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Express Access

Enhanced Voice Response Service
  Your faster, more efficient service from American Express.

We know that time is one of your most precious commodities. That's why we've enhanced our voice response service for your convenience.

This enhanced 24-hour, all year round Express Access service allows you to:
  • Report lost or stolen cards;
  • Apply and check for status of card application;
  • Access up-to-the-minute information on your Account balances, Membership Rewards points enquiries, redemptions or transfers, and information on American Express products and services, from any touch-tone telephone
Of course, this fast and convenient service is user-friendly and completely secure and confidential.
Here's how easy and secure it is
When you call, you will be greeted with a range of self-select enquiry options. Each option will be accompanied by a number that can be activated with the touch of telephone keypad. The Express Access service will guide you to the information you require.

When you make your first account related inquiry, you will be prompted to enter your card number, and then prompted to verify your identity by correctly answering random ID questions. Upon verification you will be prompted to set up your own four-digit personal access code. This personlized security code is required each time you request information relating to your Card account.

The following services are available through Express Access.
  • Obtain account balances
  • Obtain your Membership Rewards point, Transfer & Redemptions
  • Hear a list of the charges & credits on your most recent statement (dates and amounts only)
  • Hear a list of your unbilled transactions (dates and amounts only)
  • Request information about products and services
  • Apply and check for status of Card application
Telephone Numbers
Personal Green 1800 732 2244
Personal Gold 1800 733 0833
Small Business Card 1800 392 1168
Green/Gold Corporate/Corporate Purchasing Card 1800 732 2566
Charter 1800 392 1188
Blue Credit Card 1800 296 0220
Gold Credit Card 1800 295 0500
Platinum Credit Card 1800 396 6000
KrisFlyer Classic Credit Card 1800 392 2020
KrisFlyer Gold Credit Card 1800 392 2000
PPS Club Platinum Credit Card 1800 396 6888
CPA - Australia/ CPA-Australia/ 8apples 1800 295 0500
Platinum Card 1800 392 1177
Membership Rewards 1800 299 1997

If you are calling from overseas, omit the preceding numbers '1800' and dial (65) followed by '6' in front of the telephone number.
Customer Service Hours

American Express is committed to providing you with competitive and efficient services. Our Customer Service Representatives are ready to take your call 24 hours a day, 7 days a week.

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Copyright © 2017 American Express Company. Users of this site agree to be bound by American Express Web Site Rules and Regulations. American Express International, Inc.(UEN S68FC1878J), Incorporated with limited liability in the state of Delaware, USA with a place of business at 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983.