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LOST OR STOLEN CARD?

Simply call: 1300 132 639 from Australia or +612 9271 8664 from overseas.
“Brazil sounds lovely, but I’ve never been – let alone bought petrol there.” We aim to put things right straight away if someone uses your account without your consent.
Fraud Protection Guarantee

FRAUD PROTECTION GUARANTEE

Spend and relax anywhere in the world. You won't be held responsible for any fraudulent charges, as long as you’ve taken reasonable care to protect your account details.
If there is a problem, we’ll try to resolve it as soon as we’re alerted. Where applicable, we’ll get a replacement Card to you as quickly as possible so you have a new and secure Card number.

For your added protection, you should always check your statements. This is easy to do with online services - where you can check your transactions daily. Or register for Card Alerts to monitor your account activity, with weekly account balance updates by email or SMS.

Read our tips to prevent fraud for help with keeping your details safe.

Have more questions?

Visit our Fraud FAQs for additional information about how we protect your transactions.