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Membership Rewards®
Welcome to a world of incredible possibilities and enriching experiences. With powerful new features and an amazing collection of travel, shopping, dining, and entertainment rewards, Membership Rewards gives you the freedom and flexibility to pursue your interests and enhance your life.

Program Details:

  • Earn one point for virtually every dollar you spend
  • There is no limit to the number of points you can earn
  • Points have no expiration date
  • Points can be redeemed for a wide variety of great dining, shopping, entertainment, and travel rewards
  • Earn points even faster with bonus point opportunities. To learn how to earn points fast, click here.


    • Find out which American Express Cards are eligible for the Membership Rewards program.
    - For full Membership Rewards program terms and conditions please click here.

    Fly Any Airline, Anytime
    Fly when you want, where you want on any airline by using Pay with Points. There are no seat restrictions or blackout dates! You can even pay for a part of the ticket with points and the rest with your Card. Hotels, cruises, and vacations are also available. Pay with Points now!

    EARN 3X POINTS FOR SHOPPING ONLINE
    Go to bonuspointsmall.com every time you shop online to earn 3X points on your purchases. With over 200 popular sites to choose from, you'll find virtually everything you need.

    Advance Points Now
    Enjoy rewards when you want them. If you need extra points to get a reward, you can advance up to 15,000 points with the Points Advance® feature. For more information about using the Points Advance feature, click here

    Purchase More Points
    Need more points to get a reward? You can purchase additional points at checkout, so you don’t have to wait to enjoy the rewards you want.

    Over 200 Brands to Choose From
    Browse a wide selection of dining, shopping, and entertainment rewards and experiences, featuring over 200 favorite brands. Use the website to search by keywords or categories, or click here to see a list of all current brands in the program.

    How to Earn Points
    Earn Points when you use your Card
    So how do you earn points? It happens automatically – just use your Card every day. You can earn one point for virtually every dollar you spend on The Card. And throughout the year, we'll tell you about special opportunities to earn additional bonus points. With so many ways to earn points, it just makes sense to use The Card for everything you buy.
    No Expiration Date or Point Cap
    Points have no expiration date and there's no limit to the number of points you can earn.
    Earning Points Fast
    Here are other ways to earn points fast
    Earn points for the things you buy every day
    Shop, eat out, dine in, or take in a movie. Use The Card and earn points for the purchases you'd otherwise pay for with cash, check, or a debit card. Watch how quickly the points will add up.
    Link Your Cards
    Accumulate points even faster by linking all your eligible American Express® Cards to your Membership Rewards® account. Link Cards Now.
    Additional Cards
    Get Additional Cards for your family members, friends or anyone else you choose and you can earn points for virtually every dollar they spend on their Card as well as earning points on your own Card.
    Automatic Bill Payment
    Earn even more points when you use your Card to pay your phone, cable, utility, and other recurring bills. Save time and forget about checks, paperwork, and late fees – discover the ease and convenience of Automatic Bill Pay. Sign Up For Automatic Bill Payment.
    Purchase Points
    You may purchase points in 1,000-point increments for $25 per 1,000 points, which will be billed on your Card account.*

    *About Purchasing Points
    - You may only purchase a maximum of 500,000 points per calendar year.
    - You may only purchase points for your own Membership Rewards program account.
    - Corporate Cardmembers and other Business Cardmembers, who have only the Corporate Card enrolled in the Membership Rewards program may not purchase points.
    - Points purchased are subject to all the Terms and Conditions applicable to points, including those concerning forfeiture.

    Points Advance®
    Points Advance allows you to redeem for rewards more quickly by advancing Membership Rewards points at no extra charge, as long as you accrue enough points in your program account to satisfy the Points Advance within 12 months. If you don't accrue enough points by then, your Card account will be charged for the remaining balance at $0.025 per point, which is the current Purchase Points cost in effect.
    For more information about Points Advance, click here
    How to Earn Points
    Earn Points when you use your Card
    So how do you earn points? It happens automatically – just use your Card every day. You can earn one point for virtually every dollar you spend on the Card. And throughout the year, we'll tell you about special opportunities to earn additional bonus points. With so many ways to earn points, it just makes sense to use the Card for everything you buy.
    No Expiration Date or Point Cap
    Points have no expiration date and there's no limit to the number of points you can earn.
    Earning Points Fast
    Here are other ways to earn points fast
    Earn points for the things you buy every day
    Shop, eat out, dine in, or take in a movie. Use the Card and earn points for the purchases you'd otherwise pay for with cash, check, or a debit card. Watch how quickly the points will add up.
    Link Your Cards
    Accumulate points even faster by linking all your eligible American Express® Cards to your Membership Rewards account. Link Cards Now.
    Additional Cards
    Get Additional Cards for your family members, friends or anyone else you choose and you can earn points for virtually every dollar they spend on their Card as well as earning points on your own Card. Get Additional Card Now.
    Automatic Bill Payment
    Earn even more points when you use your Card to pay your phone, cable, utility, and other recurring bills. Save time and forget about checks, paperwork, and late fees – discover the ease and convenience of Automatic Bill Pay. Sign Up For Automatic Bill Payment.
    Purchase Points
    You may purchase points in 1,000-point increments for $25 per 1,000 points, which will be billed on your Card account.*

    *About Purchasing Points
    - You may only purchase a maximum of 500,000 points per calendar year.
    - You may only purchase points for your own Membership Rewards® program account.
    - Corporate Cardmembers and other Business Cardmembers, who have only the Corporate Card enrolled in the Membership Rewards program may not purchase points.
    - Points purchased are subject to all the terms and conditions applicable to points, including those concerning forfeiture.

    Points Advance®
    Points Advance allows you to redeem for rewards more quickly by advancing Membership Rewards points at no extra charge, as long as you accrue enough points in your program account to satisfy the Points Advance within 12 months. If you don't accrue enough points by then, your Card account will be charged for the remaining balance at $0.025 per point, which is the current Purchase Points cost in effect.
    For more information about Points Advance, click here
    How to Check Points
    See your most up-to-date point balance online from the Point Summary link. If you're not already logged in, just enter your User ID and Password to continue.
    Not registered? Register your account online, so you can see how many points are in your account. Click here to Register for an account now.

    Forgot your password? Look up your password.

    Points Summary
    From the Point Summary section, you can view all your Membership Rewards activity including points earned, points redeemed, redemption history, and your current available balance. View your Points Summary
    Pending Points
    When you earn points from spending with your Card, they initially appear on your Billing Statement as pending. They only become available as redeemable points after a full monthly billing cycle has passed, provided that you have paid your current bill prior to the "Payment Due" date.
    Adjusted Points
    Your point balance has been adjusted to reflect points purchased, as well as Customer Service corrections to your Membership Rewards account.
    Forfeited Points
    Points accrued may be forfeited if the amount due on any Card account is not paid in full within one month of the closing date on your monthly Billing Statement.
    Reinstating Forfeited Points
    Once the account returns to good standing, forfeited points may be reinstated for a $29 fee per month. Reinstating points is easy:

    Log in to your Points Summary.

    In the Forfeited Points section, select the "Reinstate Forfeited Points" link.

    Follow the simple instructions.

    How to Check Points
    See your most up-to-date point balance online from the Point Summary link. If you're not already logged in, just enter your User ID and Password to continue.
    Not registered? Register your account online so you can see how many points are in your account. Click here to Register for an account now.

    Forgot your password? Look up your password.

    Points Summary
    From the Point Summary section, you can view all your Membership Rewards activity including points earned, points redeemed, redemption history, and your current available balance. View your Points Summary
    Pending Points
    When you earn points from spending with your Card, they initially appear on your billing statement as pending. They only become available as redeemable points after a full monthly billing cycle has passed, provided that you have paid your current bill prior to the "Payment Due" date.
    Adjusted Points
    Your point balance has been adjusted to reflect points purchased, as well as Customer Service corrections to your Membership Rewards account.
    Forfeited Points
    Points accrued may be forfeited if the amount due on any Card account is not paid in full within one month of the closing date on your monthly billing statement
    Reinstating Forfeited Points
    Once the account returns to good standing, forfeited points may be reinstated for a $29 fee per month. Reinstating points is easy:

    Log in to your Points Summary.

    In the Forfeited Points section, select the "Reinstate Forfeited Points" link.

