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Simply call: 1300 132 639 from Australia or +612 9271 8664 from overseas.
“That cheeky monkey just pinched my wallet.” We have offices in 140 countries. In just about any place in the world, if you need your Card replaced urgently, it’s no problem.
Travel Backup


Your American Express® Card could be the most useful thing to take on any journey. Even if it's stolen, help is just a phone call away.
We're there to help you in 2,200 Travel and Foreign Exchange offices* in over 140 countries across the globe.
*Not all services are available in all locations and are subject to local laws and cash availability.

Emergency Card Replacement

If you lose your Card and need a replacement urgently, we aim to replace it as soon as we can, usually within 24 hours. Our staff have been known to move mountains to organise replacement Cards.

Cash when you need it

For the convenience of being able to withdraw funds from your bank account in local currency at over 520,000 ATMs worldwide, enrol in Express Cash (Charge Cards) or Cash Advance (Credit Cards). Fees, charges and limits apply. For more information click here or contact Customer Services

Secure Sentinel

For a small annual fee, Secure Sentinel takes the hassle out of losing your Cards and personal effects. If you lose your wallet, simply call Secure Sentinel from anywhere in the world and they will arrange to have all your Cards not just your American Express Cards cancelled and replaced. Secure Sentinel can also electronically store details of your passport, driving licence and any other important documents securely in case you need to access the information in an emergency.

Travel Cover

Some American Express Cards include travel cover such as Travel Inconvenience insurance. To find out if your Card includes these benefits, click here and select your Card type.
Or, for any additional travel insurance needs, click here.