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Frequently Asked Questions

  1. What are the differences between the Turbo program and the Basic program?
  2. How do I enroll in the Membership Rewards Turbo program?
  3. Can I enroll my Corporate Card in the Membership Rewards program?
  4. I have two Cards that are eligible for Membership Rewards. Can I link them together and consolidate my accumulated points?
  5. What do I get for my points?
  6. Can anyone else use my points?
  7. Do Membership Rewards points expire?
 
1.
What are the differences between the Turbo program and the Basic program?
 

As a Membership Rewards Turbo program enrollee, you can enjoy 2 Membership Rewards points* for every HK$1 spent on all your Card spending#! In addition to redeeming rewards that the Basic program enrollees are entitled to, you may also transfer your points to Airline Frequent Flyer programs or Hotel Frequent Guest programs at participating partners to enjoy free air ticket and hotel accommodation.

What's more, Turbo program enrollees can receive Extra 5 ^ Membership Rewards points at participating merchants ! Our Centurion®, Platinum Card or Platinum Credit Card members can also enjoy Extra 10 ^ Membership Rewards points at Extra 10 Times Bonus Partners.

* 2 points are applicable to the first HK$160,000 spent during every 12 month of Membership Rewards Turbo program period. Enrollees can receive Extra 5^ Membership Rewards points for every HK$1 spent. Our Centurion®, Platinum Card or Platinum Credit Card members can enjoy Extra 10 ^ Membership Rewards points.
# There are a few types of billed charges that are not entitled to points. Please refer to Question 3 under 'About Earning Points' in this FAQ for details.
^ The spending cap of the Turbo program applies.
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2.
How do I enroll in the Membership Rewards Turbo program?
 

All Basic Cardmembers holding Hong Kong-issued American Express proprietary cards, namely HKD Personal Cards and Business Cards, can enroll in the Turbo program.

There is an annual program fee of HK$240 to participate in the Turbo program. This may be waived for Platinum Card members at the discretion of American Express.

If you are already a Basic program enrollee and want to enroll in the Turbo program, there will be an Upgrade Fee of HK$150 to transfer your existing points to the Turbo program. However, no Upgrade Fee will be charged if you have used up all your accrued points before transferring to the Turbo program.

Simply click here to enroll.

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3.
Can I enroll my Corporate Card in the Membership Rewards program?
 

Yes, you can enroll in the Corporate Card Basic program to redeem a wide array of exciting gifts and rewards including cash vouchers, merchandise, lifestyle privileges and hotel stays. The annual membership fee is HK$120. Alternatively, you can consider the Frequent Traveler Option that enables you to transfer your points to participating Airlines Frequent Flyer Programs or Hotel Frequent Guest Programs in addition to redeeming merchandise rewards. For this option, there is an annual membership fee of HK$400.

Please click here for more details.

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4.
I have two Cards that are eligible for Membership Rewards. Can I link them together and consolidate my accumulated points?
 

All proprietary HKD Personal or Business Card accounts held by the same Basic Cardmember are normally linked to one Membership Rewards account and accumulated points are pooled automatically. However, Corporate Card and Co-brand Card accounts are not allowed to link with Personal and Business Card accounts under any circumstances.

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5.
What do I get for my points?
 

Your points will give you access to a wide range of exciting rewards, such as top-brand merchandise, premium travel, entertainment rewards, and cash coupons. Whatever your taste, you'll find the perfect rewards waiting for you!

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6.
Can anyone else use my points?
 

If you are a Basic Cardmember, you are the only person who can redeem the points in your Membership Rewards account.

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7.
Do Membership Rewards points expire?
 

No, your Membership Rewards points do not expire. This means you can easily accumulate your points to redeem high value rewards such as electronic gadgets and travel stays.

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  1. How do I earn points?
  2. How can I earn points faster?
  3. Is there any Card spending that does not accrue points?
  4. If I don't have enough points can I buy them?
  5. Can I transfer points to a friend?
  6. How do I check my points balance?
 
