Membership Rewards™
 About Membership Rewards
 Search for Rewards
 Points Reinstatement
 Program Partners
 Redeem or Transfer
 Frequently Asked Questions
FAQs

*  Q. How do I keep track of my points?
*  Q. Will my Membership Rewards points expire?
*  Q. Do I earn Rewards points on all my charges on the Card?
*  Q. How do I redeem or transfer my points?
*  Q. Can I link other Cards to help me accumulate more Rewards points?
*  Q. Can Supplementary Cardmembers redeem points?
*  Q. How long does it take to receive a Rewards Certificate?
*  Q. For how long is my Rewards Certificate valid?
*  Q. How do I transfer my Membership Rewards points to my frequent flyer programme account?
*  Q. Can I switch between Frequent Traveller Option and Non Frequent Traveller Option?
*  Q. Does American Express automatically transfer points to my Airline partner or frequent guest account?
*  Q. How long does it take to transfer points into my participating frequent flyer account?
*  Q. Can I switch my points back to Membership Rewards once I have transferred them to my frequent flyer account?
*  Q. Can I transfer points into someone else's airline partner or frequent guest account?



Q. How do I keep track of my points?
A. The Membership Rewards status is available on your monthly Card statement displaying the number of points you have accumulated as well as the points you have redeemed. Click here to view your Membership Rewards points online.

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Q. Will my Membership Rewards points expire?
A. If you are enrolled in the Frequent Traveller Option, your Membership Rewards points do not expire and you can accumulate points from year to year. However, if you are enrolled in the Non Frequent Traveller Option, your Membership Rewards points expire two years after the 12-month "enrollment period" in which they were earned.

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Q. Do I earn Rewards points on all my charges on the Card?
A. You earn 1 Membership Rewards Point for every eligible Rs 40 charged on your Card. The following charges are not eligible for accruing points ; Express Cash, Emergency Cheque cashing, Balance Transfer, Fees and other Account charges.

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Q. How do I redeem or transfer my points?
A. You can now redeem your Membership Rewards Online. Simply click here to redeem a Rewards Certificate. If you are enrolled in the Frequent Traveller option and have already registered your frequent flyer number of one of our participating airlines with us, you can also transfer your Membership Rewards points to your Frequent Flyer account.

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Q. Can I link other Cards to help me accumulate more Rewards points?
A. If you hold other American Express Cards that are eligible to earn Membership Rewards points, these can be linked into one Membership Rewards Account. You also earn Rewards points on all Supplementary Cards attached to your Card Account. To link your Cards please call our 24 hour Cardmember helplines.

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Q. Can Supplementary Cardmembers redeem points?
A. Supplementary Cardmembers cannot redeem points accumulated in the Program Account.

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Q. How long does it take to receive a Rewards Certificate?
A. From the time you call our 24 hour Cardmember helplines or submit an online request, you will receive your Rewards Certificate(s) usually within 5 working days.

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Q. For how long is my Rewards Certificate valid?
A. Most Rewards Certificates are valid for three months from the date of issue. You?ll find the expiry date printed on the front of each certificate.

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Q. How do I transfer my Membership Rewards points to my frequent flyer programme account?
A. In order to transfer your Membership Rewards points to a participating frequent flyer programme, you first need to enroll into the Frequent Traveller Option and register your Frequent Flyer number with American Express by calling our 24 Hour Cardmember helplines. You can then transfer your Membership Rewards points to your frequent flyer account online.

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Q. Can I switch between Frequent Traveller Option and Non Frequent Traveller Option?
A. The Membership Rewards programme allows you to switch your enrollment from the Non Frequent Traveller Option to the Frequent Traveller Option or vice versa. Please call our 24 Hour Cardmember helplines for assistance.

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Q. Does American Express automatically transfer points to my Airline partner or frequent guest account?
A. No. American Express will initiate transfer of your points to your desired Airline partner/frequent guest account only when you call our 24 Hour Cardmember helplines or do a point transfer online. Click here to transfer your points Online.

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Q. How long does it take to transfer points into my participating frequent flyer account?
A. It usually takes 4-6 weeks for this process to be completed provided you are enrolled into the Frequent Traveller Option of Membership Rewards with American Express and your Frequent Flyer programme number is registered with us. Do allow enough time for the transfer to be completed while planning a holiday or other trip.

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Q. Can I switch my points back to Membership Rewards once I have transferred them to my frequent flyer account?
A. Once points have been transferred to a participating airline, they cannot be converted back into Membership Rewards points.

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Q. Can I transfer points into someone else's airline partner or frequent guest account?
A. The Membership Rewards programme allows you to transfer points only to your own account with a participating frequent flyer programme.

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