Return Guarantee
With the Return Guarantee, you can "buy now and decide later". Should you change your mind about something you bought, you can now return your purchases directly to American Express. Just bring them back to us within 30 days of purchase and we will give you a refund*.

Extended Warranty
Designed to protect Platinum Credit Card members in the event that their purchases breakdown. The Extended Warranty will provide up to 1 extra year of warranty when the manufacturer’s warranty of one to three years expires.

* Once all the required documents are submitted and the claim is approved, we will credit your Platinum Credit Card account within 10 working days.

Price Protection
With Price Protection, you can relax and shop as you please. If, within 14 days of buying something, you see an identical item for purchase at a cheaper price in Hong Kong, we will refund the difference*.

100 Days Cover
Designed to give The Platinum Credit Card members peace of mind, the 100 Days Cover insures you against accidental damage or theft for up to 100 days after the date of purchase.

*For enquiries, claims or a copy of the Terms and Conditions, please call the "No Worries Guarantee" Hotline on 2277 2188.