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No. Account Alerts is a free service from American Express. However please check with your cell phone service provider to see if charges will apply to your account for text messages.
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From the Account Alerts Home Page, click on the "Account Number" or "Change"link, within the "Select Account" box. Select delivery method for the Account Alert(s) you would like to receive and click "Next". Add your email address and/or cell phone number and text messaging preferences and click on "Next". Review your choices and click "Confirm".
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Contact your cell phone service provider if you are charged for an Account Alert that you did not receive.
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No, only the Basic Cardmember can register for Account Alerts. However, once the Basic Cardmember is registered, he/she will receive the Account Alerts based on all Account activity, including all Supplementary Card accounts.
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No. Once the Basic Cardmember registers for Account Alerts, he/she will receive Account Alerts based on his/her entire account activity.
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All American Express Card products may enroll in Account Alerts. However, not all Card products are eligible to receive all Account Alerts. Our systems are able to monitor which Account Alerts apply to specific Card products, so you will only be able to enroll in Account Alerts that apply to you.
Please check back periodically to see if your Card is eligible to receive the Account Alert you are interested in.
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From the Account Alerts Homepage, click on the "Account Number" or the "Change" link beside the Account Alert that you would like to edit.
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If you would like to suspend your Account Alerts service, simply click on the "Hold My Account Alerts" link on the Account Alerts Homepage.
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To reactivate your Account Alerts service, go to the Account Alerts Homepage and click on the "Resume My Account Alerts" link. This is in the same location where you paused your Account Alerts service.
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Go to the Account Alerts Homepage and click on the "Account Number" or the "Change" link. Change the delivery method for the Account Alert to "Off", click "Next" and then click "Confirm".
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The Payment Received Account Alert means that we have posted a payment to your card account. However, depending on the payment method that you used, the funds may not have been collected yet. If the payment is subsequently not honoured, the credit to your card account will be reversed. Please also ensure that you allow sufficient time for us to receive your required payment by the payment due date.
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Not necessarily, depending upon your method of payment. Your payment may not have cleared the banking system. The Payment Received Account Alert only indicates that we have recorded a payment for your Account.
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Yes, you are still responsible if American Express cannot collect the funds for this payment.
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The Payment Due Date Account Alert reminds you of an upcoming payment due on your Account. For Credit Cards the Alert will contain your minimum payment due and balance in full (New Balance); Charge Cards will only display the full balance, which constitutes the payment due. The email Alert will also remind you of the payment due date.
As an added feature of this Alert, if you have forgotten to make a payment, we will automatically send a Missed Payment Alert so that you can make your payment promptly. If you have a Credit Card, please make at least your minimum monthly payment promptly or you may not maintain your current Interest Rate.
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Depending upon your method of payment, your payment may not have cleared the banking system and been received by American Express before the Account Alert was generated. If you have already made your payment, please disregard the Alert.
To learn when your payment has been posted to your Account, please login to Online Services and check your balance in My Account on www.americanexpress.ca.
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All American Express Card products issued by Amex Bank of Canada may enroll in Account Alerts. However, not all Card products are eligible to receive all Account Alerts. The Payment Due Account Alert does not apply to you if you have a Corporate Card.
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Once enrolled, American Express will send this Account Alert once your payment due date is within the time frame you set to be notified. For example, if you choose to be notified six days before your payment due date on a Credit Card, you will receive the Account Alert six days before your payment due date.
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This Account Alert is only a friendly reminder and does not replace your monthly statement. You are still responsible for making sure your payment is received by the required date. Please note: for first-time enrollees, allow one billing period to pass before receiving your first Account Alert.
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You will not receive a Payment Due Account Alert if there is no activity on your account for that month, you have enrolled in our Pre-Authorized Payment Plan, or your payment has already been received for that month.
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The Payment Reminder Account Alert reminds you a specified number of days have passed since the issuance of your billing statement, should a balance remain on your account. If you have already scheduled or made a full payment, please disregard this message.
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Depending upon your method of payment, your payment may not have cleared the banking system and been received by American Express before the Account Alert was generated. If you have already made your full payment, please disregard the Account Alert.
To learn when your payment has been posted to your Account, please login to Online Services and check your balance in My Account on www.americanexpress.ca.
