American Express

Resolving Complaints

Service is important to American Express and if you have a complaint about our services or products, we would like to know about it. Once we know, we will investigate your complaint and do all we can to promptly resolve the matter. If you have a statement enquiry, such as a charge you don't recognise, phone 0800 656 660.

Write to us at:

Customer Relations Manager
American Express (NZ) Inc
PO Box 4005

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Note: Some complaints may take a little longer to resolve, such as matters that require us to deal with a merchant or other third party. In these cases, we will let you know timeframes involved.

We expect that our Customer Relations team will be able to respond to your concerns. However, if you feel that this issue has not been resolved to your satisfaction you may refer a complaint to Financial Services Complaints Limited ('FSCL') of which American Express is a member.
Contact Financial Services Complaints Limited at:
Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Tel: 0800 347257
Web site:

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FSCL will usually ask you to contact American Express first to try and resolve your complaint. If your complaint remains unresolved they may then consider your claim.