Summary of Questions
ANNUAL REBATE COUPON
If you qualify for an annual rebate and it’s greater than $1:
- You will find your annual rebate coupon on the last page of your January American Express® Costco®† Credit Card statement.
- Detach and bring your coupon to any Costco Wholesale warehouse location in Canada.
- Then, use your annual rebate coupon toward your next Costco purchase (goods or services) or redeem it for cash at any Costco Wholesale warehouse in Canada.
- Just remember to redeem it before the expiration date in July!
If your rebate is less than $1, it will only be issued upon request by the Basic Cardmember and may be issued as a card account Statement Credit.
If you have any questions regarding your Costco Cash Rebate coupon, call American Express Customer Service at 1-800-869-3016.
How will I get my annual rebate coupon if I requested online statements and don’t receive a paper statement?
If you receive your billing statements online, we will send you a paper billing statement in January with your rebate coupon on the last page. Please do not print out the rebate coupon from your online statement, because the rebate coupon from your online statement has the word "VOID" printed across it and is not valid for redemption. To redeem your annual rebate coupon, please refer to “How do I redeem my annual rebate coupon?” above.
Rebates are issued on qualified accounts in January in the form of a coupon.
There is no limit to the amount of cash back you can earn annually with your TrueEarnings Card.
No, you do not need to enroll in order to earn cash back! You can earn cash back simply by using your TrueEarnings Card everywhere American Express Cards are welcomed. Here’s how:
- Earn 3% CASH BACK on eligible restaurant and take-out purchases in Canada
- Earn 2% CASH BACK on eligible gas purchases at stand-alone gas stations in Canada
- 2% up to $3,000 annually
- 1% on any amount over $3,000
- Earn up to 1% CASH BACK on everyday purchases – inside and outside of Costco – like flights, gifts, clothing, groceries, movies, paying your bills, and much more
- 0.25% up to $1,000
- 0.50% on the next $2,000
- 1% on any amount over $3,000
And, there is no maximum to the amount you can earn annually.
I am an Executive Member at Costco. Would I be able to earn cash back with the TrueEarnings Card? Is this different than my Costco Executive Membership Reward?
In summary, yes. The two are separate.
With the TrueEarnings Card, you can earn cash back* by using your Credit Card for all of your everyday purchases – inside and outside of Costco – wherever American Express Cards are welcomed. And, there is no maximum annual rebate. See “How can I earn cash back with my TrueEarnings Card?” for details. If you qualify, you will find your annual rebate coupon on the last page of your January American Express® Costco®† Credit Card statement.
Costco Executive Members can earn a 2% Reward on just about all purchases at Costco up to $750 per year.1 Executive Member Rewards are capped at, and will not exceed, $750.00 for any 12-month period. The Reward Certificate is mailed to you by Costco with your annual Costco membership renewal notice.
If you no longer have a valid Costco membership, your American Express Costco Credit Card account will be cancelled and your annual cash back will be forfeited.
If you cancel your TrueEarnings Card, your annual cash rebate will be forfeited.
No, there is no annual fee charged for having your TrueEarnings Card.
Yes, upon approval for the TrueEarnings Card, your Annual Costco membership renewal fee will be charged automatically on your account. If you prefer to pay by cheque, please call Costco at 1-800-436-3783 (9am-6pm EST).
If you have a current member on your Costco account, you can request one free Supplementary TrueEarnings Card for that person by visiting your local Costco Warehouse and picking up a Supplementary Card application OR by contacting American Express Customer Service at 1-800-668-2639.
No, since your TrueEarnings Card is a credit card, you can either carry a balance from month to month (simply pay the minimum balance due by the payment due date) or pay it off in full.
Yes! You can use your TrueEarnings Card anywhere American Express® Cards are welcomed. Your cash back* can really add up when you use your Card for all of your everyday purchases. See “How can I earn cash back with my TrueEarnings Card?” for details.