Your Platinum Card membership provides you with a wealth of services to support your demanding lifestyle, 24 hours a day, 7 days a week. Platinum Service means that we take care of the details, while you take care of business or simply focus on enjoying the fruits of your success.

Platinum Travel Service
0800 377 421 (option 1)
Monday - Friday 8am - 7pm, Saturday 9am - 1pm (after hours service available 24 hours 7 days a week)
Just one call connects you to our team of professional travel consultants, who are dedicated to providing you with the best possible experience when travelling. They will ensure that all your arrangements are confirmed, including flights, hotels, car rental, cruises and more.

Platinum Concierge
0800 377 421 (option 2)
Monday - Friday 9am - 5.30pm (after hours service available 24 hours 7 days a week)
Platinum Concierge is available to provide you with the highest level of personal assistance - in any way possible. Whether it is organising a bouquet, arranging restaurant reservations or securing tickets to an event, you can rely on Platinum Concierge.

Platinum Emergency Service
0800 377 421 (option 3)
24 hours a day, 7 days a week
Though it may be far from your mind, it is still reassuring to know your Platinum Card will look after you in the event of an emergency. Overseas, we can put you in touch with reputable, English-speaking local medical or legal professionals. And in New Zealand, our Emergency Roadside and Homeside Assistance services are on hand with practical help if your car breaks down or there is a domestic emergency.

Platinum Card Service
0800 377 421 (option 4)
24 hours a day, 7 days a week
Our team is at your service, helping you to get the most from your Platinum Card membership. Whether it is general information, American Express® Membership Rewards® redemptions or additional Supplementary Cards, we are here to help. You can even contact us if you wish to use your Card with a merchant who does not currently accept American Express. We will contact them to become an American Express merchant.

Platinum Insurance Service
0800 377 421 (option 5)
Monday - Friday 10.30am - 7.00pm
We are here to help with all your insurance-related enquiries, such as travel insurance, extended warranty and purchase protection.