When you’re a Platinum Card member, you'll have access to a team of service professionals. They will do everything they can to ensure you get what you need, around the clock. There’s almost no limitation to what they will do to make your life easier.
Platinum Travel Service
Whether you're travelling interstate for business or planning a six-week safari, we can help you arrange your trip from beginning to end. You'll receive expert advice on local and international attractions. We'll also ensure all your flights, hotel rooms and car rentals are booked and confirmed.
Platinum Travel Service also gives you access to many premium benefits so you can really travel in style. Take advantage of this service and you’ll have more time to daydream about your new destination.
You can contact Platinum Travel Service 24 hours a day, seven days a week on
0800 377 421 (Option 1).
Say you have a special evening in mind but you haven't had time to plan anything. We'll make sure a restaurant is booked and a timely bouquet of roses is delivered.
With the Platinum Card in your wallet, you'll have a wealth of resources at your disposal. Our Concierge Service is ready to assist you in any way possible.
You can contact our Platinum Concierge anytime of the day on 0800 377 421 (option 2).
Platinum Card Service
If you need emergency assistance, wish to redeem your Membership Rewards points or you simply have a question about your account, then phone us. We have a member of our team ready to help you out.
Contact us 24/7 on 0800 377 421 (option 4).
Platinum Insurance Service2
Planning your next trip and want to sort out travel insurance? Or have you just bought a new plasma TV and want to extend the warranty. We can help you with any travel or purchase related issue. Simply call us on 0800 377 421 (option 5).
Platinum Emergency Service
Whether you're two blocks from home or on the other side of the world, you can rest easy knowing that we're here to help in the event of any emergency.
Platinum Card members have access to reputable English-speaking media and legal resources when overseas. On top of this, our Card members have Emergency Roadside and Homeside Assistance services on hand, should they require help anywhere in New Zealand.
Call us anytime on 0800 377 421 (Option 3).
Once your Platinum Card is up and running, you'll have access to a number of travel resources to assist you with whatever your need.
Simply call Platinum Travel on 0800 377 421 (option 1) or alternatively, book your travel online when you pay for your entire holiday with Membership Rewards points, or use a combination of 'Points+Pay'3.
Airline Privileges Program
Platinum Card membership offers you exceptional value and substantial savings when travelling thanks to the valued partnerships we have with some of the world's leading airlines.
You can receive up to 38% off your airfares compared to the standard prices available to non Platinum Travel members. It doesn't matter if you're flying First Class or Economy.
Our current airline partners include:
- Lan Airlines
- Malaysia Airlines
Airport lounge access
When it comes to waiting for a flight, it's common knowledge that airports are not the world's most comfortable places. That's why when you're a Platinum Card member, you’ll enjoy complimentary access to the airline lounges of:
- American Airlines Admirals Club® lounges
- Continental Airlines Presidents Clubs®*
- Delta Sky Club™
- US Airways® Club
These lounges are available for you and your immediate family, or up to two travelling companions.
*Complimentary access to Continental Airlines Presidents Club lounges will discontinue effective 1 October 2011.
Car Hire Privileges
With a Platinum Card, you can expect preferential treatment when hiring a car.
We give Card members complimentary membership to Hertz #1 Club Gold and Avis Preferred Service. You'll receive benefits like reductions in the standard rate and complimentary car upgrades.
Fine Hotels and Resorts
Thanks to our partnership with over 650 of the world's finest hotels, your Platinum Card will give you access to some of the most exquisite rooms for some of the best available rates. On top of this, you'll also receive up to USD450 of benefits that include:
- A room upgrade upon arrival (when available)
- Daily breakfast for two
- Late check-out of 4pm
- A unique property amenity ranging from a complimentary fine-dining experience to a rejuvenating spa treatment
In addition, you can enjoy special offers and complimentary nights with the finest hotels at:
- Small Luxury Hotels
- Jumeirah Hotels and Resorts.
Ask us for more options when planning your weekend breaks, resort holidays or international tours and let your Platinum Card ensure you get the best.
When you're a Platinum Card member, you'll have access to some luxurious entitlements to help enrich your life. Here is just a sample.
