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General Card Information

2277 1010
Membership RewardsTM

2277 2150
American Express Credit Card

Platinum Assist: 2277 2028
Gold Credit Cardmember Hotline: 2277 1688
Credit Cardmember Hotline: 2277 2818
Cathay Pacific Elite Credit Cardmember Hotline: 2277 2228
Cathay Pacific Credit Cardmember Hotline: 2277 2238
Cheung Kong Cardmember Hotline: 2277 2180
American Express Charge Card

The Platinum Card Service: 2277 2233
Peninsula Gold Cardmember Hotline: 2277 3300
Gold Cardmember Hotline: 2277 1888
Cardmember Hotline: 2277 1010
American Express Business Card

Gold Business Cardmember Hotline: 2277 1188
Business Cardmember Hotline: 2277 1188
Online Services

2277 1468
Global Assist Hotline

(852) 8206 8301
Farrington American Express Travel Services

3121 3121
American Express Merchant Services Merchant Services Hotline: 2277 2277
Authorisation Hotline: 2277 1000
POS Terminal Helpdesk: 2277 2100  

Emergency Contacts

Has your Card been lost or stolen? Relax and let us sort out the details.

2811 6122

Frequently asked questions

  1. Can I email American Express with my question?
  2. I've forgotten my password or User ID. What do I do now?
  3. How do I update my contact details online?