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To request Additional Cards call toll free 1-800-555-4313. |
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Fraud Protection Guarantee |
Shop with Confidence - You aren't responsible for any fraudulent charges to your American Express Platinum Credit Card. So shop with confidence-online or off. No fine print, no deductible. Learn More
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Purchase Protection Plan1 |
Insurance for your newest purchases - The Purchase Protection Plan will repair or replace the item, or reimburse the amount you charged to the Card for covered items, up to $1,000 per Occurrence, if they are stolen or accidentally damaged up to 90 days from the date of purchase. For more information, call 1-800-322-1277 or visit us online, where you can also check the status of your claim. Learn More. |
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Buyer's Assurance Plan2 |
Extend Warranties up to One Additional Year - The Buyer's Assurance Plan extends the terms of the original manufacturer's warranty on covered products, up to one additional year on warranties of five years or less that are eligible in the U.S., when the entire amount has been charged to your Card. Call 1-800-225-3750 for more information or visit us online, where you can also check the status of your claim. Learn More. |
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Car Rental Loss and Damage Insurance3 |
Built in Protection - You're covered against theft of or damage to your eligible rental vehicle when you use your Card to reserve and pay for it and decline the collision damage waiver (CDW) or similar option offered by the Commercial Car Rental Company. Call 1-800-338-1670 for more information and eligibility. Learn More
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Travel Accident Insurance4 |
Built in Coverage - Travel Accident Insurance provides coverage for American Express Platinum Credit Card members in case of accidental death and dismemberment insurance while traveling on a Common Carrier Conveyance (plane, train, ship, helicopter, or bus) when the entire fare has been charged to the Card. For details of coverage levels, please call 1-800-327-2177. |
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Emergency Check Cashing Privileges5 |
Locations Around the World - What do you do if you need to cash a check but there aren't any branches of your bank around? With Emergency Check Cashing Privileges, you can cash a check and get up to $1,000 per Card. Just visit one of the 2,200 American Express Travel Services locations worldwide. |
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Emergency Check In |
Reliability when you need it - Emergency Check-In enables you to check into a hotel and charge your stay with the Card, even if your Card has been lost or stolen. |
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American Express® Travelers Cheques |
We can help in an Emergency - Behind every Cheque is someone who can help in a travel emergency, 24/7, so you can get back to your vacation fast. We'll replace lost or stolen Travelers Cheques, and if you lose your passport or credit card(s), we'll help you replace them 24/7, when you carry American Express Travelers Cheques. Cheques for Two® and Foreign Currency Travelers Cheques are also available.
Terms & Conditions. Purchase American Express Travelers Cheques at participating American Express Travel Services locations near you.5 Or,
call 1-800-221-7282 to have them delivered directly to your home or office via first-class mail. Next-day or Saturday delivery is also available for an additional fee. Find a Location.
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Customer Service
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Customer Service |
Support when you need it - As a Card member, enjoy outstanding service that's there when you need it. For more details, please call 1-800-555-4313. If you are traveling outside the U.S., please call collect 1-336-393-1111. |
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Manage your Card account online |
Tools at your fingertips - Pay your bill or view up-to-date billing information including transactions, charges, and payments, and check your Membership Rewards account - all online, anytime, from anywhere, day or night. Learn More. |
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Emergency Card Replacement |
Offices and Professionals Around the World - If you lose your Card, we can usually get a new one to you in 24 hours. Call 1-800-964-8542 or visit one of over 2,200 Travel Services locations worldwide to request a new one.5
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Fraud Protection Guarantee |
Shop with Confidence - You aren't responsible for any fraudulent charges made by non authorized people to your American Express Platinum Credit Card. So shop with confidence-online or off. No fine print, no deductible. Learn More
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American Express Travel Website |
Planning Made Easy - Whether you're looking for a last-minute getaway or a special package for your dream vacation, you'll find fantastic deals to almost anywhere you can imagine. At the American Express Travel website, you have access to:
Worldwide destinations
Low web fares
Travel planning resources
One of the world's most powerful booking engines
You can use points you have already earned toward all or just part of the cost of your flights, Lowest Rates Guaranteed hotels, and cruises. For more details, please call 1-866-AXP-2816, or visit us online
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Travel Agents on Call and in Person |
Professional Travel Assistance - Plan a trip with your local American Express Travel Services location and receive exclusive Card member benefits in various destinations throughout the world. With over 2,200 locations in 140 countries, we have you covered whenever you need a hand, from providing emergency cash to exchanging foreign currencies. For the nearest American Express Travel Services location, call 1-866-AXP-2816. |
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Global Assist® Hotline6 |
We're here when you need us - The Global Assist Hotline is a valuable resource whenever you travel - from the planning stages to your safe return. Turn to us for information on visas, weather, necessary inoculations, and more. And once you're 100 miles or more away from home, we can offer help during challenging circumstances by:
Directing you to English-speaking medical and legal professionals
Assuring your hotel reservations even if you arrive late
Guaranteeing hotel check-in even if you've lost your wallet
We can help you with emergency cash access, lost luggage, and more. For assistance, you can visit one of our more than 2,200 American Express Travel Services locations worldwide, call 1-800-327-2177, or visit us online. Learn More
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Express Cash7 |
Access to 600,000 ATMs Worldwide - Get cash when and where you need it, 24 hours a day, 7 days a week, from over 600,000 ATMs around the world. |
1 Purchase Protection Plan is underwritten by AMEX Assurance Company, Administrative Office, Green Bay, WI. Coverage is determined by the terms, conditions, and exclusions of Policy AX0951 and is subject to change with notice. This document does not supplement or replace the Policy.
2 Buyer's Assurance Plan is underwritten by AMEX Assurance Company, Administrative Office, Green Bay, WI. Coverage is determined by the terms, conditions, and exclusions of Policy AX0953 and is subject to change with notice. This document does not supplement or replace the Policy.
3 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Green Bay, WI. Coverage is determined by the terms, conditions, and exclusions of Policy AX0925 and is subject to change with notice. This document does not supplement or replace the Policy.
4 Travel Accident Insurance is underwritten by AMEX Assurance Company, Administrative Office, De Pere, WI. Coverage is determined by the terms, conditions, and exclusions of Policy AX0948 and is subject to change with notice. This document does not supplement or replace the Policy.
5 Comprises Travel and Foreign Exchange locations of American Express. Not all services are available at all locations, and are subject to local laws and cash availability.
6 While the many Global Assist Hotline coordination and assistance services are free benefits from American Express, Cardmembers are responsible for the costs charged by third-party service providers.
7 Enrollment in Express Cash required. Funds are drawn against the cash advance limit on your Account. You can obtain $2500 in cash and/or American Express® Travelers Cheques in any seven-day period. Transaction fees are 3% for each transaction, with a minimum of $5.00 and no maximum. The customary fee of 1% to 3% is charged for Travelers Cheque transactions. The ATM owner may charge additional fees for each transaction.
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