    Follow the simple instructions.

    How to Redeem Points for Retail and Merchandise Rewards

    Here’s what you do:
    NOTE: During the checkout process, you will be asked to provide your Card Identification (CID) Number - the four-digit number printed on the front of your Card. American Express uses this information for security purposes to verify your identity. Please have your Card available.

    Check your point balance online. Log into the Membership Rewards website. If you're not already logged in, enter your user ID and password to continue. Your point balance will be displayed in the top right-hand section on each page of the website. For more detailed information pertaining to your Membership Rewards program/points activity,view your Point Summary.

    Find the reward that you want. Browse by category, look for a specific reward, or search by point range.

    View the details of the reward by clicking on the reward name or reward image.

    Select “Add to Cart”. Remember to read the reward’s restrictions before selecting Add to Cart.

    Select "Proceed to Checkout". Just follow the simple step-by-step instructions to complete your redemption. See below for Checkout Process step by step process.

    Checkout Process


    Select "Proceed to Checkout" after all the rewards for which you wish to redeem are placed in your Cart.

    Choose the address where you want your Reward to be shipped. We automatically default to your Billing Statement address for reward shipment. To ship your Reward to an alternative address, click on the "add a new mailing address" link and update the address to which you want the item to be shipped.

    Select your shipping option by choosing the delivery method. Delivery method options will vary by the reward type. All rewards will be shipped via regular delivery for no additional charge. However, to expedite your Reward, you can select overnight delivery or delivery within 3 business days for a fee which will be charged to your Membership Rewards-enrolled Card account. Unfortunately, the delivery of merchandise rewards can not be expedited.

    Review all the information in the verify section of the Cart. Verify rewards, shipping address, delivery method, and contact information. Once you have verified that the information is correct, click on the "Redeem" button.

    Print the "Thank You" page as your confirmation. Additionally, an email confirmation will be sent to the email address that is displayed on the Thank You page.

    How to Transfer Points
    Transferring points to your frequent flyer/guest account
    You can transfer points into any one or more participating Frequent Flyer programs of our partner airlines or into Frequent Guest programs for most participating hotel programs. Transferring points is easy. You can review conversion rates which also features a point conversion calculator for your convenience.
    Here's How It Works:

    Link your frequent flyer or guest program accounts to your Membership Rewards® account, so that you can transfer points for your next air or hotel booking

    In your Point Summary, select "Frequent Flyer/Guest Program" and follow the simple instructions to link to your account.

    NOTE: Your request to link your frequent flyer/guest account to your Membership Rewards account must be confirmed by your frequent traveler program. This request will take up to 5 business days for domestic travel partners and up to 2 weeks for international partners.

    Find the airline or lodging to which you want to transfer points. Browse airlines and hotels on the travel page or use the search function.

    Call the airline or lodging partner and make a reservation. Tell the agent that you intend to use frequent flyer/guest points and find out how many points are required for the flight or stay. Make sure to ask for a confirmation number.

    Enter the number of points you wish to transfer and select "Transfer Now." A fee to offset the federal excise tax will be charged to your Card account enrolled in the Membership Rewards program at the time the points are transferred.

    NOTE: You cannot reverse a transfer. You may transfer a maximum of 999,000 points to a single frequent flyer/guest account on any given day.

    Call the airline and book the flight or the hotel to book your stay

    Print the "Thank You" page as your confirmation. Additionally, an email confirmation will be sent to the email address that is displayed on the Thank You page.

    Redeeming Points for Travel Certificates
    Redeeming points for a Travel Certificate is easy.
    Here's How It Works:

    Find the Travel Certificate for which you want to redeem points. Browse travel partners on the travel page or use the search function.

    Check the Rewards page for the specific steps required to redeem.

    Select "Add to Rewards Cart" once you have confirmed your reservation and continue shopping or proceed to checkout. Just follow the simple step-by-step instructions to complete your redemption.

    Note: If the certificate and redemption information form are not received by the airline seven days prior to departure, the reservation will automatically be canceled.

    Checkout Process

    Select "Proceed to Checkout" after all your travel rewards have been added to your Rewards Cart.

    Choose the address to which you want your Reward to be shipped. We automatically default to your billing statement address for reward shipment. To ship your Reward to an alternative address, click on the "add a new mailing address" link and update the address to which you want the item to be shipped.

    Select your shipping option by choosing the delivery method. Delivery method options will vary by the reward type. All rewards will be shipped via regular delivery for no additional charge. However, to expedite your Reward, you can select overnight delivery or delivery within 3 business days for a fee which will be charged to your Membership Rewards-enrolled Card account. Unfortunately, the delivery of merchandise rewards can not be expedited.

    Review all the information in the verify section of the Cart. Verify rewards, shipping address, delivery method, and contact information. Once you have verified that the information is correct, click on the "Redeem" button.

    Print the "Thank You" page as your confirmation. Additionally, an email confirmation will be sent to the email address that is displayed on the Thank you page.

    How to Transfer Points
    Transferring points to your frequent flyer/guest account
    You can transfer points into any one or more participating Frequent Flyer programs of our partner airlines or into Frequent Guest programs for most participating hotel programs. Transferring points is easy. You can review conversion rates which also features a point conversion calculator for your convenience.
    Here's How It Works:

    Link your frequent flyer or guest program accounts to your Membership Rewards account, so that you can transfer points for your next air or hotel booking

    In your Point Summary, select "Frequent Flyer/Guest Program" and follow the simple instructions to link to your account.

    NOTE: Your request to link your frequent flyer/guest account to your Membership Rewards account must be confirmed by your frequent traveler program. This request will take up to 5 business days for domestic travel partners and up to 2 weeks for international partners.

    Find the airline or lodging to which you want to transfer points. Browse airlines and hotels on the travel page or use the search function.

    Call the airline or lodging partner and make a reservation. Tell the agent that you intend to use frequent flyer/guest points and find out how many points are required for the flight or stay. Make sure to ask for a confirmation number.

    Enter the number of points you wish to transfer and select "Transfer Now." A fee to offset the federal excise tax will be charged to your Card account enrolled in the Membership Rewards program at the time the points are transferred.

    NOTE: You cannot reverse a transfer. You may transfer a maximum of 999,000 points to a single frequent flyer/guest account on any given day.

    Call the airline and book the flight or the hotel to book your stay

    Print the "Thank You" page as your confirmation. Additionally, an email confirmation will be sent to the email address that is displayed on the Thank you page.

    Redeeming Points for Travel Certificates
    Redeeming points for a travel certificate is easy.
    Here's How It Works:

    Find the Travel Certificate for which you want to redeem points. Browse travel partners on the travel page or use the search function.

    Check the Rewards page for the specific steps required to redeem.

    Select "Add to Rewards Cart" once you have confirmed your reservation and continue shopping or proceed to checkout. Just follow the simple step-by-step instructions to complete your redemption.

    Note: If the certificate and redemption information form are not received by the airline seven days prior to departure, the reservation will automatically be canceled.

    Checkout Process

    Select "Proceed to Checkout" after all your travel rewards have been added to your Rewards Cart.

    Choose the address to which you want your Reward to be shipped. We automatically default to your billing statement address for reward shipment. To ship your Reward to an alternative address, click on the "add a new mailing address" link and update the address to which you want the item to be shipped.

    Select your shipping option by choosing the delivery method. Delivery method options will vary by the reward type. All rewards will be shipped via regular delivery for no additional charge. However, to expedite your Reward, you can select overnight delivery or delivery within 3 business days for a fee which will be charged to your Membership Rewards-enrolled Card account. Unfortunately, the delivery of merchandise rewards can not be expedited.

    Review all the information in the verify section of the Cart. Verify rewards, shipping address, delivery method, and contact information. Once you have verified that the information is correct, click on the "Redeem" button.

    Print the "Thank You" page as your confirmation. Additionally, an email confirmation will be sent to the email address that is displayed on the Thank you page.
    About the Program
    Q: : How do I enroll in the Membership Rewards® program?
    A: Enrolling your Card in the Membership Rewards program takes just a few minutes. When you’re ready to start the enrollment, make sure you have your Card number and the last 4 digits of your Social Security number at hand.

    Enrolling your Card

    Log in to your account and select the "Point Summary" link.

    Select the enroll button.

    Please note: The Membership Rewards program is available for the following American Express® Cards.

