Home Contact Us Customer Service
Cards Travel & Services
American Express Home
 Puerto Rico & U.S. Virgin Islands   Latin America, Caribbean & Bermuda   Membership Rewards   American Express Selects 
  The American Express Card
  The Rewards Gold Card
  The Gold Card
  The Credit Card
  The Platinum Credit Card
  The TrueEarnings Card® from Costco
  American Express Costco Card
  Payment Flexibility
  Online Services
FREQUENTLY ASKED QUESTIONS ABOUT PAPERLESS
What are online statements?
How can I register for Paperless?
Can I see an example of an online statement before I register?
Can I register all my cards for Paperless?
Do I have to pay for this service?
If I switch to Paperless, when will I stop receiving paper statements?
Will my statement date change?
How will I know when my statement is ready to view online?
Who should I advise if I change my email address?
How can I pay my bill?
Can I download my online statement?
How long are my statements available to view online?
Can I get copies of previous statements?
I don't have Adobe® Reader®, how can I save a PDF version of my statement?
How can I cancel Paperless?


WHAT ARE ONLINE STATEMENTS?
Online statements are the Paperless statement service from American Express Online Services. View your statements online instead of receiving a paper statement through the mail. We will also send you a monthly email reminder when your new online statement is ready to view and download. You will have access to a PDF version of your statement which you can save, print or download.

back to top


HOW CAN I REGISTER FOR PAPERLESS?
First you must be registered for Online Services, the convenient and secure way to check and manage your account online at any time, day or night. Login or Register now for Online Services and then select the "Get Online-Only Statements" link found in the right-hand section of the web page. It's quick and simple to register for this service. All you need to do is select the American Express Card Account you wish to register, confirm that you have read and agreed with the Terms and Conditions, confirm your e-mail address and select your preferred statement delivery method.

back to top


CAN I SEE AN EXAMPLE OF AN ONLINE STATEMENT BEFORE I REGISTER?
Yes, simply click here to preview a sample PDF version of a statement online. Once you register for Online Statements, you will also be able to save and download a PDF version of your statement.

back to top


CAN I REGISTER ALL MY CARDS FOR PAPERLESS?
You can register any American Express Personal Charge or Credit Card Account for this service. Eligible Card Accounts must first be registered for Online Services. Login or Register now to add a Card Account.

back to top


DO I HAVE TO PAY FOR THIS SERVICE?
No, this service at no cost.

back to top


IF I SWITCH TO PAPERLESS, WHEN WILL I STOP RECEIVING PAPER STATEMENTS?
You should stop receiving paper statements within two billing cycles.

back to top


WILL MY STATEMENT DATE CHANGE?
No, your statement date will not change, but there will be no need to wait for your statement to arrive in the mail. We will send you a monthly e-mail reminder as soon as your statement is ready to view online.

back to top


HOW WILL I KNOW WHEN MY STATEMENT IS READY TO VIEW ONLINE?
We will send you a monthly e-mail reminder as soon as your statement is ready to view online.

back to top


WHO SHOULD I ADVISE IF I CHANGE MY EMAIL ADDRESS?
You may update your email address via the Account Services Update Personal Information screen when you are logged into Online Services.

Alternatively, please call the toll-free number on the back of your card and one of our Customer Service representatives will be happy to assist you.

back to top


HOW CAN I PAY MY BILL?
There are a number of ways in which you can pay your bill. When logged in to Online Services, we offer you the option to set up your account for direct debit, which is an automatic and hassle free payment of your Card Account. For other payment options please refer to the Methods of Payment section contained within our Customer Service pages.

back to top


CAN I DOWNLOAD MY ONLINE STATEMENT?
Yes, exclusively for Cardmembers who choose Paperless, we will provide the option to download your online statement into your choice of Quicken, MS Money, MS Excel or Lotus 123. Alternatively, you may choose to save a PDF version of your online statement to your computer..

back to top


HOW LONG ARE MY STATEMENTS AVAILABLE TO VIEW ONLINE?
Each of your monthly statements will remain online for six months from the date on which it is made available.

back to top


CAN I GET COPIES OF PREVIOUS STATEMENTS?
Your current statement is available to view online, plus statements for up to the previous six months. Paper copies for earlier statements can be requested by calling the Customer Service telephone number printed on the back of your card. Please note that a charge may apply for additional paper copy statements.

back to top


I DON'T HAVE ADOBE® READER®, HOW CAN I SAVE A PDF VERSION OF MY STATEMENT?
To install free Adobe® Reader® software simply click here.

back to top


HOW CAN I CANCEL PAPERLESS?
Should you wish to cancel your registration for this service, simply update your preferences online to paper statements by clicking here.

back to top


View Web Site Rules and Regulations, Trademarks,Privacy Statement, Charge and Credit Card Agreements and Fraud Protection Center.Copyright 2001 - 2010 American Express Company. All rights Reserved. Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.