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FAQ

1. Definitions

"Amex" means American Express International, Inc., its affiliates and licensees.
"Basic Program" means the American Express Membership Rewards Program with the Non-Frequent Traveler Rewards plus an earn rate of 1 point for every HK$1 charged and billed to the Card Account.
"Card" and "Card Account" means the Basic Card and account for any of the Hong Kong dollar Personal Cards (excluding American Express® Cathay Pacific Elite Credit Card, American Express Cathay Pacific Credit Card, American Express Cheung Kong Card and credit cards bearing the American Express name, brand or logo issued by AEON Credit Service (Asia) Co Ltd., DBS (Hong Kong) Limited or Standard Chartered Bank (Hong Kong) Limited in Hong Kong) and Business Cards.
"Cardmember" means a holder of an American Express® Card.
"Enrollment Date" means the date on which Amex process the application for enrollment in the Membership Rewards Program, either enrolling in Infinite Rewards Program, Turbo Program or the Basic Program.
"Enrollment Year" means the period commencing on the Program Enrollment Date and ending on the last day of the twelfth (12th) month of the enrollment, and thereafter each successive twelve-(12) month period.
"Frequent Customer Program" means a participating airline's Frequent Flyer Program or a participating hotel's Frequent Guest Program.
"Frequent Traveler Rewards" means rewards obtained by transferring points to Frequent Customer Programs and such other rewards as may be added from time to time.
"Linked Accounts" means all eligible Card Accounts held by a Basic Cardmember which are enrolled in the Program and linked for the purpose of accruing points. Only Cards billed in the same currency may be linked. Amex will designate one of the linked Accounts as the "Primary Account."
"Non-Frequent Traveler Rewards" means all rewards provided through the Program other than Frequent Traveler Rewards including shopping, dining, entertainment, financial services, travel, unique experience rewards and such other rewards as may be added from time to time.
"Points" means Membership Rewards Points.
"Program" means the American Express Membership Rewards Program and includes the Infinite Rewards Program, Turbo Program and the Basic Program.
"Program Account" means the Membership Rewards Program Account opened for a Cardmember.
" Infinite Rewards Program" means the American Express Membership Rewards Program for Centurion® members with the option to redeem Frequent Traveler Rewards plus an earn rate of 1.5 points for every HK$1 spent in Hong Kong and 3 points for every HK$1 equivalent spent in overseas.
"Turbo Program" means the American Express Membership Rewards Program for all Cardmembers except Centurion® Card members with the option to redeem Frequent Traveler Rewards plus an earn rate of 2 points for every HK$1 charged and billed to the Card Account. Double points are applicable to the first HK$160,000 spent for each program year. From HK$160,001 and onwards, every HK$1 spent will entitle to 1 point.
"Points + $" redemption means a redemption made under the American Express Membership Rewards Program through the use of Points and payment charged to the Cardmember's Card.

2. Eligibility and Enrollment

2.1 Participation in the Turbo Program or the Basic Program is open to all Personal and Business Cardmembers whose Card Accounts are billed in Hong Kong dollars.
2.2 Infinite Rewards Program and Turbo Program are not applicable to Corporate Cardmembers and US$ Cardmembers.
2.3 Except as otherwise restricted herein, all Cardmembers enrolled in the Program may redeem Non-Frequent Traveler Rewards. Cardmembers who enrolled in the Infinite Rewards Program or Turbo Program may also redeem Frequent Traveler Rewards.
2.4 Points earned by any additional Cards will automatically accrue to the Basic Card Account. Additional Cards cannot be enrolled separately from the Basic Card.
2.5 Line of Credit Accounts, Business Travel Accounts and other non-Card Accounts are not eligible to participate.
2.6 Only Linked Accounts in good standing (i.e. not overdue or in collection) at the Enrollment Date are eligible for enrollment.

