Card fraud is a serious issue concerning your business, and one that we take very seriously. Should your business start accepting American Express Cards, you’ll be reassured to know that we routinely contact a Cardmember if we spot any unusual activity on their account. However, there are steps we advise you to take, to help us prevent a fraudulent transaction even getting that far.
You do your bit.
Make sure you and your staff are familiar with our security procedures from day-one. If you offer e-commerce to your customers, please ensure your website registration and checkout areas are secure and encrypted. Only dispatch goods to the address that the Cardmember's Card is registered at and always obtain signed proof of delivery. If in doubt, you can always call us.
We’ll do our bit.
We are currently in the process of rolling out Chip & PIN in the market. When activated, this will offer you an almost impenetrable line of defence against the opportunist fraudster. Provided you follow a few simple security procedures, we will not hold you responsible for Chip & PIN transactions made with lost, stolen or counterfeit Cards
Together, we’ll beat fraud.
At the end of the day, if you have a feeling something isn’t right, you can always check it with us and a quick call to Authorisations is all it takes. Available 24 hours a day, we’ll help you make the decision about whether to proceed with a transaction, or not.