If your Platinum Card is lost, stolen or destroyed, call Platinum Card Service on 1800 67 3760, or operator assisted reverse charges when overseas on +61 2 9271 3760, as soon as possible. Your Platinum Card can usually be replaced within 24 hours from almost anywhere in the world.

If you run short while Travelling, you can cash a personal cheque in most American Express Travel Service Offices at more than 1,700 locations around the world and in more than 130 countries. To use this service, simply present your Platinum Card when you arrive.

In the event of an emergency as a result of loss or theft of all necessary Travelling documents, funds up to US$1,000 can be delivered in local currency to you. This service is made available where there is no access to an ATM and if you can't obtain cash via the Emergency Cheque Cashing Service.

* For full details on Emergency Cash Advances, please read the terms and conditions in the Assistance and Insurance booklet carefully.

Should your car break down when you're Travelling anywhere more than 51kms from your home in Australia, we will arrange and pay up to $125 for your car to be towed to the nearest garage or for on-the-spot repairs. Platinum membership can assist you with any number of predicaments around the home as well. If something goes wrong, sourcing a plumber, electrician or locksmith is not a problem.*

* For full details on Roadside and Home Assistance, please read the terms and conditions in the Assistance and Insurance booklet carefully.