1.
How do I earn points?
 

You earn 1 Membership Rewards point for every dollar in purchases charged to your Card*. Simply charge your everyday purchases or business expenses on your Card and your points will add up fast.

* There are a few types of billed charges that are not entitled to any points. Please refer to Question 3 in this 'About Earning Points' FAQ section for details.

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2.
How can I earn points faster?
 

Simply follow these 3 easy ways:

  • Use the American Express Card for your everyday purchases, from grocery purchases at supermarkets to magazine subscriptions and dining out. The more you spend on your Card, the more your points will accumulate. You can also use your Card to automatically pay your regular bills, enabling you to add up points.
  • Enroll in the Membership Rewards Turbo program which earns you double points* for every HK$1 spent# anytime and anywhere. What's more, the Turbo program also awards you with Extra 5 Membership Rewards points^ for every HK$1 spent at participating restaurants and retail outlets. For our Centurion®, Platinum Card and Platinum Credit Card members, your membership yields an incredible Extra 10 Membership Rewards points^ for every HK$1 spent at our Extra10 Bonus Partners.
  • Earn more points by sharing many of the benefits of your Card with someone special.
* 2 points are applicable to the first HK$160,000 spent during every 12- month of Membership Rewards Turbo program period. From HK$160,001 and onwards, every HK$1 spent is entitled to 1 point.
# There are a few types of billed charges that are not entitled to points. Please refer to Question 3 in this 'About Earning Points' FAQ section for details.
^ The spending cap of the Membership Rewards Turbo program applies.
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3.
Is there any Card spending that does not accrue points?
 

Yes, the following billed charges do not accrue points:

  • Charges processed and billed prior to the Membership Rewards Program Enrollment Date
  • American Express Card annual fee
  • Gold Card Draft, Cash Advance and other cash services
  • Express Cash
  • American Express Travelers Cheque purchases
  • American Express Gift Cheque or Travel Gift Certificate purchases
  • Charges for dishonored cheques
  • Finance charges, including Credit Card Line of Credit charges and Credit Card account finance charges
  • Late payment and referral charges
  • Tax refunds from overseas purchases
  • Tax Bill payment
  • Payment portions under "Points + $" redemption items
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4.
If I don't have enough points can I buy them?
 

You can top up your balance by buying points from us at the rate of HK$20 per 1,000 points, up to a maximum of 100,000 points. Each purchase top-up must be accompanied by a reward redemption.

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5.
Can I transfer points to a friend?
 

Sorry, it's not possible to transfer points to any Membership Rewards account not in the own name of Basic Cardmember.

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6.
How do I check my points balance?
 

Simply log onto Online Services. Your point balance is shown on the Account Summary webpage.

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  1. How do I redeem my points?
  2. How long does it take to process my rewards redemption request (not Membership Reward points transfer)? When will I receive the Reward Certificates?
  3. When will I receive the Reward Certificate(s) for the reward which is a self-pick / delivery / voucher reward? Are there special things to note about fulfillment?
  4. I'd like to make a hotel reward redemption. Should I reserve my accommodation with the hotel before placing my redemption request with you? How long does it take to process my redemption request?
  5. I'd like to make an air ticket or travel package rewards redemption. Should I reserve my air ticket or travel package with the designated carrier or agency before placing my redemption request with you? How long does it take to process my redemption request?
  6. How long are my Reward Certificates, Reward / Cash Vouchers valid?
  7. Are there any restrictions on using my Reward Certificate?
  8. Can I delegate a third person to collect my reward for me?
  9. Can the Reward Certificate or the reward with delivery service be delivered to an address different from my billing address?
  10. How do I return unwanted rewards or cancel my redemption request?
  11. I've lost my Reward Certificates or Reward / Cash Vouchers. Can they be replaced?
  12. My reward has started malfunctioning. How do I get it repaired? Is there any product warranty?
  13. How do I transfer my points to Frequent Traveler Rewards? How long does it take to process my transfer request?
  14. Do I have to pay any administrative or handling fee for transferring points to participating Frequent Flyer or Frequent Guest Programs?
  15. Can I transfer my points to my friend's Frequent Flyer or Frequent Guest Program account?
  16. Does American Express automatically transfer my points to my Frequent Flyer or Frequent Guest account monthly?
  17. I have transferred my points to my Frequent Flyer or Frequent Guest account but I can't get the travel booking I want. Can I transfer my points back?
  18. Where can I find more details of the available rewards?
 
