Skip to main content
Start of menu
Close Menu

Manage your Account from anywhere in the world.

With Online Services from American Express®, you can stay on top of your account. Check statements, set account alerts and more while you’re on the go.

Hot air balloon, Submarine, Fish

Wherever you are, you’re always in control.

Laptop computer Sign up for email updates and offers

When you register for Online Services, you can enjoy fast, secure access to your billing information.

Manage your account online:

  • View your current balance
  • Download your transaction data in a number of formats – Quicken®, MS Excel® or MS Money®
  • Go Paperless and enroll in Online-Only Statements
  • View your statement 24/7 from anywhere – whether you’re on vacation or away on a business trip, at work or at home
  • Secure – view your statement in a password protected, secure environment
  • Keep track of your account at your own convenience – sort your transactions by date, see how much you (or your Supplementary Cardmember) spent or where you used your Card

Use Account Alerts1 to stay informed:

  • Sign up for e-mail alerts to help avoid late payments
  • You can choose to receive an alert when you are close to your credit limit or a certain number of days before your payment is due
  • Find out tips for how to be Card smart

Less paper, more convenience.

Paper statement

Enjoy more convenience with your TrueEarnings Card from Costco and American Express. Manage your account online or pay your bills the way that's most convenient for you. And, you have the flexibility to pay your balances in full or over time.

Sign up for Paperless statements for greater convenience:

  • Archive up to 6 months of your statements electronically and save on paper, space and time spent looking for information, and you can retrieve a copy of any online statement dating back to 2 years – all free. View your statement in a password protected, secure environment within Online Services
  • Go Paperless - Paperless Registration

Learn more about managing your account:

* Rebates are calculated on eligible purchases (less credits and returns) at American Express merchants and are issued as a rebate coupon in January to qualified accounts in good standing for redemption at Costco warehouses in Canada for goods, services or cash within 6 months of date issued. Coupons are not transferable. Funds advances, interest, balance transfers, Amex cheques, annual fees, other fees and charges for travellers cheques and foreign currencies are not purchases and do not qualify. Rebates are also not earned on any purchases where not permitted by law. 3% rebate applies to purchases in Canada at restaurants. 2% rebate applies to consumer automobile gas purchases in Canada of up to $3000 annually (1% thereafter) at Costco and retail stand-alone gas stations (excluding superstores, supermarkets, other warehouse clubs and retail stores for which gas is an adjunct to their business). For other eligible purchases, rebate of .25% applies on the first $1000 annually, .5% applies on the next $2000 and 1% on amounts over $3000. Calculation resets annually. Percentage rebate is subject to categorization of and submission of charges by American Express merchants. Additional conditions and restrictions apply as set out in the terms accompanying the Cardmember Agreement.

1. As an added benefit, you may automatically receive Account Alerts at the email address that you have provided. These Alerts can help you manage your account by letting you know when your payment is due and when we receive your payments. You can take advantage of additional Account Alerts, customize current setting or change your references within Online Services. Account Alerts are available via email or text message and are a free service for American Express Cardmembers. You can select to have your Account Alerts sent straight to your mobile phone; however this service is only available with select cell phone providers. Details are available within Online Services on the Account Alert Preferences Page. Your mobile phone service provider may apply fees for incoming text messages. Please contact your provider for further details.

™ ®: Used by Amex Bank of Canada under license from American Express.