Corporate Cardmembers can contact the American Express Customer Service Centre for assistance 24-hours a day.
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Canada |
International Collect |
| American Express® Corporate Card |
800-716-6661 |
905-474-9329 |
| American Express® Corporate Gold Card |
800-716-6661 |
905-474-9329 |
| American Express® Corporate Platinum Card |
866-755-2639 |
905-474-1487 |
| American Express® AeroplanPlus®* Corporate Card |
800-716-6661 |
905-474-9329 |
| American Express® AeroplanPlus®* Corporate Platinum Card |
800-716-6661 |
905-474-9329 |
| American Express® Corporate Purchasing Card |
800-716-6661 |
905-474-9329 |
| American Express® Business Travel Account |
800-716-6661 |
905-474-9329 |
Use My Account to view your account online, you also have the ability to view and download statements* 24-hours a day. Register for Account Alerts and receive timely updates on your account to your email, cell phone or personal data assistant (PDA).
Click here to log-in or register for the first time in My Account.
You may also use the appropriate phone number above to contact the
American Express Customer Service Centre directly.
*Up to six months, otherwise contact 1 800-716-6661.
Here are the fastest and most convenient ways you may wish to consider when paying your American Express Corporate Card bill which can be paid at anytime, even after business hours:
- Internet Banking
- Telephone Banking
- Automated Banking Machines
- By mailing a cheque in the self-addressed envelope enclosed with your statement. If you do not have your envelope, please mail to P.O. Box 4500, Agincourt Post Office, Scarborough, Ontario, M1S 4B1.
- In person at your local branch should you wish to pay during regular business hours.
Please allow at least 3-5 business days for your payment to be processed.
Fees may apply and processing times may vary by the payment option you wish to use. Services may also vary by financial institution. Payments will be credited upon receipt by Amex Bank of Canada.
If you have lost your Card, please call American Express at 1 800-716-6661 toll-free in the Canada, or 905-474-9329 collect from International, 24-hours a day.
Contact the Travel Emergency Assistance Hotline at 1 800-678-5523 in Canada and the U.S., otherwise call collect 312-935-3606 when you are travelling and are in need of emergency medical or legal referrals and assistance.
If your company participates in the Membership Rewards Program, you can enroll, review program partners, search for rewards, check your point balance or redeem points online, click here. You may also call 1 800-716-6661 toll-free from Canada or call 905-474-9380 collect if outside Canada, or visit www.membershiprewards.ca.
If your company participates in the Corporate Express Cash program, you can use your Corporate Card for cash access at over 600,000 Express Cash ATMs around the world. To find out if your company participates, contact your program administrator.
Access the cash you need at any Interac®* or Circuit®** automated banking machines across Canada, or at any of the automated banking machines around the world bearing the American Express logo.
For travel insurance claims or information, dial the appropriate number below:
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Toll-free in the Canada & U.S.
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International Collect
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| Flight and Baggage Delay Insurance
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1 800-243-0198
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905-475-4822
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| Travel Accident Insurance
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1 800-716-6661
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905-474-9329
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| Hotel/Motel Burglary Insurance
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1 800-243-0198
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905-475-4822
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| Car Rental Theft & Damage Insurance
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1 800-243-0198
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905-475-4822
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| Lost or Stolen Baggage Insurance
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1 800-243-0198
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905-475-4822
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| Aeroplan Contact Centre/AeroService Numbers*
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| Canada, the U.S.A., and select Caribbean countries**:
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1 800 361-5373
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| Hong Kong
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(852) 2521-2138
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| London
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0871 220 7777
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| France
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0825 882 883
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| Montreal and all other areas:
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(514) 395-0300
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*Long distance charges may apply.
**Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.
www.aeroplan.com
| Air Canada Reservations
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| Canada/U.S.A.:
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1 888-247-2262
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www.aircanada.com
Business travellers should contact their designated travel office. Calls received after normal business hours will be routed to the Emergency Travel Service.
Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.* To learn more about Travel Service Locations click here. * Not all services are available in all locations and all are subject to local laws and cash availability. In Canada, American Express Travel Services locations are independently owned and operated.
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