    The American Express® Platinum Credit Card, The American Express Card®, The Gold Card®, Rewards Gold Card® and The Platinum Card®.

    Enrolling Additional Cards into the same account

    Q: What happens if I forget my Password or User ID?
    A: If you forget your password for American Express Online Services, just click here to reset it. If you forget your User ID, click here to retrieve it. For further assistance, call American Express interactive Customer Service at 1-800-AXP-1234 (297-1234). For Spanish Assistance call 1-800-545-5048.
    Q: What Cards are eligible for enrollment in the Membership Rewards program?
    A: To view the list of eligible Cards, click here. To qualify for enrollment in the program, your eligible Card account must be in good standing, and the account must be billed in U.S. dollars from an American Express Operations Center in the U.S.
    Q: If I have more than one type of American Express Card, or have Additional Cards on my account, how many and which ones can I link to my Membership Rewards account?
    A: If you have one or more of these Cards, you can link them all to your account, along with any Additional Cards you have on these accounts. You can also link any eligible Corporate Card issued in your name for a fee. However, you cannot link Additional Corporate Cards issued to any other individual. Also, enrolled Corporate Cards from the same company cannot be pooled into one account.
    Q: Can I upgrade the Membership Rewards Program?

    A: No, you are only eligible to the Membership Rewards program available to your Card.
    Q: What is the Express RewardsSM Hotel Card?

    A: The Express Rewards Hotel Card can be used for things like the hotel restaurant, bar, spa, and room service at participating hotel locations. It can even be used towards an extra night's stay. Click here to see the latest list of participating partners.
    About the Program
    Q: : How do I enroll in the Membership Rewards® program?
    A: Enrolling your Card in the Membership Rewards program takes just a few minutes. When you’re ready start the enrollment, make sure you have your Card number and the last 4 digits of your Social Security number at hand.

    Enrolling your Card

    Log in to your account and select the "Point Summary" link.

    Select the enroll button.

    Please note: The Membership Rewards program is a built-in feature of the following American Express® Cards. There's no need to enroll!

    The American Express Platinum Credit Card, The American Express Card, The Gold Card, Rewards Gold Card and The Platinum Card.

    Enrolling Additional Cards into the same account

    Q: What happens if I forget my Password or User ID?
    A: If you forget your password for American Express Online Services, just click here to reset it. If you forget your User ID, click here to retrieve it. For further assistance, call American Express interactive Customer Service at 1-800-AXP-1234 (297-1234). For Spanish Assistance call 1-800-545-5048.
    Q: What Cards are eligible for enrollment in the Membership Rewards® program?
    A: To view the list of eligible Cards, click here. To qualify for enrollment in the program, your eligible Card account must be in good standing, and the account must be billed in U.S. dollars from an American Express Operations Center in the U.S.
    Q: If I have more than one type of American Express Card, or have Additional Cards on my account, how many and which ones can I link to my Membership Rewards account?
    A: If you have one or more of these Cards, you can link them all to your account, along with any Additional Cards you have on these accounts. You can also link any eligible Corporate Card issued in your name for a fee. However, you cannot link Additional Corporate Cards issued to any other individual. Also, enrolled Corporate Cards from the same company cannot be pooled into one account.
    Q: Can I pay a fee to join the Membership Rewards First program?

    A: No, based on your current Card, you are only eligible for the Membership Rewards program. To enroll in the Membership Rewards First program, you should consider applying for an additional Card that’s in the Membership Rewards First program.

    Q: How can I upgrade to the Membership Rewards First program?

    A: Based on your Card, you are currently enrolled in the Membership Rewards Program. To upgrade to the Membership Rewards First program, you should consider applying for an additional Card that’s eligible for the Membership Rewards First program.

    Q: What is the Express RewardsSM Hotel Card?

    A: The Express RewardsSM Hotel Card can be used for things like the hotel restaurant, bar, spa, and room service at participating hotel locations. It can even be used towards an extra night's stay. Click here to see the latest list of participating partners.
    About the Program
    Q: : How do I enroll in the Membership Rewards® program?
    A: Enrolling your Card in the Membership Rewards program takes just a few minutes. When you’re ready start the enrollment, make sure you have your Card number and the last 4 digits of your Social Security number at hand.

    Enrolling your Card

    Log in to your account and select the "Point Summary" link.

    Select the enroll button.

    Please note: The Membership Rewards program is a built-in feature of the following American Express® Cards. There's no need to enroll!

    The American Express Platinum Credit Card, The American Express Card, The Gold Card, Rewards Gold Card and The Platinum Card.

    Enrolling Additional Cards into the same account

    Q: What happens if I forget my Password or User ID?
    A: If you forget your password for American Express Online Services, just click here to reset it. If you forget your User ID, click here to retrieve it. For further assistance, call American Express interactive Customer Service at 1-800-AXP-1234 (297-1234). For Spanish Assistance call 1-800-545-5048.
    Q: What Cards are eligible for enrollment in the Membership Rewards® program?
    A: To view the list of eligible Cards, click here. To qualify for enrollment in the program, your eligible Card account must be in good standing, and the account must be billed in U.S. dollars from an American Express Operations Center in the U.S.
    Q: If I have more than one type of American Express Card, or have Additional Cards on my account, how many and which ones can I link to my Membership Rewards account?
    A: If you have one or more of these Cards, you can link them all to your account, along with any Additional Cards you have on these accounts. You can also link any eligible Corporate Card issued in your name for a fee. However, you cannot link Additional Corporate Cards issued to any other individual. Also, enrolled Corporate Cards from the same company cannot be pooled into one account.
    Q: Can I pay a fee to join the Membership Rewards First program?

    A: No, based on your current Card, you are only eligible for the Membership Rewards program. To enroll in the Membership Rewards First program, you should consider applying for an additional Card that’s in the Membership Rewards First program.

    Q: How can I upgrade to the Membership Rewards First program?

    A: Based on your Card, you are currently enrolled in the Membership Rewards Program. To upgrade to the Membership Rewards First program, you should consider applying for an additional Card that’s eligible for the Membership Rewards First program.

    Q: What is the Express RewardsSM Hotel Card?

    A: The Express RewardsSM Hotel Card can be used for things like the hotel restaurant, bar, spa, and room service at participating hotel locations. It can even be used towards an extra night's stay. Click here to see the latest list of participating partners.
    About Points
    Q: Do Membership Rewards points have expiration dates?
    A: No. Points have no expiration dates, so you can save up for larger rewards without worry.
    Q: Can I increase my Membership Rewards point balance by buying points?
    A: You may purchase points in 1,000-point increments for $25 per 1,000 points, which will be billed on your Card account.
    - Points purchased are subject to all the Terms and Conditions applicable to points, including those concerning forfeiture.
    Q: What is the minimum number of points that I can buy? What is the maximum?
    A: You must purchase a minimum of 1,000 points in a single transaction. You are allowed to purchase a maximum of 500,000 points per calendar year.
    Q: Can I return points after I have bought them?
    A: No. Points that you buy are final and cannot be returned. They are, however, available for immediate use and can be redeemed for a reward anytime you wish.
    Q: Can I purchase points and give them to a friend?
    A: No, you may only purchase points for your own Membership Rewards account.
    Q: Are points that I buy the same as points that I earn with my Card?
    A: Yes, points that you buy can be used in the same way as points that you accrue for spending on The Card. They are available for immediate use. Click here to browse our site for rewards. Points that you buy are subject to all of the Terms and Conditions of the program, including those concerning forfeiture.
    Q: Do I earn Membership Rewards points for the fee incurred in buying points?
    A: No, fees charges to your Card account do not qualify for points in the Membership Rewards program. Please see your Membership Rewards Terms and Conditions for more information regarding charges that are eligible to earn points.
    Q: What happens to the points in my account if I am late making a payment on my enrolled Card account?
    A: If you fail to pay the balance due on any enrolled charge card account within 30 days of the Closing Date on your monthly billing statement, you will not accrue points for your eligible spending on that account during the period covered by that statement and they will be forfeited.
    Q: How do I reinstate forfeited points?
    A: If the amount due on any Card account is not paid in full within one month of the closing date on your billing statement, any points accrued for that month may be forfeited.

    Once the account returns to good standing, forfeited points may be reinstated for a $29 fee per month. Reinstating points is simple:

    Log in to your Points Summary.

