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LOST OR STOLEN CARD?

Simply call us at:
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870

In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

Simply call us and we will take care of the rest.
In North America: 1-800-869-3016 (voice)
In Toronto: (905) 474-0870
International (please call collect): (905) 474-0870

In North America: 1-866-529-6426 (TTY/TDD)
In Toronto: (905) 940-7702 (TTY/TDD)
We can help with your hotel check-in even if you've lost your wallet. Call 1-800-668-2639 for help with a Cardless transaction.
We can help you with just about anything. For example, we can help locate lost luggage, provide paid emergency translation services, offer prescription replacement assistance, provide referrals to doctors and lawyers, and do an urgent message relay if you need to reach someone back home.
Call Travel Emergency Assistance at 1-800-678-5523.
Travel Emergency Assistance is a feature on the following American Express Cards:
  • American Express AeroplanPlus Card
  • American Express AeroplanPlus Gold Card
  • American Express AeroplanPlus Platinum Card
  • American Express Card
  • American Express Gold Card
  • The Platinum Card®
  • American Express Holt Renfrew Platinum Card
  • The American Express Corporate Card for Small Business
  • The American Express Costco Card for Small Business
  • The Platinum Credit Card from American Express
Please call Travel Emergency Assistance at 1-800-678-5523.