Contact Us
Whatever you need - question answered, issues addressed - we look forward to assisting you.
Please have your Card in hand when calling us.
General Information
Canada: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
In North America:1-866-549-6426 (TTY/TDD)
In Toronto:(905) 940-7702 (TTY/TDD)
Canada: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
In North America:1-866-549-6426 (TTY/TDD)
In Toronto:(905) 940-7702 (TTY/TDD)
Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week
Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870
In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870
In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)
AMEX® InfoAssist (Premiums Apply)
In Canada: 1-800-263-9222
Outside Canada (please call collect):
(905) 816-1829
In Canada: 1-800-263-9222
Outside Canada (please call collect):
(905) 816-1829
Travel Accident Insurance
In North America (Weekdays 8am to 8pm EST): 1-800-231-8989
In North America (Weekdays 8am to 8pm EST): 1-800-231-8989
Toll Free Customer Service for The Platinum Card® - 24 hours-a-day, 7 days-a-week
In North America: 1-800-263-1616
International (please call collect): (905) 474-8400
In North America: 1-800-263-1616
International (please call collect): (905) 474-8400
American Express Travel Service Location (American Express® AIR MILES® * Credit Cards Excluded)
For nearest location: 1-800-668-2639
Phone based Travel Service: 1-800-611-1100
or: 1-888-414-TRIP
TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
For nearest location: 1-800-668-2639
Phone based Travel Service: 1-800-611-1100
or: 1-888-414-TRIP
TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
Travel AssuranceTM (Premiums Apply)
In Canada: 1-866-292-5234
In Canada: 1-866-292-5234
AMEX Balance Payment Insurance (for Credit Cards only. Premiums Apply)
In Canada: 1-800-708-0807 AMEX Account Protector Insurance (for Credit Cards only. Premiums Apply) In Canada: 1-800-708-0807
In Canada: 1-800-708-0807 AMEX Account Protector Insurance (for Credit Cards only. Premiums Apply) In Canada: 1-800-708-0807
American Express® Line Of Credit
In Canada: 1-800-263-3365
In Toronto: (905) 474-1545
In Canada: 1-800-263-3365
In Toronto: (905) 474-1545
American Express Financial Services
In Canada: 1-888-461-2639
In Toronto: (905) 474-9383
In Canada: 1-888-461-2639
In Toronto: (905) 474-9383
The Platinum Card®
Platinum Card Customer Service
In Canada/US Call: 1-800-263-1616
International (please call collect): (905) 474-8400
Platinum Card Travel Service
In Canada/US Call: 1-800-668-9147
International (please call collect): (416) 868-1888
Platinum Card Concierge
In Canada/US Call: 1-866-323-6979
International (please call collect): (905) 474-9279
American Express Gold Card
Car Rental, Flight & Baggage Delay, Hotel/Motel Insurance and Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Car Rental, Flight & Baggage Delay, Hotel/Motel Insurance and Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
American Express Card
Buyers Assurance Protection Plan:
In Canada:1-800-225-3750
Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Buyers Assurance Protection Plan:
In Canada:1-800-225-3750
Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
American Express® AeroplanPlus® * Cards
Aeroplan Centre/AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*: 1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: (1 (514) 395-0300
*Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.
Air Canada Reservations
Canada/U.S.A.: 1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
Aeroplan Centre/AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*: 1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: (1 (514) 395-0300
*Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.