1.
How do I redeem my points?
 

Redemption is easy. Just follow 3 simple steps below:

  • Check your points balance. You can click here to log onto your account.
  • Choose your rewards. Our Online Rewards Catalogue features all the latest shopping, travel, dining and entertainment rewards.
  • Click or call. Confirm your redemption order in the Online Rewards Catalogue Shopping Cart and follow the instructions to make your redemption request online (a maximum of 5 reward items per online redemption request is allowed). Alternatively, call us at 2277 2150.
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2.
How long does it take to process my rewards redemption request (not Membership Reward points transfer to Frequent Traveler Rewards)? When will I receive the Reward Certificates?
 

Your rewards redemption request will be processed as quickly as possible. You will normally receive the Reward Certificates within 5 - 10 working days after the redemption order date.

For more details about the processing lead time and fulfillment details of specific types of rewards, please refer to other FAQs in this “About Redeeming Points” section.

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3.
When will I receive the Reward Certificate(s) for the reward which is a self-pick / delivery / voucher reward? Are there special things to note about fulfillment?
 

You will normally receive the Reward Certificate(s) within 5 - 10 working days after the redemption order date.

[ Self-pick Reward ]

To collect your reward, simply sign and present the original Reward Certificate(s) at any of the reward provider's designated locations during business hours. Here are some important reminders about your reward collection:

  • You are suggested to contact the reward provider to check stock and color availability of your reward before making a visit.
  • Please also refer to the Reward Certificate for the specific details of your reward collection, e.g. redemption location, business hours, reward provider's hotline, terms and conditions.

[ Delivery Reward ]

The reward provider will contact you to arrange the delivery service within 5 - 10 working days after redemption order date. Please remember to sign and surrender the lower portion of the original Reward Certificate(s) to the reward provider upon delivery of your reward*.

* There may be additional delivery costs charged by the reward providers for non-standard requests, eg. delivery to outlying islands. Please confirm this with the reward provider when scheduling the delivery.

[ Voucher Reward ]

In most cases, the reward provider printed Voucher(s) are sent together with American Express Reward Certificate(s). And you just redeem the Voucher(s) as cash or for reward at the designated shops / restaurants of the reward provider. However, sometimes you will only receive the American Express Reward Certificate(s) alone as redemption voucher(s).

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4.
I'd like to make a hotel room night redemption. Should I reserve my accommodation with the hotel before placing my redemption request with you? How long does it take to process my redemption request?
 

Yes, you should firstly reserve your accommodation by calling the hotel directly and check if black-out dates apply, then place a reward redemption request with us either online or by calling our hotline 2277 2150. The Reward Certificate will be delivered to you within 5 - 10 working days after the redemption order date.

Please remember to sign and surrender the lower portion of the original Reward Certificate to the hotel upon check-in.

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5.
I'd like to make an air ticket or travel package rewards redemption. Should I reserve my air ticket or travel package with the designated carrier or travel agency before placing my redemption request with you? How long does it take to process my redemption request?
 

Yes, you should firstly book your air ticket or travel package by calling the designated carrier or travel agency directly and then place a reward redemption request with us either online or by calling our hotline 2277 2150.

For travel bookings made through Farrington American Express Travel Services (FAE), the Reward Certificate will be delivered to FAE directly within 5 - 10 working days after the redemption order date. For other designated carriers or agencies, the Reward Certificate will be sent to you directly within 5 - 10 working days after the redemption order date.

