We're proud of our fraud prevention and detection records. That's because whatever you buy, wherever you buy it, the transaction will be processed through our Secure System.
Unlike other card issuers, an American Express® transaction usually involves only three parties; you, the merchant and American Express.
The benefits to you are:
• There's less risk of fraud because there's usually no third party involvement
• We can spot issues quickly as soon as they arise
• We can resolve problems faster where we have a direct relationship with all parties
Our early detection systems
constantly scan your account for uncharacteristic transactions that we suspect may be fraudulent. If we identify a suspect transaction we will try to contact you as soon as possible to check its origin. So it's important to keep Customer Services updated with your contact details
, then if there's a problem, we can contact you and resolve the issue quickly.