Need us?

Here’s how to reach us.

When you call us please have your American Express Merchant number on hand. To protect your details we will ask you some security questions, to ensure we are speaking to an authorised person for the merchant account number provided.


Merchant Customer Service:                  0800 800 855
                                                                       Monday to Friday, 9.00am to 6:00pm
 
Card Authorisations & Fraud:                  0800 800 855
                                                                       24 hours, 7 days a week 
 
Terminal Troubleshoot:                            0800 800 855
                                                                       24 hours, 7 days a week 
 
Branch Additions/New Business:           0800 800 855
                                                                       Monday to Friday, 9:00am to 6:00pm

Travellers Cheque Authorisations:       0508 555 358
                                                                       24 hours, 7 days a week 

Written correspondence
American Express International (NZ) Inc.
Merchant Services
PO Box 2909
Shortland Street4
Auckland 1040

American Express
PO Box 2909
Shortland St
Auckland
1140