Skip to main content
Start of menu
Close Menu
 

LOST OR STOLEN CARD?

Simply call us at:
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870

In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

Purchase Protection® Plan1† is included on the following Cards:
  • The American Express® Platinum Card
  • The American Express® Gold Rewards Card
  • The American Express® Card
  • American Express® AeroplanPlus®* Platinum Card
  • American Express® AeroplanPlus®* Gold Card
  • American Express® AeroplanPlus®* Card
  • The American Express® AIR MILES®* Platinum Credit Card
  • The TrueEarnings® Card from Costco and American Express
  • The American Express® Costco®† Platinum Cash Rebate Card
  • The American Express® Costco Corporate Card for Small Business
  • American Express® Gold Credit Card with Cash Back
  • The New American Express® AIR MILES®* Reserve Credit Card
  • ChoicePlus Card from American ExpressTM
  • Starwood Preferred Guest®* Credit Card from American Express
  • Starwood Preferred Guest®* Business Credit Card from American Express
  • The Holt Renfrew Card from American Express
  • American Express® Business Gold Rewards Card
  • The Business Platinum Card® from American Express
  • American Express® AIR MILES®* for Business Card

This plan automatically, without registration, insures your eligible purchases against accidental physical damage and theft, up to a limit of $1,000 per occurrence (not per purchased item) for 90 days from the date of purchase when you use your American Express Card. You can be reimbursed for insured occurrences not covered by any other insurance.

In Canada/U.S. call 1-800-243-0198. Outside Canada/U.S. please call collect (905) 475-4822.

1 Underwritten by Royal & Sun Alliance Insurance Company of Canada. Coverage is in excess of any and all other applicable insurance.

All insurance coverage is subject to the terms and conditions of the respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.

®,™ Used by Amex Bank of Canada under license from American Express.

®* Aeroplan and AeroplanPlus are registered trademarks of Aimia Canada Inc.

®† Registered trademark of Price Costco International, Inc. used under license.

®*™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Amex Bank of Canada.

®* SPG, Starpoints, Preferred Guest, St. Regis, The Luxury Collection, W Hotels, Le Méridien, Westin, Sheraton, Aloft, Element, Four Points and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

Buyer’s Assurance® Protection Plan1† is included on the following Cards:
  • The American Express® Platinum Card
  • The American Express® Gold Rewards Card
  • The American Express® Card
  • American Express® AeroplanPlus®* Platinum Card
  • American Express® AeroplanPlus®* Gold Card
  • American Express® AeroplanPlus®* Card
  • The American Express® AIR MILES®* Platinum Credit Card
  • The TrueEarnings® Card from Costco and American Express
  • The American Express® Costco®† Platinum Cash Rebate Card
  • The American Express® Costco Corporate Card for Small Business
  • American Express® Gold Credit Card with Cash Back
  • The New American Express® AIR MILES®* Reserve Credit Card
  • ChoicePlus Card from American ExpressTM
  • Starwood Preferred Guest®* Credit Card from American Express
  • Starwood Preferred Guest®* Business Credit Card from American Express
  • The Holt Renfrew Card from American Express
  • American Express® Business Gold Rewards Card
  • The Business Platinum Card® from American Express
  • American Express® AIR MILES®* for Business Card

This plan automatically doubles the manufacturer’s original warranty up to one additional year when you charge the full price on eligible purchases to your American Express Card. This applies to products purchased with the Card anywhere in the world, provided the manufacturer’s warranty is valid in Canada and the U.S. and does not exceed five years. Jewelry, motorized vehicles, and their parts are excluded in this coverage. You will need approval before any repairs will be covered. Replacement and repair costs are limited to $10,000 per eligible item up to a maximum of $25,000 per Cardmember per policy year for all occurrences combined.

Call 1-800-225-3750 for more information.

1 Underwritten by Royal & Sun Alliance Insurance Company of Canada. Coverage is in excess of any and all other applicable insurance.

All insurance coverage is subject to the terms and conditions of the respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.

®,™ Used by Amex Bank of Canada under license from American Express.

®* Aeroplan and AeroplanPlus are registered trademarks of Aimia Canada Inc.

®† Registered trademark of Price Costco International, Inc. used under license.

®*™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Amex Bank of Canada.

®* SPG, Starpoints, Preferred Guest, St. Regis, The Luxury Collection, W Hotels, Le Méridien, Westin, Sheraton, Aloft, Element, Four Points and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

For Purchase Protection Plan, in Canada/U.S. call 1-800-243-0198. Outside of Canada/U.S. call collect (905) 475-4822. For the Buyers Assurance Plan, call 1-800-225-3750.