Your American Express® Card could be the most useful thing to take on any journey. Even if it's stolen, help is just a phone call away. We're there for you in 2,200 Travel Service Offices* in over 140 countries across the globe.
Emergency Card replacement - as soon as is humanly possible
Global Assist: 24-hour emergency assistance helpline for you and your family
Lost Card? Luggage? Passport?
If you lose your Card and need a replacement urgently, we aim to replace it urgently. Our staff have been known to move mountains to organise replacement Cards in a matter of hours. If you've lost your wallet, we could even help you with your hotel check-in if you need one.
Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.
*Comprised of Travel Service locations of American Express Travel Related Services Company Inc., its affiliates and representatives worldwide. Not all services are available at all Travel Service locations and they may be limited by local law and available cash limits.