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Cardmember Services and Support




Cardmember Services and Support

Corporate Cardmembers can contact the American Express Customer Service Centre for assistance 24-hours a day.

Canada International Collect
American Express® Corporate Card
800-716-6661
905-474-9329
American Express® Corporate Gold Card
800-716-6661
905-474-9329
American Express® Corporate Platinum Card
866-755-2639
905-474-1487
American Express® AeroplanPlus®* Corporate Card
800-716-6661
905-474-9329
American Express® AeroplanPlus®* Corporate Platinum Card
800-716-6661
905-474-9329
American Express® Corporate Purchasing Card
800-716-6661
905-474-9329
American Express® Business Travel Account
800-716-6661
905-474-9329

Billing and Payment Inquiries

Use My Account to view your account online, you also have the ability to view and download statements* 24-hours a day. Register for Account Alerts and receive timely updates on your account to your email, cell phone or personal data assistant (PDA). Click here to log-in or register for the first time in My Account.

You may also use the appropriate phone number above to contact the American Express Customer Service Centre directly.

*Up to six months, otherwise contact 1 800-716-6661.

Here are the fastest and most convenient ways you may wish to consider when paying your American Express Corporate Card bill which can be paid at anytime, even after business hours:
  • Internet Banking
  • Telephone Banking
  • Automated Banking Machines
  • By mailing a cheque in the self-addressed envelope enclosed with your statement. If you do not have your envelope, please mail to P.O. Box 4500, Agincourt Post Office, Scarborough, Ontario, M1S 4B1.
  • In person at your local branch should you wish to pay during regular business hours.
Please allow at least 3-5 business days for your payment to be processed.
Fees may apply and processing times may vary by the payment option you wish to use. Services may also vary by financial institution. Payments will be credited upon receipt by Amex Bank of Canada.

Emergency Card Replacement

If you have lost your Card, please call American Express at 1 800-716-6661 toll-free in the Canada, or 905-474-9329 collect from International, 24-hours a day.

Emergency Medical and Legal Assistance

Contact the Travel Emergency Assistance Hotline at 1 800-678-5523 in Canada and the U.S., otherwise call collect 312-935-3606 when you are travelling and are in need of emergency medical or legal referrals and assistance.

Membership Rewards Program Inquiries

If your company participates in the Membership Rewards Program, you can enroll, review program partners, search for rewards, check your point balance or redeem points online, click here. You may also call 1 800-716-6661 toll-free from Canada or call 905-474-9380 collect if outside Canada, or visit www.membershiprewards.ca.

Corporate Express Cash and ATM Locator

If your company participates in the Corporate Express Cash program, you can use your Corporate Card for cash access at over 600,000 Express Cash ATMs around the world. To find out if your company participates, contact your program administrator.

Access the cash you need at any Interac®* or Circuit®** automated banking machines across Canada, or at any of the automated banking machines around the world bearing the American Express logo.

Travel Insurance Inquiries

For travel insurance claims or information, dial the appropriate number below:

Toll-free in the Canada & U.S. International Collect
Flight and Baggage Delay Insurance
1 800-243-0198
905-475-4822
Travel Accident Insurance
1 800-716-6661
905-474-9329
Hotel/Motel Burglary Insurance
1 800-243-0198
905-475-4822
Car Rental Theft & Damage Insurance
1 800-243-0198
905-475-4822
Lost or Stolen Baggage Insurance
1 800-243-0198
905-475-4822

Business Traveler Services and Support

Aeroplan Contact Centre/AeroService Numbers*
Canada, the U.S.A., and select Caribbean countries**: 1 800 361-5373
Hong Kong (852) 2521-2138
London 0871 220 7777
France 0825 882 883
Montreal and all other areas: (514) 395-0300
*Long distance charges may apply.

**Select Caribbean countries include: Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.
www.aeroplan.com

Air Canada Reservations
Canada/U.S.A.:
1 888-247-2262
www.aircanada.com

Business Traveller Services & Support

Business travellers should contact their designated travel office. Calls received after normal business hours will be routed to the Emergency Travel Service.

American Express Travel Service Locations

Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*

To learn more about Travel Service Locations click here.

* Not all services are available in all locations and all are subject to local laws and cash availability. In Canada, American Express Travel Services locations are independently owned and operated.