    In the forfeited points section, select the "Reinstate Forfeited Points" link.

    Follow the simple instructions.


    Q: What are pending points?
    A: When you earn points from spending with your Card, they initially appear on your Billing Statement as pending. They only become available as redeemable points after a full monthly billing cycle has passed, provided that you have paid your current bill.
    Q: What's the minimum number of points I need before I can redeem for a reward?
    A: You can redeem points as soon as you have enough for the reward you want. You can start redeeming for shopping and entertainment with just 1,000 points. Travel Certificates start at 3,000 points, and car rental rewards start at 5,000 points. Once you've accumulated 1,000 points, you can start transferring them into participating Frequent Flyer or Frequent Guest programs.
    Q: How long does it take for Bonus Points to be awarded to my Membership Rewards Account?
    A: Bonus points will be awarded to your Membership Rewards account six-eight weeks after charges appear on your monthly Billing Statement.
    Q: What happens to the points in my Membership Rewards account if I decide to cancel my enrollment or if you cancel my enrollment?
    A: If you voluntarily cancel enrollment in the program, or if you cancel your linked Card(s), you may still redeem the Membership Rewards points you've accrued as long as you keep at least one American Express® Card. You will have up to 30 days from the date of cancellation to redeem the points. If we cancel your enrollment in the program for any reason, all accrued points will be forfeited immediately. However, if we reinstate your account within one year of cancellation, any points accrued in your program account may then be redeemed for a reward (refer to complete program Terms and Conditions for further details).
    Q: What happens to the points in my account if I cancel all of my American Express Cards or if you cancel any of my enrolled Card accounts?
    A: If you cancel all your American Express Cards, linked and non-linked, or if we cancel any linked accounts, you will forfeit immediately all the points you've accrued in the program.
    Q: Can I transfer points to another person's account?
    A: No. The points accrued in a program account are not the property of the Cardmember, and are not transferable to any other person or account. For a complete description of the Membership Rewards program, please see the Terms and Conditions.
    About Points
    Q: Do Membership Rewards points have expiration dates?
    A: No. Points have no expiration dates, so you can save up for larger rewards without worry.
    Q: Can I increase my Membership Rewards point balance by buying points?
    A: You may purchase points in 1,000-point increments for $25 per 1,000 points, which will be billed on your Card account.
    - Points purchased are subject to all the terms and conditions applicable to points, including those concerning forfeiture.
    Q: What is the minimum number of points that I can buy? What is the maximum?
    A: You must purchase a minimum of 1,000 points in a single transaction. You are allowed to purchase a maximum of 500,000 points per calendar year.
    Q: Can I return points after I have bought them?
    A: No. Points that you buy are final and cannot be returned. They are, however, available for immediate use and can be redeemed for a reward anytime you wish.
    Q: Can I purchase points and give them to a friend?
    A: No, you may only purchase points for your own Membership Rewards account.
    Q: Are points that I buy the same as points that I earn with my Card?
    A: Yes, points that you buy can be used in the same way as points that you accrue for spending on the Card. They are available for immediate use. Click here to browse our site for rewards. Points that you buy are subject to all of the terms and conditions of the program, including those concerning forfeiture.
    Q: Do I earn Membership Rewards points for the fee incurred in buying points?
    A: No, fees charges to your Card account do not qualify for points in the Membership Rewards program. Please see your Membership Rewards Terms and Conditions for more information regarding charges that are eligible to earn points.
    Q: What happens to the points in my account if I am late making a payment on my enrolled Card account?
    A: If you fail to pay the balance due on any enrolled charge card account within 30 days of the Closing Date on your monthly billing statement, you will not accrue points for your eligible spending on that account during the period covered by that statement and they will be forfeited.
    Q: How do I reinstate forfeited points?
    A: If the amount due on any Card account is not paid in full within one month of the closing date on your billing statement, any points accrued for that month may be forfeited.

    Once the account returns to good standing, forfeited points may be reinstated for a $29 fee per month. Reinstating points is simple:

    Log in to your Points Summary.

    In the forfeited points section, select the "Reinstate Forfeited Points" link.

    Follow the simple instructions.


    Q: What are pending points?
    A: When you earn points from spending with your Card, they initially appear on your billing statement as pending. They only become available as redeemable points after a full monthly billing cycle has passed, provided that you have paid your current bill.
    Q: What's the minimum number of points I need before I can redeem for a reward?
    A: You can redeem points as soon as you have enough for the reward you want. You can start redeeming for shopping and entertainment with just 1,000 points. Travel Certificates start at 3,000 points, and car rental rewards start at 5,000 points. Once you've accumulated 1,000 points, you can start transferring them into participating frequent flyer or frequent guest programs.
    Q: How long does it take for Bonus Points to be awarded to my Membership Rewards Account?
    A: Bonus points will be awarded to your Membership Rewards account six-eight weeks after charges appear on your monthly billing statement.
    Q: Can I use Membership Rewards points to pay for online purchases made on other shopping Websites?
    A: Membership Rewards points can be used to pay for online purchases exclusively on our site and at ShopAmex®. You cannot shop at other websites unless you redeem points for a certificate or coupon that is accepted there.The only exception to this is that you can use Membership Rewards points on the Ticketmaster.com website to redeem for tickets.
    Q: What happens to the points in my Membership Rewards account if I decide to cancel my enrollment or if you cancel my enrollment?
    A: If you voluntarily cancel enrollment in the program, or if you cancel your linked Card(s), you may still redeem the Membership Rewards points you've accrued as long as you keep at least one American Express® Card. You will have up to 30 days from the date of cancellation to redeem the points. If we cancel your enrollment in the program for any reason, all accrued points will be forfeited immediately. However, if we reinstate your account within one year of cancellation, any points accrued in your program account may then be redeemed for a reward (refer to complete program Terms and Conditions for further details).
    Q: What happens to the points in my account if I cancel all of my American Express Cards or if you cancel any of my enrolled Card accounts?
    A: If you cancel all your American Express Cards, linked and non-linked, or if we cancel any linked accounts, you will forfeit immediately all the points you've accrued in the program.
    Q: Can I transfer points to another person's account?
    A: No. The points accrued in a program account are not the property of the Cardmember, and are not transferable to any other person or account. For a complete description of the Membership Rewards program, please see the Terms and Conditions.
    About Points
    Q: Do Membership Rewards points have expiration dates?
    A: No. Points have no expiration dates, so you can save up for larger rewards without worry.
    Q: Can I increase my Membership Rewards point balance by buying points?
    A: You may purchase points in 1,000-point increments for $25 per 1,000 points, which will be billed on your Card account.
    - Points purchased are subject to all the terms and conditions applicable to points, including those concerning forfeiture.
    Q: What is the minimum number of points that I can buy? What is the maximum?
    A: You must purchase a minimum of 1,000 points in a single transaction. You are allowed to purchase a maximum of 500,000 points per calendar year.
    Q: Can I return points after I have bought them?
    A: No. Points that you buy are final and cannot be returned. They are, however, available for immediate use and can be redeemed for a reward anytime you wish.
    Q: Can I purchase points and give them to a friend?
    A: No, you may only purchase points for your own Membership Rewards account.
    Q: Are points that I buy the same as points that I earn with my Card?
    A: Yes, points that you buy can be used in the same way as points that you accrue for spending on the Card. They are available for immediate use. Click here to browse our site for rewards. Points that you buy are subject to all of the terms and conditions of the program, including those concerning forfeiture.
    Q: Do I earn Membership Rewards points for the fee incurred in buying points?
    A: No, fees charges to your Card account do not qualify for points in the Membership Rewards program. Please see your Membership Rewards Terms and Conditions for more information regarding charges that are eligible to earn points.
    Q: What happens to the points in my account if I am late making a payment on my enrolled Card account?
    A: If you fail to pay the balance due on any enrolled charge card account within 30 days of the Closing Date on your monthly billing statement, you will not accrue points for your eligible spending on that account during the period covered by that statement and they will be forfeited.
    Q: How do I reinstate forfeited points?
    A: If the amount due on any Card account is not paid in full within one month of the closing date on your billing statement, any points accrued for that month may be forfeited.

    Once the account returns to good standing, forfeited points may be reinstated for a $29 fee per month. Reinstating points is simple:

    Log in to your Points Summary.