3. Fees

3.1 Membership Rewards Turbo Program
There is an annual fee of HK$240 for a HK$ Personal or Business Cardmember to participate in the Turbo Program. This may be waived for Platinum Card members at the absolute discretion of Amex.
3.2 Membership Rewards Basic Program
There is no annual fee for the HK$ Personal Cards or Business Cards for participation in the Basic Program.
3.3 Amex will bill the Cardmember's Account on the first day of the month of Enrollment Date and automatically annually thereafter (except in the case of reinstatement, where it will be billed on the reinstatement date). The fee is non-refundable unless the Cardmember requests cancellation of enrollment no later than 30 days after the anniversary date. Amex will cancel enrollment if the fee is not paid within 45 days after the date of the statement on which the fee is first billed.

4. Points Accrual

4.1 Every eligible Card enrolled in the Program will accrue either 1 point for the Basic Program, 2 points for the Turbo Program with a cap of 320,000 points given in each program year, or 1.5 points (local spend) / 3 points (overseas spend) for the Infinite Rewards Program without cap in the Program Account for every HK$1 charged and billed on the Cardmember's Linked Accounts (except that for the Credit Card, points will accrue in respect of charges when billed provided the minimum payment is kept current) and subject to the following exclusions:
No points accrue in respect of:
(a) Charges processed and billed prior to the Enrollment Date
(b) American Express Card annual fee
(c) Gold Card Draft, Cash Advance and other cash services
(d) Express Cash
(e) American Express Travelers Cheque purchases
(f) American Express Gift Cheque or Travel Gift Certificate purchases
(g) Charges for dishonored cheques
(h) Finance charges-including Gold Card Line of Credit charges and Credit Card account finance charges
(i) Late payment and referral charges
(j) Tax refunds from overseas purchases
(k) Tax Bill payment
(l) Payment portion under "Points + $" redemption items
4.2 No points will be accrued for any utility gas and electricity payment on Cardmembers' Card Accounts and Linked Accounts.
4.3 If the Cardmember has both a Basic HK$ and a Basic US$ Card account billed from Hong Kong, points will accrue separately into two different Program Accounts: a HK$ Program Account including all HK$ Linked Accounts and a US$ Program Account including all US$ Linked Accounts.
4.4 Adjustments will be made to the points accrued in a Program Account if there are any credits posted to a Linked Account including those arising from returned goods or services or from billing disputes.
4.5 Points accrued in a Program Account are not the property of the Cardmember and are non transferable, whether by operation of law or otherwise, either to any other person or entity or Program Account.
4.6 Points accrued in the Program Account have no cash or monetary value.
4.7 Points (including any bonus Points) accrued for charges in a monthly statement will be forfeited if Amex does not receive the full payment or the minimum payment for any Card (as may be applicable as set out in the relevant Cardmember Agreement) by the due date specified in that monthly statement (a ''Missed Payment''). Any deduction of Points for a Missed Payment will be reflected in future statements. Notwithstanding the foregoing, after the Cardmember settles the Missed Payment in full, the Cardmember may request that Amex reinstates the relevant deducted Points provided the Card Account has not been suspended or cancelled, and no more than 90 days have lapsed from the due date of that Missed Payment. If Amex approves such a request for reinstatement, a reinstatement fee of HK$100 will be charged to the Card Account. A separate reinstatement fee will also be payable in respect of each Card Account, and for each billing period for which Points are reinstated.

5. Points Expiration

5.1 Infinite Rewards Program Points & Turbo Program Points
There is no expiry date for points earned by Infinite Rewards Program or Turbo Program enrollees while participating in the Program provided, however, Amex reserves the right to institute an expiry date for points whether points have been already accrued or accrued thereafter.
If a Infinite Rewards Program or Turbo Program enrollee later cancels enrollment, points already earned that have not been redeemed for rewards or transferred to any participating Frequent Customer Program can be carried over for up to 30 days after cancellation.
5.2 Basic Program Points
There is no expiry date for points earned by Basic Program enrollees while participating in the Program, provided, however, Amex reserves the right to institute an expiry date for points whether points have been already accrued or accrued thereafter.
If a Basic Program enrollee later cancels enrollment, points already earned that have not been redeemed for rewards can be carried over for up to 30 days after cancellation.
5.3 Basic Program Points Transferred to Turbo Program
If Basic Program enrollees later enroll in the Turbo Program, there will be no expiry date for points already earned in the Enrollment Year they transfer enrollment to the Turbo Program, provided that they pay an "Upgrade Fee" of HK$150. However, if they use up all points already accrued before transferring to the Turbo Program, no Upgrade Fee will be charged.

