The Personal Card
More great benefits
Personalised Service
From a general question to a statement query - whatever your needs you can expect a prompt response from American Express. We're at your service from 8am to 6pm, Monday to Friday. Just call our Telephone Service Centre toll free on 0800 656 660.
International Assistance
Almost anywhere you're travelling, you'll find American Express nearby. More than 1,700 English-speaking Travel Service and Representative Offices* in the major cities of the world provide convenient access for assistance with:
- Free emergency Card replacement - usually within the next business day
- Airline confirmations
- Flight rescheduling
- Car rentals
- Hotel reservations
- Mail collection - please note that faxes, parcels and registered mail cannot be accepted
For a full listing by country, visit our directory of Travel Service and Representative Offices.
* Comprised of Travel Service locations of American Express Travel Related Services Company Inc., its affiliates and representatives worldwide.
Automatic Travel Accident Insurance
Use the Card to purchase travel tickets on any public carrier and you will receive up to NZ$175,000 Travel Accident Insurance cover*. This means you're covered for loss of life or limb when travelling on a regularly scheduled plane, train, bus or ship.
* Underwritten by ACE Insurance Limited. Cover subject to policy terms and conditions.
Certificate of Insurance Green
(PDF: 95 KB / 1 page)
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Global Assist™ in a crisis
If you should run into any legal or medical trouble while travelling, one call to our free Global Assist™ service can put you in touch with an English-speaking doctor or lawyer.
Call (09) 359 1696 for expert advice. If you are calling from overseas, you can call collect and transfer the charges through the operator.
The service is available 24 hours a day virtually anywhere in the world.* Visit our International Service Centres for more information.
* You must be more than 200 kilometres away from home for no longer than 90 days.