Amex Canada

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Payments and Charges
How long does it take a charge to reach my statement?
How long does it take a charge to reach my statement? The method that the merchant uses to transmit charges to American Express determines how long it takes for a charge to reach your account. Generally, it takes from 48 to 72 hours to appear on your account statement at American Express.

What is my minimum payment on my American Express Credit Card?
Please refer to the 'Account Summary' box on the first page of your statement. 'New Balance $' is the total payment due on this statement. The 'Minimum Amount Due' box is highlighted in black and shows the minimum amount that must be paid by the due date to keep your account current. For more details on payments, please refer to your Cardmember Agreement.

How do I pay my American Express bill?
Here are the fastest and most convenient ways you may wish to consider when paying your American Express Card bill which can be paid at anytime, even after business hours:

Internet Banking
Telephone Banking
Automated Banking Machines
By mailing a cheque in the self-addressed envelope enclosed with your statement. If you do not have your envelope, please mail to P.O. Box 4500, Agincourt Post Office, Scarborough, Ontario, M1S 4B1.
In person at your local branch should you wish to pay during regular business hours.

Please allow at least 3-5 business days for your payment to be processed. Fees may apply and processing times may vary by the payment option you wish to use. Services may also vary by financial institution. Payments will be credited upon receipt by Amex Bank of Canada.

How do I dispute a charge on my statement?
To dispute a charge on your billing statement, please send us complete information describing the disputed charge. Please include the merchant's name, the date of the charge, the month the charge was billed, the amount of the charge, and the reason for the dispute. If the item was returned, please tell us how, when, and where it was returned. When we receive this information, American Express Customer Service will open an inquiry for you and contact the merchant on your behalf. Write to Customer Service at:
Amex Bank of Canada
Attention: Customer Service
101 McNabb St.
Markham, Ontario
L3R 4H8

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