Please remember the following:

  • Allow sufficient time for Reward Certificate delivery
  • Sign and surrender the lower portion of the original Reward Certificate to the carrier or travel agency when you collect your travel documents
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6.
How long are my Reward Certificates, Reward / Cash Vouchers valid?
 

The validity of Reward Certificates, Reward / Cash Vouchers varies. Please check the expiry date shown on your Certificate / Voucher and remember to use them before the specific date.

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7.
Are there any restrictions on using my Reward Certificate?
 

Please refer to the terms and conditions printed on the Reward Certificate for details. It is also subject to the Membership Rewards Program Terms & Conditions.

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8.
Can I delegate a third person to collect my reward for me?
 

Yes, you may delegate another person to present the original Reward Certificate on your behalf. Please remember to sign the back of the Reward Certificate and write down the Hong Kong Identity Card number of the delegate. If you have appointed a courier as your delegate, please write down the courier company name instead of the Hong Kong Identity Card number.

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9.
Can the Reward Certificate or the reward with delivery service be delivered to an address different from my billing address?
 

Yes, the Reward Certificate or the reward with delivery service can be delivered to an address different from your billing address*. However, please note that a P.O. Box or an address outside Hong Kong is not allowed.

* For rewards with delivery service, additional delivery costs may be charged by the reward providers for non-standard requests.

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10.
How do I return unwanted rewards or cancel my redemption request?
 

Redeemed rewards are not exchangeable for other rewards or not refundable, replaceable, or transferable for cash or credit under any circumstances.

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11.
I've lost my Reward Certificates or Reward / Cash Vouchers. Can they be replaced?
 

No, neither American Express nor the concerned reward provider is responsible for lost or stolen rewards, reward vouchers, certificates or tickets.

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12.
My reward has started malfunctioning. How do I get it repaired? Is there any product warranty?
 

The reward provider is solely responsible for product warranty and maintenance. Please contact the reward provider for more details specific to your reward item.

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13.
How do I transfer my points to Frequent Traveler Rewards? How long does it take to process my transfer request?
 

Transferring your points to a participating Airlines Frequent Flyer Program or Hotel Frequent Guest Program is easy.

  • Firstly, you need to register your Frequent Flyer or Frequent Guest Program membership account number and name with us by calling 2277 2150.
  • Then, you can place your transfer request online or by calling 2277 2150.
  • Please remember to have your Frequent Flyer or Frequent Guest Program membership account details with you before placing your transfer request with us.
  • The minimum points required to transfer to a participating Frequent Flyer Program are 15,000 points and in multiples of 7,500 points in the same transfer.
  • It normally takes around 7-10 working days to process your request.
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14.
Do I have to pay for any administrative or handling fee for transferring points to participating Frequent Flyer or Frequent Guest Programs?
 

Turbo program enrollees are required to pay the administrative fee listed below for each points transfer to a participating Frequent Flyer Program according to the transfer point amount. The fee is waived for Centurion Members.

  • HK$100 for a transfer of 120,000 points or below
  • HK$150 for a transfer of 120,001 points to 180,000 points
  • HK$200 for a transfer of 180,001 points or above

No fee is charged for point transfers to participating Frequent Guest Programs.

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15.
Can I transfer my points to my friend's Frequent Flyer or Frequent Guest Program account?
 

No, Membership Rewards points can only be transferred into an account of the same Basic Cardmember.

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16.
Does American Express automatically transfer my points to my Frequent Flyer or Frequent Guest Program account monthly?
 

No, an auto-conversion service to participating Frequent Flyer or Frequent Guest Programs is not provided.

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17.
I have transferred my points to my Frequent Flyer or Frequent Guest Program account but I can't get the travel booking I want. Can I transfer my points back?
 

No, points transferred cannot be returned once the order is placed.

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18.
Where can I find more details of the available rewards?
 

You can browse our Membership Rewards program website to see the wide spectrum of spectacular rewards available to you.

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If you have any questions about the Membership Rewards program or would like to learn more, please call us at 2277 2150.

Click here to view the Membership Rewards Program Terms and Conditions.