    In the forfeited points section, select the "Reinstate Forfeited Points" link.

    Follow the simple instructions.


    Q: What are pending points?
    A: When you earn points from spending with your Card, they initially appear on your billing statement as pending. They only become available as redeemable points after a full monthly billing cycle has passed, provided that you have paid your current bill.
    Q: What's the minimum number of points I need before I can redeem for a reward?
    A: You can redeem points as soon as you have enough for the reward you want. You can start redeeming for shopping and entertainment with just 1,000 points. Travel Certificates start at 3,000 points, and car rental rewards start at 5,000 points. Once you've accumulated 1,000 points, you can start transferring them into participating frequent flyer or frequent guest programs.
    Q: How long does it take for Bonus Points to be awarded to my Membership Rewards Account?
    A: Bonus points will be awarded to your Membership Rewards account six-eight weeks after charges appear on your monthly billing statement.
    Q: Can I use Membership Rewards points to pay for online purchases made on other shopping Websites?
    A: Membership Rewards points can be used to pay for online purchases exclusively on our site and at ShopAmex®. You cannot shop at other websites unless you redeem points for a certificate or coupon that is accepted there.The only exception to this is that you can use Membership Rewards points on the Ticketmaster.com website to redeem for tickets.
    Q: What happens to the points in my Membership Rewards account if I decide to cancel my enrollment or if you cancel my enrollment?
    A: If you voluntarily cancel enrollment in the program, or if you cancel your linked Card(s), you may still redeem the Membership Rewards points you've accrued as long as you keep at least one American Express® Card. You will have up to 30 days from the date of cancellation to redeem the points. If we cancel your enrollment in the program for any reason, all accrued points will be forfeited immediately. However, if we reinstate your account within one year of cancellation, any points accrued in your program account may then be redeemed for a reward (refer to complete program Terms and Conditions for further details).
    Q: What happens to the points in my account if I cancel all of my American Express Cards or if you cancel any of my enrolled Card accounts?
    A: If you cancel all your American Express Cards, linked and non-linked, or if we cancel any linked accounts, you will forfeit immediately all the points you've accrued in the program.
    Q: Can I transfer points to another person's account?
    A: No. The points accrued in a program account are not the property of the Cardmember, and are not transferable to any other person or account. For a complete description of the Membership Rewards program, please see the Terms and Conditions.
    About Redemption
    Q: Can I return or exchange my redemption?
    A: Once redeemed, Membership Rewards points are not refundable. Product rewards may be returned or exchanged within 30 days of delivery. No exchanges or refunds are accepted after 30 days. TVs and merchandise that have been assembled by the customer may not be returned or exchanged unless proven to be damaged or defective.
    Q: Can I get points back after I transfer or redeem them?
    A: No. Once accrued points have been converted into a participating frequent travel program or redeem for a reward, the points cannot be converted back into Membership Rewards points.
    About Points Transfers & Frequent Traveler programs

    Q: What is the benefit of linking my Frequent Flyer and/or Frequent Guest account to my Membership Rewards account?
    A: Linking your existing Frequent Flyer and Frequent Guest programs to your Membership Rewards account allows you to transfer Membership Rewards points for use in those programs. Points are converted into Frequent Flyer miles or Frequent Guest points at a pre-set ratio. You must link an existing Frequent Flyer or Frequent Guest program to your Membership Rewards account in order to make this transfer. To link accounts, you need to have your Frequent Flyer or Frequent Guest account number ready. If you are not already enrolled in a Frequent Guest or Flyer program, you can enroll in them right on the Membership Rewards site, provided they are one of the participating Membership Rewards partners. Click here to get started.
    Q: To which Frequent Flyer or Frequent Guest programs can I transfer Membership Rewards points?
    A: You can transfer Membership Rewards points to any of our participating Frequent Flyer or Frequent Guest programs. Browse a complete list of Airline and Hotel partners now. View the airline partner programs and the hotel partner programs.
    Q: How long will it take to transfer Membership Rewards points to my Frequent Flyer or Frequent Guest program?
    A: If your existing Frequent Flyer or Frequent Guest program is linked to your Membership Rewards account, point transfers generally happen within 1-5 business days for domestic partners (and in some cases immediately) and 14 days for international partners, depending on the partner guidelines.
    Q: Do transferred points have expiration dates? Can I get them back?
    A: All point transfers are final and cannot be reversed. Once you transfer Membership Rewards points, you are held to the Terms and Conditions of your Frequent Flyer or Frequent Guest program. Contact these programs directly for more information.
    Q: What are excise taxes?
    A: Similar to other rewards programs, we charge a fee to offset the federal excise tax that American Express must pay when transferring points into a Frequent Flyer U.S. airline account. The fee is $0.0005 per point, with a maximum fee of $75 (effective September 1, 2009, #0.0006 per point, with a maximum fee of $99), which will be charged to your account at the time the points are transferred.
    Q: I attempted to transfer points to a partner but the request did not work. What happened?
    A: If you have difficulty transferring Membership Rewards points to your Frequent Flyer or Frequent Guest program, check the following:
    • Have you entered the correct Frequent Flyer or Frequent Guest program account number?
    • Are you already enrolled in the Frequent Flyer or Frequent Guest program into which you are trying to make a point transfer?
    • Have you entered your first and last name exactly as they appear on your Frequent Flyer or Frequent Guest program statement or card?

    If you have done all the above correctly, and you are still experiencing difficulty, please contact Membership Rewards Customer Service at 1-800-545-5048.

    Q: What is the difference between transferring points for travel rewards and redeeming for travel certificates?
    A: When you transfer points, you are redeeming Membership Rewards points for Frequent Flyer or guest points with partner programs that you would like to earn reward travel with. Point conversion rates vary by Frequent Flyer or Frequent Guest program. You can view point conversion rates for a particular partner on that partner's travel redemption details page.

    Travel certificates are specific travel offers with partners that you can redeem points for. Just find the offer that you want, redeem for the certificate, and use it to book your trip.
    About Using Points to Book Travel through the American Express Travel Website
    Q: How do I use points to book travel through the American Express Travel Website?
    A: To redeem Membership Rewards points instantly and get the ticket you want on any airline - without blackout dates or restrictions - follow the steps below to use Pay with Points to purchase travel:

    Search for and select a flight, Lowest Rates Guaranteed hotel, a flight + hotel package, or a cruise you are interested in

    Learn on the payment page how many Membership Rewards points are necessary for your travel purchases

    Decide whether you want to redeem points toward all or some of the trip cost

    On the Review and Continue page, choose 'Log in / Register' with your American Express Card.

    Log in to your American Express account to access the point balance of your Membership Rewards account. See how many points are needed for your travel selection.

    On the Complete Your Purchase Page, choose to redeem points for all or just part of your trip then complete your reservation.

    Redeem Membership Rewards Points instantly to get the ticket you want on any airline, anytime - without blackout dates or restrictions

    Q: How will the charges appear on my monthly Billing Statement if I use points to book travel online?
    A: If you redeem points to pay for the charge for your airline ticket, Lowest Rates Guaranteed hotel, or Complete Trip (flight + hotel), an offsetting credit for the points redeemed will be applied to your Card account and will appear on your Card account statement.
    About Redemption
    Q: Can I return or exchange my redemption?
    A: Once redeemed, Membership Rewards points are not refundable. Product rewards may be returned or exchanged within 30 days of delivery. No exchanges or refunds are accepted after 30 days. TVs and merchandise that have been assembled by the customer may not be returned or exchanged unless proven to be damaged or defective.
    Q: Can I get points back after I transfer or redeem them?
    A: No. Once accrued points have been converted into a participating frequent travel program or redeem for a reward, the points cannot be converted back into Membership Rewards points.
    About Points Transfers & Frequent Traveler programs

