Skip to main content
Start of menu
Close Menu
     
 

VIEW YOUR CURRENT BALANCE – YOUR QUESTIONS ANSWERED

arrow down Do you already have a User ID and Password?
arrow down Create User ID and Password
arrow down Forgot Your Password or want to change your Password?
arrow down What do I do if I'm having difficulty creating a User ID and Password?
arrow down What do I do if I forgot my User ID, Security Validation Question, and/ or Security Validation Answer?
arrow down What do I do if I forgot my Password or I want to change it?
arrow down What do I do if I'm unable to change my Password online?
arrow down Why would I want to create a separate User ID and Password?
arrow down What do I do if the User ID I selected is already taken?
arrow down What do I do if the server is not responding?
arrow down What do I do if online access to my account is temporarily suspended?
arrow down Is my confidential information secure?
 
 
 
 
 
 

Do you already have a User ID and Password?

 
  • Yes. Enter your Online Services User ID and Password.
  • No. Click on the "Continue" button within the "No" box on the page if you have not registered for Online Services.
  • Yes, but I want a separate User ID and Password for my other account(s).
    • From the American Express homepage, click on "First-time user? Register here."
    • Then, under the "Cardmembers" section, click on "First-time user? Register now.
    • Click the "I would like a separate User ID and Password" link to create a separate User ID and password (e.g. if you have more than one Card account and want them kept separately).
Need help with creating a User ID and Password? Click here

Forgot your password or need to change it? Click here

arrow up back to top
 
 

Create User ID and Password

 
Create a User ID and Password to setup access to Online Services. Then click 'Continue' so that you can log in to Online Services. Follow the guidelines provided on the Create ID & Password page(s). Need help with creating a User ID and Password? Click here.

arrow up back to top
 
 

Forgot Your Password or want to change your Password?

 
Click on the "Forgot Your Password?" link on the Log In page and follow the directions to change your Password. To access the Log In page, click here.

This User Name and Password can be used to access Online Services.

arrow up back to top
 
 

What do I do if I'm having difficulty creating a User ID and Password?

 
Make sure you carefully follow the guidelines:

1. Your user ID and Password cannot be the same.
2. User IDs must:
  • be 5 to 20 characters in length
  • contain at least one letter
  • not contain spaces
  • not contain special characters such as (&>*!%)
Examples of a valid User ID are: roberts, wilson2, and Mark1976.

3. Passwords must:
  • be 6 to 8 characters in length
  • contain at least one letter and one number
  • not contain spaces
  • not contain special characters such as (&>*!%)
Examples of a valid password are: snowman4, 810main, and year2k.

arrow up back to top
 
 

What do I do if I forgot my User ID, Security Validation Question, and/ or Security Validation Answer?

 
For Security purposes, American Express does not allow you to change your User ID or Security Questions and Answers online. Please call Customer Services at 1-800-668 AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

arrow up back to top
 
 

What do I do if I forgot my Password or I want to change it?

 
American Express provides you with the opportunity to change your Password online. Click on the "Forgot Your Password?" link on the Log In page and follow the directions. To complete the process, you must remember your User ID and Security Validation Question and Answer. If you do not remember this information please call Customer Services 1-877-325-AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

arrow up back to top
 
 

What do I do if I'm unable to change my Password online?

 
You may have made an error in attempting to change your Password online. For further assistance, please call 1-877-325-AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

arrow up back to top
 
 

Why would I want to create a separate User ID and Password?

 
You may want a separate User ID and Password to manage your accounts separately. For example, you can manage two personal accounts, or one personal and one corporate account separately.

To create a separate User ID or Password, you must click on "I would like to set up a separate User ID and Password on the Log In page." To access the Log In page, click here.

arrow up back to top
 
 

What do I do if the User ID I selected is already taken?

 
If the User ID you would like to use is already taken, create a different one by adding numbers to your User ID (e.g. Mark37). For ease, try using a memorable number.

arrow up back to top
 
 

What do I do if the server is not responding?

 
If you are experience delays or the site is unresponsive to your request, you can:
  • Try again by hitting the Back, Refresh or Reload buttons on your web browser
  • Come back later and try again
If the problem persists, call 1-877-325-AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

arrow up back to top
 
 

What do I do if online access to my account is temporarily suspended?

 
For your protection, online access to your account will be temporarily suspended if:
  • You entered the wrong User ID and/or Password multiple times
  • You entered the wrong Security Validation Question or the wrong Security Validation Answer multiple times
Please call 1-877-325-AMEX (2639) for your Personal or Small Business Card to re-activate your online account. For your Corporate account call 1-800-716-6661.

arrow up back to top
 
 

Is my confidential information secure?

 
Yes. American Express requires that a "secure session" be established before requesting or providing confidential information. This secure session is created using Secure Socket Layer (SSL). SSL allows for the private exchange of information using public key cryptography that only your computer and American Express systems can understand.

American Express Customer Service is available for assistance with logging in, registration, User IDs and Passwords, please call 1-877-325-AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

If you can't find the answer to your problem here, or if the problem persists, call our Internet support at 1-877-325-AMEX (2639) for your Personal or Small Business Card. For your Corporate account call 1-800-716-6661.

arrow up back to top