Platinum Events/ By Invitation Only
It's always exciting to be considered as a VIP and when you're a Platinum Card member, you'll be treated like one. You'll receive exclusive access to truly unique social events such as:
- A private whiskey master class where Card members are expertly guided through rare and renown whiskies from across the regions of Scotland.
- VIP shopping evenings with retailers such as Louis Vuitton and Tiffany & Co.
- A Cocktail function at the American Express Queenstown Winter Festival.
- Pre-show drinks at the Montana World of Wearable Art™.
You'll also get access to other fashion shows, theatrical events, drive days and dining events.
Thanks to Platinum Card membership you'll the chance taste some of the best dishes at some of the country's trendiest restaurants.
Simply call Platinum Concierge and we'll try to secure you a table at some of the top eateries in New Zealand and hundreds of other restaurants around the world.
For international restaurant reservations call before 10am (local time) and we will secure a table for up to four people, provided it has not been booked by another Platinum Card member.
No more camping out for days in hope of getting tickets to some your favourite acts. Let us recommend and secure you tickets to all the shows, concerts and sporting events. When you're a Platinum Card member, we do the running for you.
American Express Selects™
Travel, shopping, dining and entertainment are all available to you at exceptional value thanks to American Express Selects4. Browse online or look out for the counter display at retailers and businesses to find out about all the bargains available to you from both home and abroad.
American Express Wine Cellar Membership
A vintage drop is a good way to compliment a nice meal or enjoy on a summer afternoon. Thanks to Platinum membership, you'll get plenty of opportunities to sample wines personally recommended by New Zealand's renowned wine writer Bob Campbell.
Your complimentary membership lets you choose from a range of premium wines and have them delivered to your doorstep.
We understand that there are some unfortunate events that be cannot be avoided. Put your mind at ease knowing you're covered both home and abroad.
Overseas and domestic travel insurance2
Need assistance while on your trip? We'll cover you, provided you've used your Platinum Card to purchase your ticket and your trip begins and ends in New Zealand.
When it comes to making big electronic purchases, it always nice to know that it won't stop working the moment the standard warranty expires. Buyers Advantage enables you to extend the standard warranty on most electrical products purchased on your Platinum Card in New Zealand by up to 12 months.
Ever bought something that breaks the moment it's taken out of the box? Then we can help. Our Purchase Protection will cover selected items that are purchased within 90 days with a Platinum Card, if they are damaged or stolen.
Emergency Roadside Assistance
There's nothing worse than breaking down on the highway and watching the cars rush past you. That's where we come in. Should you need assistance anywhere more than 51kms from your home in
New Zealand, we will arrange and pay for your car to be towed to the nearest garage for on the spot repairs of up to $150. A transport allowance will be provided (in certain instances) if repairs take longer than 48 hours.
You're always going to come across some predicaments around the house. It doesn't matter if you're locked out or the sink is leaking, Platinum membership will ensure that a network of independent operators will help you out with any domestic emergency.
You can call Platinum Insurance Service anytime of the day on 0800 377 421.
Online Fraud Protection Guarantee
Feel at ease when you enter your details online with our Online Fraud Protection Guarantee. This means you won't be held responsible for any unauthorised charges made online, provided you notify us immediately and have complied with the Platinum Card terms and conditions.
For more information and full terms and conditions on you protection benefits, simply click here.
Resources to keep your life moving
Your Platinum Card membership entitles you to a portfolio of Cards, available at no extra cost. This includes an additional Platinum Card to assist you in separating your personal and professional expenses. You can also extend the benefits of membership to those closest to you with four complimentary Supplementary Platinum Cards.
Your Card membership also comes with the tools, resources and assistance you need to make your life easier.
- Foreign Exchange International Payments5: Discover how you can transfer your funds quickly and securely into 100 different currencies around the world.
- Platinum Portfolio: Maximise the benefits of Platinum membership for you and your loved ones.
- Online Services: Enjoy quick and easy access to your account.
- Year-End Summary: Reconcile your expenses with ease with an annual record of all your charges.
Visit our resource page for more information.