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FAQs

1. What are the Fees and Costs?
There is no enrollment fee or monthly service fee with American Express FX International Payments. You can simply just log into your account and start transacting.
Credit Card Payment Fee:
If you are paying for the transfer using a Visa or Mastercard credit card, American Express FX International Payments charges an administration fee of 1.2%; additionally your credit card company may charge you a cash handling fee. Please refer to your card Terms and Conditions or contact your credit card issuer for more details. Using a debit card costs you nothing.
Bank Transfer Payment:
If you are paying by electronic transfer, this service from your bank is usually free, unless you need guaranteed same-day delivery; normally your bank charges a fee for same-day transfers (CHAPS).
2. How can I pay for my foreign exchange transaction?
American Express FX International Payments accepts a wide range of debit, charge and credit cards registered in the UK to UK residents. You can also make payments via electronic transfer (i.e. BACS and CHAPS). How you pay for the transaction depends on the amount. You can pay with your Visa, Mastercard Credit, Charge or Debit card on-line up to a maximum amount of £10,000 (please be aware that Visa and Mastercard Credit card payments incur a processing fee of 1.2% and all Credit and Charge cards could be subject to cash advance fee from the issuing bank). For every transaction over £10,000, you can transfer your payment to American Express FX International Payments account via bank transfer. If your chosen settlement method is bank transfer, you can send funds via BACS or CHAPS to: American Express Services Europe Limited Sort Code: 60-92-42 Acc number: 25426708 JPMORGAN CHASE BANK Branch LONDON WALL
3. When is my transaction released?
Your transaction will be released on receipt of cleared funds and payment instructions from you (valid Payee Bank Account details).
4. What products are available from American Express FX International Payments?
You can buy the following FX products from American Express FX International Payments:
Spot transactions: (buy and pay now) - can be placed on-line to a maximum of £20,000. For every transaction over £20,000, you can call our Customer Services on 0800 085 3456 or +44 1273 576 880 if you are calling from outside the UK.
Forward transactions: (set amount of a foreign currency at a fixed price for a future payment obligation). To set up a Forward Contract payment please call our Customer Services on 0800 085 3456 or +44 1273 576 880 if you are calling from outside the UK.
Regular Payment: (set amount of a foreign currency for a series of regular payment obligations). To set up a Regular Payment schedule please call our Customer Services on 0800 085 3456 or +44 1273 576 880 if you are calling from outside the UK.
5. Are there any additional Bank Charges?
American Express FX International Payments fees are transparent and are visible when processing a transaction. However, our transaction summary does not include the cost of transferring the funds to American Express FX International Payments (CHAPS) and any charges applied by the beneficiary bank outside American Express FX International Payments control during the processing of your payment. These beneficiary bank charges are sometimes deducted from the funds received, vary and depends on the banking conventions and agreements they have with their customers and are out of American Express FX International Payments control.
6. Why has the rate changed when I was making my payment?
As we use live rate feeds to give you the best exchange rate possible when using FX International Payments, you quote has a time limit clearly displayed in the timer on the page. You may receive a new rate during the transaction if the original quote has expired and we had to quote you a new price based on market movement.
7. Can I fix an exchange rate for future payments?
Yes you can, please call our Customer Services team on 0800 085 3456 (or +44 1273 576 880 if you are calling from outside the UK) to find out more about our payment schedule and forward contract offers.
8. Are there any other charges when paying with a Credit Card?
You can pay with your Visa and Mastercard Credit, Charge or Debit card on-line up to a maximum amount of £10,000. Please be aware that Visa and Mastercard Credit card payments incur a processing fee of 1.2% included in the quote summary. Additionally your credit card company may charge you a cash handling fee. Please refer to your card Terms and Conditions or contact your credit card issuer for more information.
There is no charge when using a debit card.
9. How do I register for an International Payment account?
Please click here to apply for an FX International Payments account. You will need an eligible American Express card number and a document (Passport or Driving license).
10. How do I manage or reset my passwords?
Phone User Profile: you can reset your phone password by logging into American Express FX International Payments under Manage My Account.
FX International Payments: please click here to reset your password.
11. How do I track my transactions?
You can log into American Express FX international Payments website and you can find under My Account a list of all your transactions processed and pending. Alternatively, you can call our Customer Services on 0800 085 3456 or +44 1273 576 880 if you are calling from outside the UK.
12. What is a Telephone User Profile?
Your personal Telephone User Profile will be used to identify you anytime you call our Customer Services. Please be aware that you can reset your password logging into your account on https://fxpayments.americanexpress.com/fxipfo/root.do.
13. How secure are American Express International Payments transactions?
American Express Services Europe Limited is authorized in the United Kingdom by the Financial Conduct Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services.
14. How will I know my details are secure?
American Express will never ask you for any of your secure details or passwords in an e-mail. Never disclose this information to anyone.
15. How do I create a transaction?
You can make a payment clicking on the “make a Payment” button on the landing page once you have logged into American Express FX International Payments. You need only to choose the currency amount and method of payment and you will be offered a Quote. Once you have filled in the Payee details and, if applicable, your credit or debit card details, you can create a payment.
16. What payee information is required when making a payment?
You will need the beneficiary name and address as well as full bank details (Bank Number, Bank Address, IBAN, Local Bank Routing Code or SWIFT code).
To locate this information, you might ask your recipient to look at the top/bottom of their bank statement or call their bank for more information.
17. How do I send funds to American Express in payment for my transaction?
If your chosen settlement method is bank transfer, you can send funds via BACS or CHAPS to:
American Express Europe Services Limited
Sort Code: 60-92-42
Acc number: 25426708
JPMORGAN CHASE BANK
Branch LONDON WALL
18. Why has my beneficiary not received the payment?
American Express FX International Payments will release the payment to your payee on receipt of cleared funds and correct Payee information. However, it can take longer for some extra-European destinations for the funds to be available on your payee bank account. If in doubt, please call our Customer Services and we will help you with every query.
19. How do I know the money has been sent?
You can track your transactions online on www.americanexpress.co.uk/fxip or you can call Customer Services on 0800 085 3456 or +44 1273 576 880 if you are calling from outside the UK.
20. Is there a minimum and maximum amount I can trade with American Express FX International Payments?
There is no minimum amount you can transact. However, the maximum amount you can trade online is £20,000 including fees. If you call our Customer Services on 0800 085 3456 (or +44 1273 576 880 if you are calling from outside the UK), we will be able to support you with any transaction over £20,000.
21. What if I submit a Transaction Request and I want to cancel it?
If we have not already completed your transaction, we will make every effort to accommodate your cancellation request. Otherwise, we will have to follow the applicable banking standards for recalls. You can also contact our dedicated Customer Service team. Our Customer Service line is available to assist you at 0800 085 3456 Monday through Friday, 24 hours a day (GMT) or +44 1273 576 880 if you are calling from outside the UK. We will do our best to assist you with your cancellation request.
22. What rewards are awarded for International Payments transactions and who is entitled to them?
Rewards for International Payments transactions are awarded according to the reward program associated with your American Express Card registered with FX International Payments as follows:

