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LOST OR STOLEN CARD?

Simply call us at:
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870

In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

Purchase Protection Plan is included on the following Cards:
  • The Platinum Card®
  • American Express Gold Card
  • American Express Card
  • American Express AeroplanPlus Platinum Card
  • American Express AeroplanPlus Gold Card
  • American Express AeroplanPlus Card
  • American Express AIR MILES Platinum Credit Card
  • The Platinum Credit Card from American Express
  • American Express Costco Platinum Cash Rebate Card
  • The American Express Costco Corporate Card
  • American Express Gold Cash Back Credit Card

For eligible items that are stolen or damaged accidentally, the Purchase Protection Plan will replace, repair or refund the item for up to 90 days after the date of purchase1.

Purchase Protection Plan pays the deductible and any difference between what your other insurance pays and the full purchase price up to $1,000 per insured occurrence (not per purchased item). If no other coverage is applicable, Purchase Protection pays toward the repair or replacement up to the full purchase price (limit $1,000).

In Canada/U.S. call 1-800-243-0198. Outside Canada/U.S. please call collect (905) 475-4822.

Buyers Assurance Plan is included on the following Cards:
  • The Platinum Card®
  • American Express Gold Card
  • American Express Card
  • American Express AeroplanPlus Platinum Card
  • American Express AeroplanPlus Gold Card
  • American Express AeroplanPlus Card
  • American Express AIR MILES Platinum Credit Card
  • The Platinum Credit Card from American Express
  • American Express Costco Platinum Cash Rebate Card
  • The American Express Costco Corporate Card
  • American Express Gold Cash Back Credit Card

The free repair period and the coverage given under the manufacturer's original warranty is automatically doubled for up to one additional year, on many products purchased (motorized vehicles and their parts are excluded) with the Card in Canada and the U.S., provided the manufacturer's warranty does not exceed five years. You will need approval from American Express before any repairs will be covered. Repair costs are limited to $25,000 per eligible item.

Buyer's Assurance extends the original equipment manufacturer's basic warranty, the plan will not extend any additional coverage's purchased from the manufacturer, retailer or any other source.

Call 1-800-225-3750 for more information.

For Purchase Protection Plan, in Canada/U.S. call 1-800-243-0198. Outside of Canada/U.S. call collect (905) 475-4822. For the Buyers Assurance Plan, call 1-800-225-3750.