    Q: What is the benefit of linking my frequent flyer and/or frequent guest account to my Membership Rewards account?
    A: Linking your existing frequent flyer and frequent guest programs to your Membership Rewards account allows you to transfer Membership Rewards points for use in those programs. Points are converted into frequent flyer miles or frequent guest points at a pre-set ratio. You must link an existing frequent flyer or frequent guest program to your Membership Rewards account in order to make this transfer. To link accounts, you need to have your frequent flyer or frequent guest account number ready. If you are not already enrolled in a frequent guest or flyer program, you can enroll in them right on the Membership Rewards site, provided they are one of the participating Membership Rewards partners. Click here to get started.
    Q: To which frequent flyer or frequent guest programs can I transfer Membership Rewards points?
    A: You can transfer Membership Rewards points to any of our participating frequent flyer or frequent guest programs. Browse a complete list of Airline and Hotel partners now. View the airline partner programs and the hotel partner programs.
    Q: How long will it take to transfer Membership Rewards points to my frequent flyer or frequent guest program?
    A: If your existing frequent flyer or frequent guest program is linked to your Membership Rewards account, point transfers generally happen within 1-5 business days for domestic partners (and in some cases immediately) and 14 days for international partners, depending on the partner guidelines.
    Q: Do transferred points have expiration dates? Can I get them back?
    A: All point transfers are final and cannot be reversed. Once you transfer Membership Rewards points, you are held to the terms and conditions of your frequent flyer or frequent guest program. Contact these programs directly for more information.
    Q: What are excise taxes?
    A: Similar to other rewards programs, we charge a fee to offset the federal excise tax that American Express must pay when transferring points into a frequent flyer U.S. airline account. The fee is $0.0005 per point, with a maximum fee of $75, which will be charged to your account at the time the points are transferred.
    Q: I attempted to transfer points to a partner but the request did not work. What happened?
    A: If you have difficulty transferring Membership Rewards points to your frequent flyer or frequent guest program, check the following:
    • Have you entered the correct frequent flyer or frequent guest program account number?
    • Are you already enrolled in the frequent flyer or frequent guest program into which you are trying to make a point transfer?
    • Have you entered your first and last name exactly as they appear on your frequent flyer or frequent guest program statement or card?

    If you have done all the above correctly, and you are still experiencing difficulty, please contact Membership Rewards Customer Service at 1-800-545-5048.

    Q: What is the difference between transferring points for travel rewards and redeeming for travel certificates?
    A: When you transfer points, you are redeeming Membership Rewards points for frequent flyer or guest points with partner programs that you would like to earn reward travel with. Point conversion rates vary by frequent flyer or frequent guest program. You can view point conversion rates for a particular partner on that partner's travel redemption details page.

    Travel certificates are specific travel offers with partners that you can redeem points for. Just find the offer that you want, redeem for the certificate, and use it to book your trip.
    About Using Points to Book Travel through the American Express Travel Website
    Q: How do I use points to book travel through the American Express Travel Website?
    A: To redeem Membership Rewards points instantly and get the ticket you want on any airline - without blackout dates or restrictions - follow the steps below to use Pay with Points to purchase travel:

    Search for and select a flight, Lowest Rates Guaranteed hotel, a flight + hotel package, or a cruise you are interested in

    Learn on the payment page how many Membership Rewards points are necessary for your travel purchases

    Decide whether you want to redeem points toward all or some of the trip cost

    On the Review and Continue page, choose 'Log in / Register' with your American Express Card.

    Log in to your American Express account to access the point balance of your Membership Rewards account. See how many points are needed for your travel selection.

    On the Complete Your Purchase Page, choose to redeem points for all or just part of your trip then complete your reservation.

    Redeem Membership Rewards Points instantly to get the ticket you want on any airline, anytime - without blackout dates or restrictions

    Q: How will the charges appear on my monthly billing statement if I use points to book travel online?
    A: If you redeem points to pay for the charge for your airline ticket, Lowest Rates Guaranteed hotel, or Complete Trip (flight + hotel), an offsetting credit for the points redeemed will be applied to your Card account and will appear on your Card account statement.
    About Redemption
    Q: Can I return or exchange my redemption?
    A: Once redeemed, Membership Rewards points are not refundable. Product rewards may be returned or exchanged within 30 days of delivery. No exchanges or refunds are accepted after 30 days. TVs and merchandise that have been assembled by the customer may not be returned or exchanged unless proven to be damaged or defective.
    Q: Can I get points back after I transfer or redeem them?
    A: No. Once accrued points have been converted into a participating frequent travel program or redeem for a reward, the points cannot be converted back into Membership Rewards points.
    About Points Transfers & Frequent Traveler programs

    Q: What is the benefit of linking my frequent flyer and/or frequent guest account to my Membership Rewards account?
    A: Linking your existing frequent flyer and frequent guest programs to your Membership Rewards account allows you to transfer Membership Rewards points for use in those programs. Points are converted into frequent flyer miles or frequent guest points at a pre-set ratio. You must link an existing frequent flyer or frequent guest program to your Membership Rewards account in order to make this transfer. To link accounts, you need to have your frequent flyer or frequent guest account number ready. If you are not already enrolled in a frequent guest or flyer program, you can enroll in them right on the Membership Rewards site, provided they are one of the participating Membership Rewards partners. Click here to get started.
    Q: To which frequent flyer or frequent guest programs can I transfer Membership Rewards points?
    A: You can transfer Membership Rewards points to any of our participating frequent flyer or frequent guest programs. Browse a complete list of Airline and Hotel partners now. View the airline partner programs and the hotel partner programs.
    Q: How long will it take to transfer Membership Rewards points to my frequent flyer or frequent guest program?
    A: If your existing frequent flyer or frequent guest program is linked to your Membership Rewards account, point transfers generally happen within 1-5 business days for domestic partners (and in some cases immediately) and 14 days for international partners, depending on the partner guidelines.
    Q: Do transferred points have expiration dates? Can I get them back?
    A: All point transfers are final and cannot be reversed. Once you transfer Membership Rewards points, you are held to the terms and conditions of your frequent flyer or frequent guest program. Contact these programs directly for more information.
    Q: What are excise taxes?
    A: Similar to other rewards programs, we charge a fee to offset the federal excise tax that American Express must pay when transferring points into a frequent flyer U.S. airline account. The fee is $0.0005 per point, with a maximum fee of $75, which will be charged to your account at the time the points are transferred.
    Q: I attempted to transfer points to a partner but the request did not work. What happened?
    A: If you have difficulty transferring Membership Rewards points to your frequent flyer or frequent guest program, check the following:
    • Have you entered the correct frequent flyer or frequent guest program account number?
    • Are you already enrolled in the frequent flyer or frequent guest program into which you are trying to make a point transfer?
    • Have you entered your first and last name exactly as they appear on your frequent flyer or frequent guest program statement or card?

    If you have done all the above correctly, and you are still experiencing difficulty, please contact Membership Rewards Customer Service at 1-800-545-5048.

    Q: What is the difference between transferring points for travel rewards and redeeming for travel certificates?
    A: When you transfer points, you are redeeming Membership Rewards points for frequent flyer or guest points with partner programs that you would like to earn reward travel with. Point conversion rates vary by frequent flyer or frequent guest program. You can view point conversion rates for a particular partner on that partner's travel redemption details page.

    Travel certificates are specific travel offers with partners that you can redeem points for. Just find the offer that you want, redeem for the certificate, and use it to book your trip.
    About Using Points to Book Travel through the American Express Travel Website
    Q: How do I use points to book travel through the American Express Travel Website?
    A: To redeem Membership Rewards points instantly and get the ticket you want on any airline - without blackout dates or restrictions - follow the steps below to use Pay with Points to purchase travel:

    Search for and select a flight, Lowest Rates Guaranteed hotel, a flight + hotel package, or a cruise you are interested in

    Learn on the payment page how many Membership Rewards points are necessary for your travel purchases

    Decide whether you want to redeem points toward all or some of the trip cost

    On the Review and Continue page, choose 'Log in / Register' with your American Express Card.

    Log in to your American Express account to access the point balance of your Membership Rewards account. See how many points are needed for your travel selection.

    On the Complete Your Purchase Page, choose to redeem points for all or just part of your trip then complete your reservation.

