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Shopping Protection

Get in touch if you¡¦re having trouble being heard. American Express® gives Cardmembers a helping hand whenever you need support.

Return Guarantee
If you are unhappy with a purchase made with your Card, bring it to us within 30 days of purchase and we will give you a refund.*

Extended Warranty
When you make a purchase with your Card, we will extend the original manufacturer's warranty of 1 to 3 years, by up to 1 year.Once the original manufacturer's warrant expires, Extended Warranty protection takes effect. The maximum coverage is HK$40,000* per item, and HK$150,000 per account per year.

Price Protection
If, within 14 days of purchase, you see an identical item offered at a cheaper price in Hong Kong, we will refund you the difference*.

*Once all the required documents are submitted and the claim is approved, we will credit your Gold Card account within 10 working days.

45 Days Cover
Almost anything you buy with your Card is insured against theft of accidental damage for up to 45 days* after the date of purchase.

*Subject to the Terms and Conditions of the 45 Days Cover Plan. This is not a contract of insurance. Additional Terms and Conditions apply to the "No Worries Guarantee". For enquiries, claims or a copy of the Terms and Conditions, please call your Cardmember hotline.