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Marketing an make or break
your business. Budgets are the lifeblood of any
business, big or small. As a matter of fact, the
relevance and importance of an enterprise's
budget is perhaps, only second to the business
plan itself. In terms of a guideline, budgets
can keep your business on course, and steer it
much more efficiently along the path to
profitability.
This is true for all
aspects of the business, but it is certainly
true for marketing. The wise entrepreneur
invests time and care in setting his marketing
budget, because it is in this area that he can
easily lose sight of the big picture. In short,
it is hard to put a price on creative strategy,
and marketing is precisely about that. After
all, marketing is a matter of determining
demand, matching a product or service with
customer needs, and promoting those attributes
in the marketplace to produce sales. How does a
businessman put a dollar value on that, when,
clearly it goes beyond calculating costs and
estimating revenues?
Entrepreneurs know that
marketing is not one single initiative; rather
it's an on-going process. A specific marketing
plan outlining concrete goals is indispensable
to a well-managed business; without it,
financial budgets and profit plans are
incomplete. Specific marketing problems are
unique to each individual business, but common
problems facing small businesses are a shortage
of funds for adequate advertising and promotion
and a lack of time for developing creative
marketing strategies. The greatest difficulty,
however, may be developing a creative and
tightly focused overall marketing strategy that
is adapted to the particular demands of the
individual business.
But the costs of marketing
are difficult to quantify. In fact, many
businessmen, particularly those starting out,
are tempted to forego a marketing budget and
"make it up a long the way". Jonathan
Tan, 33, who owns his own Internet cafe, owns up
to this mistake. He skipped developing a
marketing budget, mainly because he was so much
more concerned with the operations and logistics
of his fledgling business. "I knew,
roughly, how much money I had after all the
start-up costs were deducted. But since I wasn't
sure exactly what kind of marketing strategy to
take, I did not really consider a serious
marketing budget." Although Tan's business
is up and running, he admits he lost much in
terms of time and money because he didn't have a
proper marketing plan, let alone a budget.
"Since I had nothing to go on, my strategy
was, let's see how the first six months go, and
then we'll take it from there."
While it is true that
initial budgets are difficult to prepare without
a previous record or guide, it is imperative
that adequate money be set aside for marketing.
Since there are large
variations in both needs and costs, there are no
simple rules for determining what your marketing
budget should be. A popular practice is
allocating a small percentage of gross sales for
the most recent year, roughly in the amount of
two to three per cent.
But the circumstances of a
new business sometimes demand as much as 10
percent of your expected gross sales. Another
method used by small business owners is to
analyse and estimate the competition's budget
and either match or exceed it. A little more
complex is to set objectives and develop tasks
to accomplish them, giving each task a cost
estimate. The sum total of the costs is your
rough budget.
Some businesses take a look
at their competitors in the market and try to
determine what they are spending, and either try
to match or exceed it. Entrepreneurs agree,
however, that the information can be hard to
come by. Says one businessman who sells youth
oriented collectible products, "People
don't give that information away for free. It's
very confidential."
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First Time Around |
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Perhaps the easiest budget
method, and certainly the one most commonly
used, particularly by small business, is
"percentage of sales". Calculate your
projected sales and set aside a percentage of
the total figure for marketing expenses. An
industry rule of thumb is that three percent of
sales represents a good average figure for
advertising and promotional costs alone. Higher
percentage allowances generally produce greater
results if the funds are wisely used.
Don't forget that the
budget must also cover general administrative
expenses, travel, supplies, postage, resource
development training, sales force expenses,
marketing research, subscriptions, and
professional memberships, if these are
applicable. Although the budget must be flexible
enough to allow for miscellaneous expenditures,
it is necessary to live as closely as possible
within the confines of the predetermined amount.
Remember that a marketing
budget may be prepared monthly or quarterly,
depending on the individual business. Begin by
planning a monthly budget. After a certain
period, one year for example, it may become
clear that a quarterly budget is more
appropriate, for you so you will need to revise
accordingly.
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Year End Revision |
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Veteran businessmen
agree that a marketing budget is only effective
when implemented around annual business and
development objectives. The figure may be
increased or decreased each year depending on
sales and changing needs. Moreover, developing a
subsequent marketing plan is a far simpler
process when you have your initial plan
available as a gauge.
Good marketing requires
research, commitment, and the ability to be
flexible as the market changes. The written plan
must be a constant business tool, not
constructed then shelved until the next year.
Use marketing to make things happen for your
business, and bear in mind the marketing budget
is useful to keep everyone on track over the
course of the year.
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Your Marketing Mix
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Typical marketing
expense categories are marketing communications,
market research, promotions, advertising, events
and public relations. You may decide that not
all of these are applicable or relevant to your
business. Many small to medium sized businesses
do conduct market research only to determine
target market, not as an ongoing marketing
initiative. But note that in these days, market
research on the consumer and his behavior is
very useful, and can serve as solid information
that is at the heart of strategic business
decisions. The difficulty is that market
research can be expensive. But more often than
not, information from market research can have
an intangible value that exceeds the cost of
acquiring the data.
Generally, marketing
budgets fall into a number of categories,
depending on your business. For example, Rajesh
Hardwani of PN Agencies (a supplier of
ingredients to food manufacturers), says that he
uses 15% of projected income on marketing.
"Of this, 75% is spent on above-the-line
marketing communications, including ads in trade
and industrial magazines. The remaining 25% goes
into below-the-line activities like data base
management systems, direct mail, news-letters,
email communications, developing marketing
collateral and public relations activities, such
as developing media campaigns, issuing press
releases and media kits," he said.
An account servicing
representative of a reputable ad agency
recommended that a small business should
allocate 65-85% of the entire marketing budget
to advertising. However, many businessmen
starting out have been known to cut corners in
marketing-doing a lot of the marketing
communications work "in-house." This
can also pay off in the long run.
Advertising in one form or
another, however you choose to do it, can be
critical to the success of your business. Hardly
any business, particularly a retail operation,
can stay alive without it. Companies that don't
advertise may have their sales and profits
swallowed up by other companies that do
advertise regularly. On the other hand, it is
critical to choose the right type of advertising
fit for your business. Finding the right medium
or kind of communications isn't always easy.
Should you use TV, radio, print or a combination
to make the best use of your advertising
dollars? This has to be considered, and the
costs calculated on that basis.
Promotions are the tactics
you plan to use to fulfill your marketing
objectives. To the new or inexperienced
marketer, the promotion plan might be mistaken
as the entire marketing plan because it outlines
where the majority of the marketing budget will
be spent. It is, however, just one component of
the marketing plan-there are additional strategy
and planning components described in a marketing
plan. Events also represent promotions for your
business-for example the sponsorship of a
seminar or conference.
While in-depth public
relations as a marketing initiative is not
always relevant to smaller businesses, the
occasional media campaign can sometimes help you
achieve your goals. And obtain positive coverage
or exposure of your product or service. Even one
spot-on media campaign, particularly at the
stage of the launch, can catapult your business
by enhancing your image and simultaneously
attracting prospective customers.
Budgets are basic to
business. But a successful marketing plan
doesn't have to cost a fortune. Great businesses
have been built without primetime placement, a
celebrity sponsor or state-of-the-art
promotions. Often, it's the personal touch that
makes a difference. Smart resourceful marketing
can lead to success, and it doesn't have to
break your business' bank.
"This article was
contributed by Christopher Lai, Director-Head of
Business Development, Small Business Services,
CSG, American Express International
Inc."
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