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Whatever you need – question answered, issues addressed – we look forward to assisting you.

Please have your Card in hand when calling us.

General Information

In Canada/U.S. : 1-800-869-3016 (toll-free)

In Canada/U.S. : 1-866-549-6426 (TTY/TDD)

Outside Canada/U.S. : (905) 474-0870 (collect)

Toll Free Customer Service (General inquiries, lost or stolen cards) - 24 hours-a-day, 7 days-a-week

In Canada/U.S.: 1-800-869-3016 (toll-free)

In Canada/U.S.: 1-866-549-6426 (TTY/TDD)

Outside Canada/U.S. : (905) 474-0870 (collect)

Option to Transfer a Balance

In Canada: 1-800-575-2273
AMEX® InfoAssist (Premiums Apply)

In Canada: 1-800-263-9222 (toll-free)

Outside Canada (please call collect):
(905) 816-1829
Travel Accident Insurance

In Canada/U.S. (Weekdays 8am to 8pm EST): 1-800-231-8989 (toll-free)
Toll Free Customer Service for The Platinum Card® - 24 hours-a-day, 7 days-a-week

In Canada/U.S. : 1-800-263-1616 (toll-free)

Outside Canada/U.S. : (905) 474-8400 (collect)
American Express Travel Service Location (American Express® AIR MILES®* Credit Cards Excluded)

For nearest location: 1-800-668-2639 (toll-free)

Phone based Travel Service: 1-800-611-1100 (toll-free) or: 1-888-414-TRIP (toll-free)


TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
AMEX Travel Insurance (Premiums Apply)

In Canada: 1-866-616-0532 (toll-free)
Amex Balance Payment Insurance (for Credit Cards only. Premiums Apply)

In Canada: 1-800-708-0807   Amex Account Protector Insurance (for Credit Cards only. Premiums Apply)
American Express® Line Of Credit

In Canada/U.S. : 1-800-263-3365 (toll-free)

Outside Canada/U.S. : (905) 474-1545 (collect)
American Express Financial Services

In Canada/U.S. : 1-888-461-2639 (toll-free)

Outside Canada/U.S. : (905) 474-9383 (collect)

The Platinum Card®

Platinum Card Customer Service
In Canada/U.S. : 1-800-263-1616 (toll-free)
Outside Canada/U.S. : (905) 474-8400 (collect)

Platinum Card Travel Service
In Canada/U.S. : 1-800-668-9147 (toll-free)
Outside Canada/U.S. : (416) 868-1888 (collect)

Platinum Card Concierge
In Canada/U.S. : 1-866-323-6979 (toll-free)
Outside Canada/U.S : (905) 474-9279 (collect)


American Express Gold Card

Car Rental Theft and Damage Insurance, Purchase Protection Plan and Buyer's Assurance Protection Plan:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.


Travel Emergency Assistance:

For Inquiries/claims, in Canada/U.S. please call 1-800-678-5523.
Outside Canada/U.S. please call collect 1-514-285-8165.

Flight Delay Insurance, Baggage Delay Insurance and Hotel/Motel Burglary Insurance:
For Inquiries/claims, in Canada/U.S. please call 1-866-426-7505.
Outside Canada/U.S. please call collect 1-905-816-1884.
American Express Card


Buyers Assurance Protection Plan, Purchase Protection Plan:

For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.


Travel Emergency Assistance:

For Inquiries/claims, in Canada/U.S. please call 1-800-678-5523
Outside Canada/U.S. please call collect 1-514-285-8165
American Express® AeroplanPlus® * Cards

Aeroplan Contact Centre/ AeroService Numbers
Canada, the U.S.A, and select Caribbean countries*: 1-800-361-5373
1-800-957-7439 (TDD)


Hong Kong: (852) 2521-2138

United Kingdom 0871-220-7777

Switzerland 0848-aeroplan (23767526)

France: 0825 882 883

Montreal and all other areas: (1 (514) 395-0300


*Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.


Air Canada Reservations

Canada/U.S.A.: 1-888-247-2262
1-800-361-8071 (TTY)
www.aircanada.com
American Express® AIR MILES®* Credit Cards

AIR MILES® * Customer Service
Rewards Miles redemption or replacement collectors cards
8am to 12am EST Weekdays/ 10am to 6:30pm EST Saturday


In Canada: 1-888-AIR-MILES (1-888-247-6453)

In Toronto: (416) 226-5171


TM,®*: Trademarks of AIR MILES International Holding N.V. Used under licence by Loyalty Management Group Canada Inc. and Amex Bank of Canada
American Express® AIR MILES®** Platinum Business Card

Car Rental Theft and Damage Insurance, Purchase Protection Plan and Buyer's Assurance Protection Plan:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

- Travel Accident Insurance - 1-877-777-1544

Flight Delay Insurance, Baggage Delay Insurance, Hotel/Motel Burglary Insurance and Lost or Stolen Baggage Insurance:
For Inquiries/claims, in Canada/U.S. please call 1-866-426-7505.
Outside Canada/U.S. please call collect 1-905-816-1884.
American Express® AIR MILES®* Gold Business Card

-Travel Accident Insurance - 1-877-777-1544
- Disability Plan for Small Business - 1-800-387-4481
The TrueEarningsTM Card from Costco and American Express

Purchase Protection Plan and Buyers Assurance:

For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

The Platinum Credit Card from American Express

Purchase Protection Plan and Buyers Assurance:
For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.
Outside Canada/U.S. please call collect (905) 475-4822.

American Express® Business Gold Rewards Card

Travel Emergency Assistance:
For Inquiries/claims, in Canada/U.S. please call 1-800-678-5523
Outside Canada/U.S. please call collect 1-514-285-8165


Disability Plan for Small Business:

In Canada: 1-800-869-3016
American Express® Corporate Card for Small Business

Travel Emergency Assistance:
For Inquiries/claims, in Canada/U.S. please call 1-800-678-5523
Outside Canada/U.S. please call collect 1-514-285-8165

Disability Plan for Small Business:
In Canada: 1-800-869-3016

Visit the Customer Centre to learn more about your Corporate Card or Corporate Card program or click here for a full list of contacts.

For Cardmembers: easily access your account information and Cardmember resources, or contact Customer Service: 1-800-716-6661 (Monday – Friday, 8 am - 8 pm, Saturday 10 am – 6 pm EST)

For Program Administrators: manage your company’s program, review benefits and access tools or contact the Program Administrator Servicing Team: 1-866-568-0308 (Monday – Friday, 8 am – 8 pm EST)

Not a Customer? Explore our Corporate Cards for a custom program that meets your company’s needs. Ready to see how American Express can help your business? Call 1-866-323-2602 and speak to a representative today.

Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*

To learn more about Travel Service Locations click here.

* Comprises Travel and Foreign Exchange locations of American Express Travel Related Services Company Inc., its affiliates and Representatives worldwide. In Canada, American Express Travel Services locations are independently owned and operated. Not all services are available at all Travel Service locations and are subject to local laws and cash availability. Service fees may apply.

With Global Card Transfer we can trasfer your existing Card.

To learn more click here.

General Correspondence

American Express
General Correspondence
P.O, Box 3204 STN 'F'
Toronto, Ontario
M1W 3W7
Canada

Account inquiries, Lost or Stolen Cards or General Information:
Anywhere in Canada/U.S. 1-888-721-1044
International, call collect (905) 474-1229

Business Concierge:
Anywhere in Canada/U.S. 1-866-255-1815
International, call collect (905) 474-9279