I have a transaction on my statement that I don't recognize

Not recognizing a charge on your statement can be a frustrating experience. But it doesn't necessarily mean there's been fraudulent activity on your account. More often than not‚ it's something much more straightforward. Here's how we'll help you resolve it:
 
Stage 1 - VERIFY YOUR CONCERN  
First‚ you should review our checklist of common reasons for unexpected charges. Often, your inquiry can be resolved right here.
 
Stage 2 - YOU CONTACT AMERICAN EXPRESS  
If you were unable to resolve your inquiry on your own, please contact us at the number on the back of your American Express Card.
 
Stage 3 - WE HELP  
You've reported your inquiry. Now we'll take it from here and do our best to help address your concerns.
 
Stage 4 - WE CONCLUDE  
At this stage‚ we explain what the possible outcomes of your inquiry may be.
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