    Redeem Membership Rewards Points instantly to get the ticket you want on any airline, anytime - without blackout dates or restrictions

    Q: How will the charges appear on my monthly billing statement if I use points to book travel online?
    A: If you redeem points to pay for the charge for your airline ticket, Lowest Rates Guaranteed hotel, or Complete Trip (flight + hotel), an offsetting credit for the points redeemed will be applied to your Card account and will appear on your Card account statement.
    About Cash Rewards
    Q: What is a cash reward?
    A: You can convert Membership Rewards points into a cash credit on the Billing Statement of the American Express Consumer or Small Business Card of your choice, provided it is enrolled in your Membership Rewards account. To convert points into a cash credit, click here.
    Q: If I request a cash reward, when will it be applied to my monthly Billing Statement?
    A: Cash rewards are generally applied to the Card account you choose between 48 and 72 business hours from when you request it.
    Q: How many points are needed to request a cash reward?
    A: Membership Rewards points can be redeemed for a cash reward at a rate of $100 per 20,000 points. You must have at least 20,000 points available to request a cash reward.
    Q: Can I reverse a cash reward after it has been completed?
    A: Cash rewards are final and cannot be reversed.

    About Certificates

    Q: How long does it take to receive a reward certificate, such as for travel, shopping, or dining?
    A: You should receive the certificate within 10 business days from the time you redeem for your reward.
    Q: When does my certificate expire?
    A: Certificates delivered to states other than those listed below are generally valid for six months from the date of issuance. The expiration date is determined by the state the certificate is delivered to. In the event of an e-mail delivery, the expiration date will be determined by the state in the Cardmember Billing Address.

    California - Does not expire
    Connecticut - Does not expire
    Hawaii - 2 years
    Kansas - 5 years
    Louisiana - 5 years
    Massachusetts - 7 years
    Maryland - 4 years
    Montana - Does not expire
    New Jersey - 2 years
    North Dakota - 6 years
    Ohio - 2 years
    Oklahoma - 5 years
    Tennessee - 2 years
    Vermont - 3 years
    Washington - Does not expire
    Q: How long does it take to receive a merchandise reward?
    A: Your merchandise reward should arrive within 21 days from placing your redemption order.
    Q: What shipping options are available?
    A: For Reward Gift Cards and Certificates, we only offer regular USPS delivery.
    Q: Can orders be shipped to a P.O. Box?
    A: Yes, Gift Cards and Gift Certificates can be shipped to a P.O. Box. However, we regret that merchandise rewards can not be shipped to a P.O. Box address.
    Q: Can orders be shipped to foreign countries?
    A: Sorry, we are unable to ship certificates or merchandise outside the continental U.S. and Puerto Rico at this time.
    Q: How do you estimate delivery time?
    A: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose during the Delivery Method step. Shipping date estimates will appear during the Delivery Method step as well as the Verify step. After placing your order, you will see shipping date estimates on the Thank You page as well as in the Track Rewards section of your Point Summary. Additionally, you will receive an email order confirmation and an email shipment confirmation.
    Q: Can I have my rewards shipped to multiple addresses?
    A: Use our multiple ship-to capability to send rewards to different addresses, whether you're sending the same reward to everybody or different rewards to each address. Membership Rewards® has enhanced this service so that you redeem for multiple rewards during a single checkout. Look for it on the Checkout page.
    Points Advance®
    Q: What is the Points Advance feature?
    A: The Points Advance feature allows you to redeem for rewards more quickly by borrowing Membership Rewards® points at no extra charge. You must simply accrue enough points in your program account to satisfy a Points Advance transaction within 12 months. If you don’t earn the points back, just pay off the remaining balance at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: What happens if I don’t earn back enough points?
    A: If you don’t accrue enough points in your program account to satisfy your Points Advance balance, you will be charged for the remaining balance of points at the rate charged for a Purchase Points transaction when the Points Advance transaction was initiated.
    Q: What is the current cost to Purchase Points?
    A: The current Purchase Points cost in effect is $0.025 per point.
    Q: Where will my charge appear?
    A: This charge will appear on a Points Advance-eligible linked account statement of yours one to two billing cycles after the Points Advance maturity date.
    Q: What is a Points Advance-eligible linked account?
    A: Linked Accounts or Cards that are eligible for the Points Advance feature are referred to as “Points Advance-eligible Linked Accounts.” Corporate Cardmembers and Additional OPEN Cardmembers having only those Cards enrolled in the Membership Rewards program are not eligible to obtain a Points Advance.
    Q: How many points can I borrow and how is this number determined?
    A: A Points Advance transaction must be done in conjunction with a redemption. You can borrow up to the number of points required for the redemption or the number of points you have available to advance - whichever is less. The maximum number of points you can borrow in the Membership Rewards program is 15,000 pts.
    Q: Can I use the Points Advance feature for all rewards?
    A: The Points Advance feature can be used for merchandise and Gift certificate rewards and can be used when transferring points to a frequent air or hotel program.

    You may not use the Points Advance feature in the following transactions: payment of the federal excise tax fee; a redemption for Cash; transactions which may be paid with a point redemption, including Pay with Points and Shop Amex transactions; and any redemption for a reward subject to the Hotel Properties, Cruises and Vacation Packages section of the Terms and Conditions.
    Q: Is there a limit on how many times I can use the Points Advance feature?
    A: There is no limit on the number of Points Advance transactions that you can do, as long as you still have points available to advance.
    Q: Can I Balance Transfer to repay Points Advance?
    A: No, only earned, reinstated or purchased points can be used to satisfy your Points Advance.
    Q: What if I don’t have enough available Points Advance points to cover the reward I want?
    A: If you require points, in addition to the points you are able to advance, you can also reinstate (if applicable) and/or purchase points during checkout. In order to do this, you will need to click on the appropriate link in the “Other ways to get additional points” section of the shopping cart - this appears below the subtotal box. You will need to reinstate or purchase the points before you complete your Points Advance transaction.
    Q: What can I do if I don’t want to borrow points?
    A: If you don’t want to borrow points to redeem for the rewards in your cart, you can reinstate (if applicable) and/or purchase points during checkout. You can also place the items in your Wishlist for redemption at a later date.
    Q: Who is eligible for Points Advance feature?
    A: In order to be eligible for the Points Advance feature, you must be a Cardmember for at least six months and your Card account must be in good standing. Cardmembers with Corporate and/or Additional OPEN Cards that are not linked to any other Card in their Membership Rewards account are not eligible for the Points Advance feature.
    Q: What happens if I cancel my account before I’ve earned back my Points Advance?
    A: If you cancel all Points Advance-eligible linked accounts, you will still be responsible for paying off the Points Advance balances. The unsatisfied amount of your Points Advance will be charged to a Points Advance-eligible Card at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: How do I ensure that I earn enough points by my Points Advance due date to avoid a charge?
    A: Please remember that there is a delay between when you make eligible charges on your enrolled Card(s) and when you accrue points for those charges in your Membership Rewards account. Points which accrue in your account after your Points Advance maturity date will not apply towards satisfaction of your Points Advance balance even if the charges for which those points accrue were made prior to that date.
    Q: What happens to the points I borrowed on my Rewards Plus Gold Card?
    A: Nothing. Your existing borrowed points will continue to be subject to the Terms and Conditions of the Rewards Plus Gold Card. However, if you choose to borrow points again in the future, all borrowed points will be subject to the Terms and Conditions of the Points Advance feature.
    Q: Why don't I earn double points for everyday spend anymore?
    A: Instead of double points on everyday spend, we are now offering multiple bonus points offers that are tailored to satisfy different lifestyles. That way you can choose bonus points opportunities that are right for you, instead of being limited to one general offer. For example, you can earn double points at over 150 online brand name retailers when you shop online at the Bonus Points MallSM. Find the deal that you want and earn points faster on your own terms.
    Points Advance(sm) Patent Pending
    Points Advance®
    Q: What is the Points Advance® feature?
    A: The Points Advance feature allows you to redeem for rewards more quickly by borrowing Membership Rewards points at no extra charge. You must simply accrue enough points in your program account to satisfy a Points Advance transaction within 12 months. If you don’t earn the points back, just pay off the remaining balance at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: What happens if I don’t earn back enough points?
    A: If you don’t accrue enough points in your program account to satisfy your Points Advance balance, you will be charged for the remaining balance of points at the rate charged for a Purchase Points transaction when the Points Advance transaction was initiated.
    Q: What is the current cost to Purchase Points?
    A: The current Purchase Points cost in effect is $0.025 per point.
    Q: Where will my charge appear?
    A: This charge will appear on a Points Advance-eligible linked account statement of yours one to two billing cycles after the Points Advance maturity date.
    Q: What is a Points Advance-eligible linked account?
    A: Linked Accounts or Cards that are eligible for the Points Advance feature are referred to as “Points Advance-eligible Linked Accounts.” Corporate Cardmembers and Additional OPEN Cardmembers having only those Cards enrolled in the Membership Rewards program are not eligible to obtain a Points Advance.
    Q: How many points can I borrow and how is this number determined?
    A: A Points Advance transaction must be done in conjunction with a redemption. You can borrow up to the number of points required for the redemption or the number of points you have available to advance - - whichever is less. The maximum number of points you can borrow in the Membership Rewards program is 15,000 pts.
    Q: Can I use the Points Advance feature for all rewards?
    A: The Points Advance feature can be used for merchandise and gift certificate rewards and can be used when transferring points to a frequent air or hotel program.