Membership Rewards:
One (1) Membership Rewards bonus point will be awarded for every £10 you wire internationally using the FX International Payments ("FXIP") Service. Not valid for same currency transactions (eg GBP to GBP). To be eligible to earn Membership Rewards bonus points, you must first apply for the FXIP Service and be approved, and you must also submit to us a designated valid American Express Card (“Card”) that is already enrolled in the Membership Rewards program (the "MR program") to which points will be credited. That Card must be current and enrolled in the MR program at the time the transaction is initiated, FXIP must have a valid Card number on file, and there must be no unpaid FXIP obligations or other violation of or default under the FXIP Terms and Conditions. No bonus points will be awarded retroactively for FXIP transactions completed when a non-valid American Express Card was on file. In the event that a registered Card is lost, stolen or renewed, you must register the new Card by logging into your FXIP account section and enter the new Card information. Bonus points will be credited to the MR program account within 10-12 weeks after the eligible transaction is complete. Membership Rewards bonus points that are awarded for transactions with FXIP are subject to the terms and conditions of the MR program, including rules regarding forfeiture of Membership Rewards points. See membershiprewards.com/terms for more information.
Points are calculated on local currency equivalent excluding the credit card and transaction fees.

Cash Back reward:
£1 Cashback will be awarded for every full £1000 you wire internationally using FX International Payments (“FXIP”) service. Amounts eligible for Cashback will be rounded down to the nearest full pound. A valid American Express Platinum Cashback Card (“Card”) issued by American Express Services Europe Limited is eligible to collect cashback on your transactions. Cashback will be paid by us during each Card account anniversary month on the total transaction value that has taken place during the preceding 12 months. Your Card account anniversary month is the one month period each year following the date on which your Card account was opened (for example, if your account was opened on 10 January, your account anniversary month will run from 11 January to 10 February each year). Payment of your cashback balance will be made by crediting your Card account. Subject to the Terms and Conditions of the American Express Platinum Cashback Card.
23. How do I make a complaint?
We have formal complaints handling procedures in place to ensure that all complaints are handled in a way which is fair and consistent and in a timely manner. To make a complaint you can contact us using any of the following means:
By Post; American Express FX International Payments Customer Care
1st Floor, Amex House
Edward Street
Brighton
BN 88 1AH
By Email; fxip.services@aexp.com
By Phone: 0800-085-3456
24. What happens when I make a complaint?
If possible, we will resolve the matter by the next business day following receipt of your complaint. If we are unable to provide a resolution within this timescale your complaint will be passed to a dedicated Complaints Department where is will be thoroughly investigated.
Within 5 business days of receiving your original complaint we will write and confirm receipt, provide a copy of our complaint handling summary and confirm the contact details of the Complaints Department investigating your complaint.
25. What happens if I am not satisfied with the complaint resolution?
Every effort will be made to ensure that you are fully satisfied with the outcome of your complaint. If you are not satisfied with our conclusion, you may be entitled to refer the matter to the Financial Ombudsman Service.
26. How much can I send?
There is no minimum amount you can transact. However, the maximum amount you can trade online is £20,000. If you call our Customer Services on 0800 085 3456 (or +44 1273 576 880 if you are calling from outside the UK), we will be able to support you with any transaction over £20,000.
27. How do I send more than £20,000?
You can call our Customer Services on 0800 085 3456 (or +44 1273 576 880 if you are calling from outside the UK), to trade up to a maximum for a single transaction of £30,000.
28. Will American Express accept a payment from a source or account not in my name?
No, we can only accept payment for an FX International Payment transaction from a credit, debit and charge card or bank account in your name.
29. Can I still send money even if my payment has not been accepted?
If you can call our Customer Services on 0800 035 3456 (or +44 1273 576 880 if you are calling from outside the UK), we will be happy to assist you and support with your transaction.
30. What are the opening hours?
Our Customer Services are open from 8am Monday morning to 10 pm Friday evening. You can also transact online anytime trading markets are open, 24 hours Monday to Friday (24/5).
31. Can AMEX help with overseas mortgage payments?
If you can call our Customer Services on 0800 035 3456, we will be happy to assist you and support with your transaction.