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LOST OR STOLEN CARD?

Simply call: 1300 132 639 from Australia or +612 9271 8664 from overseas.

FRAUD PROTECTION

Feel secure knowing that we have sophisticated fraud prevention systems.
Fraud Protection

QUICK RESOLUTION

If you're unlucky enough to be a victim of fraud, it's our job to take care of it.

Fraud Protection Guarantee

If you take reasonable care any charges proven to be fraudulent are our problem, not yours.

Immediate refund

We'll always put things right if someone uses your Card or account details without your consent.
We'll work quickly to get you a replacement Card and credit your account in full.
Fraud Protection Guarantee

FRAUD PREVENTION

Shop in the virtual or real world securely. We actively protect your account details when you use them online or in store.
Our direct relationship with merchants all over the world means your transactions are better protected.
Find out about our secure system

Paperless

Less is so much more - switch to paperless statements online or lock your letterbox to help guard against ID theft
Sign up for paperless statements

EARLY DETECTION

We look out for uncharacteristic transactions on your account that we suspect are fraudulent. Our early detection systems offer constant vigilance.

Alerts

We do all we can to contact you if we spot any sign of fraud on your account.
Make sure Customer Services has your up-to-date contact details. If there's a problem, we can reach you and resolve issues quickly.

Find out about our secure system
Contact Customer Services

“Why would I worry about people going through my rubbish?” Sign up for paperless statements. ID fraud is less likely if you review statements securely online.

OUR PROMISE TO YOU

Don't worry if you lose your Card when you're abroad. We can arrange emergency Card replacement to help you get where you need to go.

We do all we can to contact you if we spot any sign of fraud on your account.

Make sure Customer Services has your up-to-date contact details. Contact Customer Services or register for online services and update your details online.