Air Canada Reservations
Canada/U.S.A.: 1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
American Express® AIR MILES® * Credit Cards
AIR MILES® * Customer Service
Rewards Miles redemption or replacement collectors cards
8am to 12am EST Weekdays/ 10am to 6:30pm EST Saturday
In Canada: 1-888-AIR-MILES (1-888-247-6453)
In Toronto: (416) 226-5171
TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
AIR MILES® * Customer Service
Rewards Miles redemption or replacement collectors cards
8am to 12am EST Weekdays/ 10am to 6:30pm EST Saturday
In Canada: 1-888-AIR-MILES (1-888-247-6453)
In Toronto: (416) 226-5171
TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
American Express® AIR MILES®** Platinum Business Card
-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481
- Flight and Baggage Delay Insurance, Hotel/Motel Burglary Insurance, Lost & Stolen Baggage, Purchase Protection Plan, Car Rental Theft and Damage - 1-800-243-0198
- Buyers Assurance Protection Plan - 1-800-225-3750
-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481
- Flight and Baggage Delay Insurance, Hotel/Motel Burglary Insurance, Lost & Stolen Baggage, Purchase Protection Plan, Car Rental Theft and Damage - 1-800-243-0198
- Buyers Assurance Protection Plan - 1-800-225-3750
American Express® AIR MILES®* Gold Business Card
-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481
-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481
The TrueEarnings™ Card from Costco and American Express
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Purchase Protection Plan
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Purchase Protection Plan
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
The Platinum Credit Card from American Express
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
Buyers Assurance Protection Plan:
In Canada: 1-800-225-3750
Purchase Protection Plan:
In Canada: 1-800-243-0198
In Toronto: (905) 475-4822
International (please call collect): (905) 475-4822
American Express® Business Gold Rewards Card
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Disability Plan for Small Business:
In Canada: 1-800-387-4481
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Disability Plan for Small Business:
In Canada: 1-800-387-4481
American Express® Corporate Card for Small Business
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Disability Plan for Small Business:
In Canada: 1-800-387-4481
Travel Emergency Assistance:
In Canada: 1-800-678-5523
International (please call collect): (312) 935-3606
Disability Plan for Small Business:
In Canada: 1-800-387-4481
Customer Service & Support
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-866-755-2639
International (please call collect): 905-474-1487
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Toronto: (905) 474-9280
In North America: 1 866-755-2639
International (please call collect): (905) 474-9280
In Canada: 1-866-755-2639
International (please call collect): 905-474-1487
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Toronto: (905) 474-9280
In North America: 1 866-755-2639
International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300
* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com
Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300
* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com
Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-866-755-2639
International (please call collect): 905-474-1487
Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300
* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com
Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Toronto: (905) 474-9280
In North America: 1 866-755-2639
International (please call collect): (905) 474-9280
In Canada: 1-866-755-2639
International (please call collect): 905-474-1487
Aeroplan Contact Centre / AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*:
1-800-361-5373
1-800-957-7439 (TDD)
Hong Kong: (852) 2521-2138
United Kingdom 0871-220-7777
Switzerland 0848-aeroplan (23767526)
France: 0825 882 883
Montreal and all other areas: 1 (514) 395-0300
* Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad. www.aeroplan.com
Air Canada Reservations
Canada/U.S.A.:
1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
Car Rental Theft & Damage, Flight & Baggage Delay, Hotel/Motel Burglary and Lost or Stolen Baggage Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Travel Accident Insurance - Claims
In North America: 1 800-532-4822
Emergency Card Replacement:
In Toronto: (905) 474-9280
In North America: 1 866-755-2639
International (please call collect): (905) 474-9280
Customer Service & Support
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
If you are interested in setting up a Corporate Card or Corporate Purchasing Card program for your company, click here.
If you are a Program Administrator, you can conduct account maintenance and transactions online or contact one of the customer service numbers below for program management-related inquiries.
Program Administrator Servicing Team
The number is for Company Program Administrators Only:1 866-568-0308
Program Administrator Servicing Team
The number is for Company Program Administrators Only:
Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*
To learn more about Travel Service Locations click here.
* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.
To learn more about Travel Service Locations click here.
* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.
Customer Service & Support
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Flight & Baggage Delay and Hotel/Motel Burglary Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
In Canada: 1-800-716-6661
International (please call collect): 905-474-9329
Flight & Baggage Delay and Hotel/Motel Burglary Insurance:
In North America: 1 800-243-0198
International (please call collect): (905) 475-4822
Emergency Card Replacement:
In Canada: 1 800-268-9824
In US and Caribbean: 1 800-528-4800
International (please call collect): (905) 474-9280
Moving to another Country?
With Global Card Transfer we can transfer your existing Card.
To learn more click here
With Global Card Transfer we can transfer your existing Card.
To learn more click here
General Correspondence
American Express
General Correspondence
PO Box 7000 STN B
Willowdale Ontario
M2K 2R6
Canada
American Express
General Correspondence
PO Box 7000 STN B
Willowdale Ontario
M2K 2R6
Canada
We received the SQM Award for
Highest Customer Satisfaction
in the Credit Card Industry in Canada 2011
Highest Customer Satisfaction
in the Credit Card Industry in Canada 2011
