General Card Questions
Q. Can I use the Card to obtain cash?
A. Yes, you can enrol for Express Cash and use the Card at over 550,000 ATMs worldwide. A guide to the Express Cash service is sent when you get your Card. Express Cash transactions are billed direct to your Card account and you are able to take out any amount up to the limits detailed in the table below. Also, Travel Service Locations can provide an Emergency Cheque Cashing facility if you have a personal cheque and your American Express Card. For full details, please contact your nearest Travel Service Location.
| Card Type |
Express Cash* |
Emergency Cheque Cashing** |
| Green |
US$/€1,000, or local currency equivalent in any 7 day period |
US$/€1,000 every 21 days |
| Gold |
US$/€1,000, or local currency equivalent in any 7 day period |
US$/2,000 every 21 days |
| Platinum |
US$/€2,000, or local currency equivalent in any 7 day period |
US$/€5,000 every 21 days |
| Green Business Card |
US$/€1,000, or local currency equivalent in any 7 day period |
US$/€1,000 every 21 days |
| Gold Business Card |
US$/€1,000, or local currency equivalent in any 7 day period |
US$/2,000 every 21 days |
* A fee of US$/€4 or 4% of the amount of any cash withdrawal (whichever is greater).
** Subject to cash availability, country limits and local currency regulations.
Q. What is the difference between a Charge Card and a Credit Card?
A. Charge Cards have no pre-set spending limit and no interest charges but they must be settled in full and on time each month. Credit Cards have spending limits and only a minimum payment is needed to settle the monthly account. However, interest is applied to balances not cleared in full.
Q. What are the advantages of a Charge Card compared to a Debit Card?
A. Purchases made with a Charge Card will be debited once a month from your bank account when payment to American Express is made, giving Cardmembers a period of interest-free credit. Purchases made with a Debit Card will be debited from your bank account immediately for each separate transaction. Charge Cards help you manage and maximise your cash flow.
Q. Do you provide multi-lingual servicing?
A. Yes. Just call +44 (0) 870 607 8811 or +44 (0) 1273 576 532 and request to speak to a Customer Service Representative, stating the language you need.
Q. If I need a statement copy what do I do?
A. Please call Customer Services and request a copy statement for the month you require. We can re-generate statements and send or fax them to you. This costs US$/€10 and takes five days to produce.
Q. If I dispute a charge what do I do?
A. You must call Customer Services immediately upon receiving your statement and discuss this with a representative. They will be able to provide you with more details of this charge. If this does not clarify the matter we will investigate this and provide copies of the charge. American Express is only able to do this if we are informed immediately of the situation. We cannot do this after any lapse of time.
Q. Do you have a special annual fee arrangement for Cardmembers who have both the Dollar Charge Card and the Euro Charge Card?
A. Yes, you can take advantage of half the normal Card fee on the companion Card that you apply for unless the Card you apply for is a higher fee product.
Q. As a Cardmember how do I stop American Express Services Europe Limited sending me marketing material?
A. Please call Customer Services and request that no marketing mail is sent to you. Complete and return the Mail and Phone Options Request Form sent to you when Cards are issued or replaced.
Please note: 40 days are required for your request to become effective. We reserve the right to contact you by mail or telephone in connection with the operation of your Card account. Discreet offers will continue to be included with your monthly statement.
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