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All American Express Card products issued by Amex Bank of Canada may enroll in Account Alerts. However, not all Card products are eligible to receive all types of Account Alerts. The Payment Reminder Account Alert only applies to you if you have a Corporate Card.
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Once enrolled, American Express will send this Account Alert once your payment reminder date is within the time frame you set to be notified. For example, if you choose to be notified twenty days after your billing statement was issued, you will receive the Account Alert twenty days after your billing statement was generated by American Express.
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This Account Alert is only a friendly reminder and does not replace your monthly statement. You are still responsible for making sure your payment is received by the required date. Please note: for first-time enrollees, allow one billing period to pass before receiving your first Account Alert.
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You will not receive a Payment Reminder Account Alert if there is no debit balance on your account for that month, your full payment has already been received for that month, or your Corporate Card has been cancelled.
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All American Express Card products may enroll in Account Alerts. However, not all Card products are eligible to receive all Account Alerts. This service does not apply to you if you have a Charge or Corporate Card.
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You will receive this Account Alert once your available credit/spending limit is within the dollar amount you set to be notified at. For example, if you choose to be notified when you are within $300 of your credit/spending limit and your limit is $1,000, you will receive the Account Alert when your balance totals $700 or greater. Please note that charges and authorization fees are included in calculating your available credit/spending.
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To receive Account Alerts you must have an email address or a cell phone with text messaging. Note: Please check with your cell phone service provider regarding any fees associated with text messaging.
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To subscribe for text messaging, contact your cell phone service provider for rates and service plans.
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Account Alerts allow for one email address and one cell phone number.
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To add an email address or a cell phone number, go to the Account Alerts Home Page and click on "Change" beside the Account Number for which you wish to change/add your delivery information. Click on "Contact Details" to add or edit any email address or cell phone number. Click on "Next" and then "Confirm" to complete this update.
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Check the information you entered and make sure there are no spaces or invalid punctuation. For email addresses, please ensure you included an appropriate email extension (.ca, .com, .net, etc).
For cell phones, you must enter your full phone number (e.g. 4165559514). Please check with your service provider to confirm your address.
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If for any reason you lose your phone, or it is stolen, you can do one of two things:
- Put all of your Account Alerts on hold.
- Change your Account Alerts by going into Accounts Alerts and selecting either to Turn Off the Account Alert or have the Account Alert sent via email.
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To change an email address or a cell phone number, go to the Alerts Home Page and click on "Change" beside the "Account Number" for which you wish to change your delivery information. Click on "Contact Details" to edit any email address or cell phone number . Click on "Next" and then "Confirm" to complete the change.
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In most cases, your Account Alerts will be stored if your phone is off, out of range/roaming, or while you are on the phone. Please contact your cell phone service provider for more information.
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If you have global capabilities, you will be able to receive an Account Alert. However, if your device does not have global capabilities, in most cases your Account Alert will be stored on your device for you to pick up later. Please contact your service provider to determine how long Account Alerts can be stored on your cell phone.
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You may experience delays as a result of your cell phone service provider. Please contact your service provider for more information.
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American Express will never sell, rent, or loan your email address, cell phone number or any identifiable information about you to any third party without your consent.
Log-in areas on www.americanexpress.ca require that your browser accept cookies. (A cookie is a small amount of information that is sent to your browser from a Web server and is stored on your computer's hard drive.) We use cookies to remind us who you are and to access your account information to display and track your reservations. Please be aware that a cookie cannot spread computer viruses, retrieve any other data from your hard drive, or capture your email address.
American Express respects your privacy, and we maintain your profile information on a secure server. Click here to see the American Express Privacy Statement.
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If you have any feedback you'd like to give us concerning Account Alerts, or if you are having problems using the service, call us 24 hours a day, 7 days a week, at the telephone number on the back of your American Express Card.
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American Express will never sell, rent, or loan your email address, cell phone number or any identifiable information about you to any third party without your consent. American Express respects your privacy, and we maintain your profile information on a secure server.
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For any problems regarding delayed or unreadable Account Alerts, or if you are not receiving any Account Alerts, please call American Express at the telephone number on the back of your Card.
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