3 business days and cannot be reversed. Points for credit will be credited to the standard plan on your account. Points for credit is not redeemable for cash via credit balance refund.
To the fullest extent of the law we make no warranties or representations, either expressed or implied, and expressly disclaim any and all liabilities (including for consequential damages) with respect to type, quality, standard, fitness or suitability for any purpose of rewards provided under the program. Warranty claims should be directed to the manufacturer or service provider in accordance with their warranty information (if applicable) and we will provide you with such proof of purchase information as reasonably available to allow you to pursue such claims. Where we supply goods or services to you as a consumer as defined in the Trade Practices Act 1974 ('the Act'), then nothing in this clause excludes, restricts or modifies any liability, right or remedy imposed or conferred by the Act. However, to the extent permitted by the Act, our liability is limited (at our option) to supplying the goods or services again or paying the equivalent cost of supplying the goods or services again.
Where points are used for travel bookings with an American Express partner you acknowledge that such travel bookings are supplied by third parties and not American Express. Upon redeeming points for a travel booking with an American Express travel partner, you agree to release us, our subsidiaries and affiliates from any and all liability in respect of the redemption or use of such reward or other participation in the program. We will bear no responsibility for resolving any dispute between you and the travel partner.
Where points are used for travel bookings with American Express Member Travel Services we act as agent for the supplier or service provider (such as an airline) in booking or arranging all transport, sightseeing, hotel accommodation and other travel related services for you. We do not own, manage, control or operate any supplier of services, and all coupons, receipts and tickets that you are issued with will be subject to the terms and conditions specified by the supplier of that coupon, receipt or ticket. By accepting the coupons and tickets and utilising the services, you agree that we shall not be liable for any loss, injury or damages to you or your belongings or in connection with any accommodation, transport or other services or resulting directly or indirectly from occurrences beyond our control, including breakdown in equipment, strikes, theft, delay or cancellation or change in itinerary or schedule, etc. Also remember that travel documents, if necessary, and compliance with customs regulations, if applicable, are your responsibility.
Once we have transferred points following your instructions we assume no responsibility for points redeemed from a program account into a frequent traveller program or for the actions of any airline and/or hotel in connection with its frequent traveller program or otherwise
We may add reward partners and reward benefits and make non-material changes to these terms at any time without giving prior notice to you.
We may vary the number of points required to purchase a specific reward at any time without giving you prior notice. However, we will give you at least 60 days notice if we choose to significantly increase the number of points required to redeem rewards as a whole unless this increase is as a result of an increase in the cost to us in providing such rewards.
We may remove rewards which we believe are not material to the program without prior notice. This may include the removal of certain rewards partners and/or the removal of certain reward products supplied by those partners. For rewards and reward partners which we do consider material to the program we may remove such rewards on giving you no less than 90 days prior notice provided that we shall not be obliged to give you notice if the removal was required by law.
We may change the fees payable under the program or the standard points accrual rates applicable to the Card on giving you 90 days prior written notice.
We may make other material changes to these terms and conditions by giving you at least 30 days notice.
We will notify you of the balance of points accrued, in your monthly primary account statement.
Points accrued in your program account have no monetary value.
There is no expiry date for points earned while in the program so long as you are a David Jones American Express Cardmember, and all your accounts with us are kept in good standing and are not overdue.
If any of your accounts with us are not in good standing, are overdue (we do not receive payment within 40 days of the account statement date) or if you are in breach of any conditions applicable to any Card, then any points accrued by you relating to the overdue amount will be forfeited, your privilege to earn or redeem points may be removed.
Provided the Card account and program account have not been cancelled and such request is made within 3 months of your Card account statement date to which your accrued points relate and you bring your account back into good standing, you may request we reinstate forfeited points. If you so request a reinstatement fee as set out in the financial table shall be payable. Generally, your account will be cancelled by us if we do not receive payment within 3 months of your Card account statement date. Once your account is cancelled or 3 months has elapsed since the original statement date to which your accrued points relate, then, any such forfeited points cannot be reinstated.
If you cancel your David Jones American Express Card or if, for any reason, we cancel your account, any points accrued in the program account will be forfeited and will not be capable of transfer, conversion or redemption.
Fraud and/or abuse relating to the earning of points in the program or redemption of rewards, including transfer of points to participating frequent traveller programs, may result in forfeiture of points as well as cancellation of the program account.
You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the program, your participation in the program, any points acquired or redeemed or any other transaction within the program.
The program account is not transferable.
Our failure to enforce a particular term or condition does not constitute a waiver of that term or condition by us.
We may assign any of our rights under this agreement. We may also transfer our obligations under this agreement to any third party provided we are reasonably satisfied that there will be no detriment to you in the transfer. You agree that we may disclose any information or documents we consider necessary to help us exercise any of these rights. Your rights under this agreement are personal to you and may not be assigned without our written consent.
This agreement is governed by the State or Territory of Australia as stated on your billing address or if your billing address is overseas, as stated on your last known Australian billing address.
Points accrued in your program account are not your property. Subject to our consent, points cannot be transferred to any other person, entity or program account, whether by operation of law or otherwise.
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