Your security is important.
Use the American Express® Card online or off, and you won't be held responsible for any fraudulent charges, as long as you've taken reasonable care to protect your account details, PIN and any device on which you have added your account information. For example, do not give anyone else your passcode or let them add their fingerprint to your device while your Card is registered with it, as this will allow them to authorize transactions on your Card with Apple Pay. For more information on the Fraud Protection Guarantee refer to Fraud FAQs.
At American Express, we've taken specific measures to maximize your security and privacy. Our secure encryption technology keeps your information confidential.
If a fraudulent charge appears on your statement, it's our job to help make it right. You won't be held responsible for any proven fraudulent charges. So you can relax and spend securely, anywhere in the world.
Simply notify us if your Card or Eligible Device (for example, an iPhone which uses Apple Pay) is lost or stolen, or you suspect it is being used without your permission.
Just call 1-800-869-3016, or outside of Canada (please call collect) 905-474-0870. Once you mention to our agents that you suspect fraud, we will launch an investigation.
The moment we are alerted to a fraudulent activity, our team will work to resolve any issues as soon as possible.
American Express is known for providing exceptional customer service online and off. In fact, we are available 24 hours a day to answer questions or help with your account.