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FAQ

Summary of Questions

  • ANNUAL REBATE COUPON

    How do I redeem my annual rebate coupon**?

    If you qualify for an annual rebate and it’s greater than $1:

    1. You will find your annual rebate coupon on the last page of your January American Express® Costco®† Credit Card statement.
    2. Detach and bring your coupon to any Costco Wholesale warehouse location in Canada.
    3. Then, use your annual rebate coupon toward your next Costco purchase (goods or services) or redeem it for cash at any Costco Wholesale warehouse in Canada.
    4. Just remember to redeem it before the expiration date in July!

    If your rebate is less than $1, it will only be issued upon request by the Basic Cardmember and may be issued as a card account Statement Credit.

    If you have any questions regarding your Costco Cash Rebate coupon, call American Express Customer Service at 1-800-869-3016.

    How will I get my annual rebate coupon if I requested online statements and don’t receive a paper statement?

    If you receive your billing statements online, we will send you a paper billing statement in January with your rebate coupon on the last page. Please do not print out the rebate coupon from your online statement, because the rebate coupon from your online statement has the word "VOID" printed across it and is not valid for redemption. To redeem your annual rebate coupon, please refer to “How do I redeem my annual rebate coupon?” above.

    When will I get my annual rebate coupon?

    Rebates are issued on qualified accounts in January in the form of a coupon.

  • CASH REBATE

    Is there a maximum or cap on the amount of cash back* I can earn annually?

    There is no limit to the amount of cash back you can earn annually with your TrueEarnings Card.

    How can I earn cash back with my TrueEarnings Card? Do I have to enroll?

    No, you do not need to enroll in order to earn cash back! You can earn cash back simply by using your TrueEarnings Card everywhere American Express Cards are welcomed. Here’s how:

    • Earn 3% CASH BACK on eligible restaurant and take-out purchases in Canada
    • Earn 2% CASH BACK on eligible gas purchases at stand-alone gas stations in Canada
      • 2% up to $3,000 annually
      • 1% on any amount over $3,000
    • Earn up to 1% CASH BACK on everyday purchases – inside and outside of Costco – like flights, gifts, clothing, groceries, movies, paying your bills, and much more
      • 0.25% up to $1,000
      • 0.50% on the next $2,000
      • 1% on any amount over $3,000

    And, there is no maximum to the amount you can earn annually.

    I am an Executive Member at Costco. Would I be able to earn cash back with the TrueEarnings Card? Is this different than my Costco Executive Membership Reward?

    In summary, yes. The two are separate.

    With the TrueEarnings Card, you can earn cash back* by using your Credit Card for all of your everyday purchases – inside and outside of Costco – wherever American Express Cards are welcomed. And, there is no maximum annual rebate. See “How can I earn cash back with my TrueEarnings Card?” for details. If you qualify, you will find your annual rebate coupon on the last page of your January American Express® Costco®† Credit Card statement.

    Costco Executive Members can earn a 2% Reward on just about all purchases at Costco up to $750 per year.1 Executive Member Rewards are capped at, and will not exceed, $750.00 for any 12-month period. The Reward Certificate is mailed to you by Costco with your annual Costco membership renewal notice.

    What happens to my cash rebate* if I cancel my Costco membership?

    If you no longer have a valid Costco membership, your American Express Costco Credit Card account will be cancelled and your annual cash back will be forfeited.

    What happens to my cash rebate if I cancel my TrueEarnings Card?

    If you cancel your TrueEarnings Card, your annual cash rebate will be forfeited.

  • OTHER

    Do I need to pay an annual fee to have my TrueEarnings Card?

    No, there is no annual fee charged for having your TrueEarnings Card.

    Will my Costco Membership fee automatically be billed to my TrueEarnings Card?

    Yes, upon approval for the TrueEarnings Card, your Annual Costco membership renewal fee will be charged automatically on your account. If you prefer to pay by cheque, please call Costco at 1-800-436-3783 (9am-6pm EST).

    How can I add someone to my TrueEarnings Card account?

    You can request a free Supplementary TrueEarnings Card for someone who is a current Costco member by visiting americanexpress.ca/shareTE or by calling American Express at 1-800-668-2639.2

    Do I need to pay my TrueEarnings Card balance in full each month?

    No, since your TrueEarnings Card is a credit card, you can either carry a balance from month to month (simply pay the minimum balance due by the payment due date) or pay it off in full.

    Can I use my TrueEarnings Card outside of Costco?

    Yes! You can use your TrueEarnings Card anywhere American Express® Cards are welcomed. Your cash back* can really add up when you use your Card for all of your everyday purchases. See “How can I earn cash back with my TrueEarnings Card?” for details.

* Rebates are calculated on eligible purchases (less credits and returns) at American Express merchants and are issued as a rebate coupon in January to qualified accounts in good standing for redemption at Costco warehouses in Canada for goods, services or cash within 6 months of date issued. Coupons are not transferable. Funds advances, interest, balance transfers, Amex cheques, annual fees, other fees and charges for travellers cheques and foreign currencies are not purchases and do not qualify. Rebates are also not earned on any purchases where not permitted by law. 3% rebate applies to purchases in Canada at restaurants. 2% rebate applies to consumer automobile gas purchases in Canada of up to $3000 annually (1% thereafter) at Costco and retail stand-alone gas stations (excluding superstores, supermarkets, other warehouse clubs and retail stores for which gas is an adjunct to their business). For other eligible purchases, rebate of .25% applies on the first $1000 annually, .5% applies on the next $2000 and 1% on amounts over $3000. Calculation resets annually. Percentage rebate is subject to categorization of and submission of charges by American Express merchants. Additional conditions and restrictions apply as set out in the terms accompanying the Cardmember Agreement.

** Rebate coupon is issued in January to qualified accounts in good standing for redemption at Costco warehouses in Canada for goods, services or cash within 6 months of date issued. See your Rebate Program Terms and Conditions for details.

1. Executive Members receive a 2% Reward on their eligible annual Costco purchases. Executive Member Rewards are capped at, and will not exceed, $750.00 for any 12-month period. The Reward Certificate is mailed with the Executive Member’s annual renewal notice. Costco Executive Member Reward restrictions apply. See Costco membership counter for further details.

2. No annual fee for Supplementary Cards. Must be age of majority. Maximum 9 Supplementary Cards per account. Account must be in good standing.

™ ®: Used by Amex Bank of Canada under license from American Express.

®†: Registered trademark of Price Costco International, Inc. used under license.