6. Notice of Accumulated Points

Amex will notify the Basic Cardmember in the monthly Card statement or Credit Card statement of the Primary Account of the number of points accrued at the statement date.

7. Points Redemption

7.1 Points may be converted or redeemed provided all enrolled Linked Accounts are in good standing at the time of the redemption request (including a request to transfer points to participating Frequent Customer Programs). Any Linked Account or Card Account being more than thirty (30) days overdue is not in good standing and will cause the Program Account to be suspended so that no points may be converted or redeemed. To resume conversion or redemption of the points, the Cardmember has to restore all Linked Accounts to good standing by paying down the overdue amount of each Linked Account.
7.2 Points accrued in the Cardmember's Program Account can only be redeemed by the Basic Cardmember.
7.3 By redeeming a reward, the Cardmember releases Amex, its subsidiaries and affiliates from any and all liability regarding the redemption or use of any reward, or other participation in the Program.
7.4 Any dispute concerning goods or services received as a reward under the Program shall be settled between the Cardmember and the Service Establishment which supplied the goods or services. Amex will bear no responsibility for resolving such disputes, or for the dispute itself.
7.5 Amex is not responsible for lost or stolen rewards, reward vouchers, certificates or tickets.
7.6 Redeemed rewards are not exchangeable for other rewards, or not refundable, replaceable, or transferable for cash or credit under any circumstances.
7.7 Once accrued points in a Cardmember's Program Account have been redeemed for any reward in the Program including a transfer of points to a participating Frequent Customer Program, such points cannot be transferred back into the Cardmember's Program Account.
7.8 Information supplied on the redemption of certain rewards may be used by Amex or the Service Establishments that provide the rewards for administrative and marketing purposes.
7.9 Amex reserves the right to cancel, change or substitute the rewards or the reward conditions at any time with or without notice.

8. Redeeming Non-Frequent Traveler Rewards

8.1 All rewards are subject to availability and certain restrictions may apply. The redemption procedure and the Terms & Conditions of each reward are set forth in the rewards voucher issued to the Cardmember.
8.2 Any additional meals, transportation or accommodation arrangements made in connection with any reward will be the sole responsibility of the Cardmember.
8.3 In the event that the reward takes the form of a privilege card or a cash voucher, should the Cardmember purchase goods or services in excess of the value noted on the cash voucher, the Cardmember must use the Card or cash to settle payment or the difference to the participating Service Establishment.
8.4 Unless otherwise specified, the shopping reward in the form of a privilege card or a cash voucher cannot be used in association with other special offers offered by the Service Establishments or during sales.
8.5 Unless otherwise specified, all dining rewards which take the form of a set menu, are inclusive of service charge but not inclusive of alcoholic drinks and other beverages.
8.6 Issuance of a dining or travel rewards voucher does not constitute a reservation. The rewards voucher holder is responsible for making all reservations and notifying the participating Service Establishments of the reward(s) they are going to redeem.
8.7 Other American Express Card benefits (e.g. the Purchase Protection Plan) which are activated by Card use, do not apply to goods or services received as rewards under the Program.