    You may not use the Points Advance feature in the following transactions: payment of the federal excise tax fee; a redemption for Cash; transactions which may be paid with a point redemption, including Pay with Points and Shop Amex transactions; and any redemption for a reward subject to the Hotel Properties, Cruises and Vacation Packages section of the Terms and Conditions.
    Q: Is there a limit on how many times I can use the Points Advance feature?
    A: There is no limit on the number of Points Advance transactions that you can do as long as you still have points available to advance.
    Q: Can I Balance Transfer to repay Points Advance?
    A: No, only earned, reinstated or purchased points can be used to satisfy your Points Advance.
    Q: What if I don’t have enough available Points Advance points to cover the reward I want?
    A: If you require points in addition to the points you are able to advance, you can also reinstate (if applicable) and/or purchase points during checkout. In order to do this, you will need to click on the appropriate link in the “Other ways to get additional points” section of the shopping cart - - this appears below the subtotal box. You will need to reinstate or purchase the points before you complete your Points Advance transaction.
    Q: What can I do if I don’t want to borrow points?
    A: If you don’t want to borrow points to redeem for the rewards in your cart you can reinstate (if applicable) and/or purchase points during checkout. You can also place the items in your Wishlist for redemption at a later date.
    Q: Who is eligible for Points Advance feature?
    A: In order to be eligible for the Points Advance feature, you must be a Cardmember for at least six months and your card account must be in good standing. Cardmembers with Corporate and/or Additional OPEN Cards that are not linked to any other card in their Membership Rewards account are not eligible for the Points Advance feature.
    Q: What happens if I cancel my account before I’ve earned back my Points Advance?
    A: If you cancel all Points Advance-eligible linked accounts, you will still be responsible for paying off the Points Advance balances. The unsatisfied amount of your Points Advance will be charged to a Points Advance-eligible card at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: How do I ensure that I earn enough points by my Points Advance due date to avoid a charge?
    A: Please remember that there is a delay between when you make eligible charges on your enrolled Card(s) and when you accrue points for those charges in your Membership Rewards account. Points which accrue in your account after your Points Advance maturity date will not apply towards satisfaction of your Points Advance balance even if the charges for which those points accrue were made prior to that date.
    Q: What happens to the points I borrowed on my Rewards Plus Gold Card?
    A: Nothing. Your existing borrowed points will continue to be subject to the Terms and Conditions of the Rewards Plus Gold Card. However, if you choose to borrow points again in the future, all borrowed points will be subject to the Terms and Conditions of the Points Advance feature.
    Q: Why don't I earn double points for everyday spend anymore?
    A: Instead of double points on everyday spend, we are now offering multiple bonus points offers that are tailored to satisfy different lifestyles. That way you can choose bonus points opportunities that are right for you, instead of being limited to one general offer. For example, you can earn double points at over 150 online brand name retailers when you shop online at the Bonus Points MallSM. Find the deal that you want and earn points faster on your own terms.
    Points Advance(sm) Patent Pending
    Points Advance®
    Q: What is the Points Advance® feature?
    A: The Points Advance feature allows you to redeem for rewards more quickly by borrowing Membership Rewards points at no extra charge. You must simply accrue enough points in your program account to satisfy a Points Advance transaction within 12 months. If you don’t earn the points back, just pay off the remaining balance at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: What happens if I don’t earn back enough points?
    A: If you don’t accrue enough points in your program account to satisfy your Points Advance balance, you will be charged for the remaining balance of points at the rate charged for a Purchase Points transaction when the Points Advance transaction was initiated.
    Q: What is the current cost to Purchase Points?
    A: The current Purchase Points cost in effect is $0.025 per point.
    Q: Where will my charge appear?
    A: This charge will appear on a Points Advance-eligible linked account statement of yours one to two billing cycles after the Points Advance maturity date.
    Q: What is a Points Advance-eligible linked account?
    A: Linked Accounts or Cards that are eligible for the Points Advance feature are referred to as “Points Advance-eligible Linked Accounts.” Corporate Cardmembers and Additional OPEN Cardmembers having only those Cards enrolled in the Membership Rewards program are not eligible to obtain a Points Advance.
    Q: How many points can I borrow and how is this number determined?
    A: A Points Advance transaction must be done in conjunction with a redemption. You can borrow up to the number of points required for the redemption or the number of points you have available to advance - - whichever is less. The maximum number of points you can borrow in the Membership Rewards program is 15,000 pts.
    Q: Can I use the Points Advance feature for all rewards?
    A: The Points Advance feature can be used for merchandise and gift certificate rewards and can be used when transferring points to a frequent air or hotel program.

    You may not use the Points Advance feature in the following transactions: payment of the federal excise tax fee; a redemption for Cash; transactions which may be paid with a point redemption, including Pay with Points and Shop Amex transactions; and any redemption for a reward subject to the Hotel Properties, Cruises and Vacation Packages section of the Terms and Conditions.
    Q: Is there a limit on how many times I can use the Points Advance feature?
    A: There is no limit on the number of Points Advance transactions that you can do as long as you still have points available to advance.
    Q: Can I Balance Transfer to repay Points Advance?
    A: No, only earned, reinstated or purchased points can be used to satisfy your Points Advance.
    Q: What if I don’t have enough available Points Advance points to cover the reward I want?
    A: If you require points in addition to the points you are able to advance, you can also reinstate (if applicable) and/or purchase points during checkout. In order to do this, you will need to click on the appropriate link in the “Other ways to get additional points” section of the shopping cart - - this appears below the subtotal box. You will need to reinstate or purchase the points before you complete your Points Advance transaction.
    Q: What can I do if I don’t want to borrow points?
    A: If you don’t want to borrow points to redeem for the rewards in your cart you can reinstate (if applicable) and/or purchase points during checkout. You can also place the items in your Wishlist for redemption at a later date.
    Q: Who is eligible for Points Advance feature?
    A: In order to be eligible for the Points Advance feature, you must be a Cardmember for at least six months and your card account must be in good standing. Cardmembers with Corporate and/or Additional OPEN Cards that are not linked to any other card in their Membership Rewards account are not eligible for the Points Advance feature.
    Q: What happens if I cancel my account before I’ve earned back my Points Advance?
    A: If you cancel all Points Advance-eligible linked accounts, you will still be responsible for paying off the Points Advance balances. The unsatisfied amount of your Points Advance will be charged to a Points Advance-eligible card at the Purchase Points cost in effect on the date that you received the Points Advance.
    Q: How do I ensure that I earn enough points by my Points Advance due date to avoid a charge?
    A: Please remember that there is a delay between when you make eligible charges on your enrolled Card(s) and when you accrue points for those charges in your Membership Rewards account. Points which accrue in your account after your Points Advance maturity date will not apply towards satisfaction of your Points Advance balance even if the charges for which those points accrue were made prior to that date.
    Q: What happens to the points I borrowed on my Rewards Plus Gold Card?
    A: Nothing. Your existing borrowed points will continue to be subject to the Terms and Conditions of the Rewards Plus Gold Card. However, if you choose to borrow points again in the future, all borrowed points will be subject to the Terms and Conditions of the Points Advance feature.
    Q: Why don't I earn double points for everyday spend anymore?
    A: Instead of double points on everyday spend, we are now offering multiple bonus points offers that are tailored to satisfy different lifestyles. That way you can choose bonus points opportunities that are right for you, instead of being limited to one general offer. For example, you can earn double points at over 150 online brand name retailers when you shop online at the Bonus Points MallSM. Find the deal that you want and earn points faster on your own terms.
    Points Advance(sm) Patent Pending
    For additional information for the Membership Rewards® program please click here or call 1-800-545-5048
     
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