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Our Card security features are designed to help you and your employees assess whether a Card is authentic or has been altered. When the Card is present, watch out for:

Altered magnetic stripe
      •    The magnetic stripe has been altered or destroyed
      •    The Card number on the front of the Card does not match the Card number printed on the back (when            present), or the last four digits printed on the Charge Record (or both)

Altered Front of the Card
      •    The Card number or Cardmember name on the front of the Card appears out of line, crooked, or            unevenly spaced           
      •    The black or silver ink on the raised Card number or Cardmember name is smudged or messy           
      •    The Card number or Cardmember name is not printed in the same typeface as the American Express            typeface           

Altered Back of the Card
      •    The Card number printed on the back of the Card (when present) is different from the Card number on the            front
      •    The Card number on the back of the Card (when present) has been chipped off or covered up
      •    The signature panel has been painted-out, erased, or written over

Altered Appearance of the Card
      •    There are "halos" of previous embossing or printing underneath the current Card number and            Cardmember name
      •    A portion of the surface looks dull compared with the rest of the Card (valid American Express            Cards have a high-gloss finish)
      •    The Card has a bumpy surface or is bent around the edges
      •    You suspect any Card security features have been compromised
      •    The Card appears physically altered in any way

Additional Card Feature
      •    A Chip may be present on the front of the Card - most Chip Cards use a unique personal identification            number or PIN in place of a signature

If you suspect Card misuse,follow your store policies and if directed to do so, contact Authorization at
1-800-268-9824 (24/7)and state that you have a Code 10. Never put yourself or your employees in unsafe situations, nor physically detain or harm the Cardholder.