Start of menu
Search United Kingdom website
Close Menu
Skip to content

Your Card has

so much more to offer

Avios are just one of the benefits

As well as earning you Avios towards reward flights, your British Airways American Express Credit Card gives you lots of other benefits, whether you're travelling, or not. To learn more, click on the tabs below.

American Express has always been known for the unbeatable service we offer Cardmembers when they're travelling.

Travel Accident Insurance1

With your Card you have up to £75,000 in the event of loss of life, limb, sight, speech or hearing, when public transport tickets are charged to the Card.

Emergency Card replacement

If your Card is lost or stolen we'll issue a replacement to you as soon as we can - often within two working days. If you're in a remote area, arrangements can usually be made to have your Card waiting at some point along your route.

Need a replacement Card? Call us on 0800 917 8047 or +44 (0)1273 696 933.

Emergency travel back-up


Lost luggage? We'll locate it. Don't speak the language? We'll provide a translator. Mislaid your medicine? We'll help find a replacement prescription. If necessary, we’ll refer you to a doctor, or a lawyer if you need one, and we’ll let the family know back home. So you can travel with complete peace of mind. 

For help and quotes, call Global Assist service on +44 (0) 845 456 6524

Image of a couple shopping

Shop on the high street, and on the internet, knowing that if anything goes amiss, we’re right behind you.

Purchase Protection1

If you have bought an eligible item with your card, and it gets stolen or damaged, we'll replace or refund it up to £2,500, with 90 days of purchase.

Refund Protection1

If a UK retailer refuses you a refund on an eligible item over £25, you can come to us within 90 days of purchase and we'll sort out a refund for you up to £200.

Online Fraud Guarantee

If something's stolen from your account or you see a charge you don't recognise, we'll remove it and investigate. You can shop online knowing you'll never be held responsible for any unauthorised online purchases.

My Essentials - Gadget, mobile phone and personal possession insurance2

Imagine the situation - you drop your brand new mobile phone and smash the screen. Now imagine the relief when you realise that as a My Essentials member you're covered, for £12.99 per month, including residential family members.

Learn more

Identity Defence Platinum2

Concerned about identity theft? For £7.99 a month, Identity Defence Platinum helps you detect fraud and defend yourself.

Learn more

Image of someone typing into a laptop

We're always on call

For questions about your statement, Card benefits, offers and more, American Express customer service is always ready to assist you. We're on call 24/7 and happy to help. Drop us an email and we'll get right back to you.

More Cards mean more Avios

Every Card you add clocks up 1 Avios per £1 spent.

No hidden extras on BA flights

What you see is what you pay for, unlike some 'no-frills' airlines.

Important Information

1. American Express Services Europe Limited (“AESEL”) makes various benefits available to Cardmembers which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL's contract with you but AESEL will provide reasonable notice, in any event no less than 30 days, in advance of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a Cardmember. Terms, conditions and exclusions apply. Details can be found on the American Express website.

2. American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. Registered in England and Wales with Company Number 1833139. American Express Services Europe Limited is authorised in the United Kingdom by the Financial Conduct Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services Register. We will introduce you to Affinion International Limited for My Essentials and Identity Defence. Calls may be taped or monitored for quality, training and compliance purposes. Policy Terms and Conditions apply.

The information relating to the financial benefits and services of the Card is the responsibility of American Express Services Europe Limited and British Airways accepts no responsibility for inaccuracies. The British Airways American Express Cards are offered by American Express Services Europe Limited.