9. Redeeming Frequent Traveler Rewards

9.1 Points may be converted into any one or more participating Frequent Customer Programs.
9.2 To convert accrued points to any participating Frequent Customer Program the Cardmember must first join or be a member of the relevant Frequent Customer Program. Enrollment in such Program(s) is the Cardmember's responsibility.
9.3 The conversion rates for points into participating Frequent Customer Programs, minimum point transfers and incremental transfers vary among participating Frequent Customer Programs and details are communicated on a regular basis. In any event Cardmembers should telephone the Membership Rewards Hotline for up-to-date details.
9.4 An administration fee will apply to each air mile conversion (not applicable to Centurion members): HK$100 for 120,000 points or below; HK$150 for 120,001 points to 180,000 points; HK$200 for 180,001 points or above.
9.5 Cardmembers are subject to and must comply with the Terms & Conditions applying to participating Frequent Customer Programs in which they are enrolled.
9.6 Amex assumes no responsibility for Points converted from a Cardmember's Program Account into a participating Frequent Customer Program or for the actions of any participating airline or hotel in connection with its Frequent Customer Program or otherwise.
9.7 Participation and availability of any Frequent Customer Program(s) is subject to change with or without prior notice.
9.8 American Express Card travel insurance and benefits, including but not limited to those listed below, will not apply to flights taken with Frequent Flyer tickets, including Frequent Flyer tickets obtained by using Points converted from a Program Account:
•Travel Accident Insurance
•Travel Inconvenience Reimbursement Plan
Cardmember insurance and travel benefit Programs expressly offering an option for Frequent Flyer ticket coverage are an exception to the foregoing, but only if the Cardmember has enrolled in such and has paid the fee for, and otherwise complied with the Terms & Conditions of the particular Program.

10. Program Account

10.1 If any Linked Account is not in good standing, the Cardmember's enrollment in the Program may be cancelled or points accrued in the Program Account may be forfeited. A Cardmember's enrollment in the Program may also be cancelled or points accrued may be forfeited due to the Cardmember's failure to adhere to the Terms & Conditions governing the Card Account or the Program.
10.2 If a Cardmember cancels all Basic Cards, or for any reason Amex cancels any Linked Account(s), Program Account(s) which are related to the cancelled Card Account(s) shall be terminated at the same time and any points accrued in the Program Account will be forfeited on the date of account termination, unless the Cardmember qualifies under Clause 10.3. If a Cardmember instructs to cancel his/her enrollment in the Program, all points accrued in the Program Account which have not been redeemed or converted in accordance with the Terms and Conditions of the Program shall, after 30 days from the time we receive instructions, be forfeited.
10.3 If an eligible Cardmember who has more than one Basic Card Account, voluntarily cancels any such Card Account and at least one Basic Card Account remains, any points accrued in the Program as a result of charges billed to the cancelled Card may be transferred to any remaining Card Account (excluding American Express Cathay Pacific Elite Credit Card, American Express Cathay Pacific Credit Card, American Express Cheung Kong Card and credit cards bearing the American Express name, brand or logo issued by AEON Credit Service (Asia) Co Ltd., DBS (Hong Kong) Limited or Standard Chartered Bank (Hong Kong) Limited in Hong Kong) in his or her name.

11. General

11.1 Amex assumes no responsibility for any loss of whatever nature resulting from the redemption of either Frequent Traveler or Non-Frequent Traveler Rewards.
11.2 Amex can suspend or terminate the Program at any time it deems necessary. In such a case, Amex shall give advance written notice to Basic Cardmembers.
11.3 Amex reserves the right to change the Program Terms & Conditions at any time.
11.4 Fraud and abuse relating to the earning of points in the Program or redemption of rewards, including a transfer of points to participating Frequent Customer Programs, may result in forfeiture of accrued points as well as cancellation of a Cardmember's Program Account.
11.5 All questions or disputes regarding eligibility for the Program or the eligibility of points for accrual or redemption of rewards including transfer of points to a participating Frequent Customer Program, will be resolved by Amex at its sole discretion.
11.6 The Program Account is not transferable.
11.7 Amex's failure to enforce a particular Term or Condition does not constitute a waiver of that Term or Condition by Amex.
11.8 If there is any difference between the English language text of these Terms & Conditions and the Chinese language text, the English language text should for all purposes be considered definitive.