American Express has always been known for the unbeatable service we offer Cardmembers when they're travelling.
Travel Accident Insurance1
With your Card you have up to £75,000 in the event of loss of life, limb, sight, speech or hearing, when public transport tickets are charged to the Card.
Emergency Card replacement
If your Card is lost or stolen we'll issue a replacement to you as soon as we can - often within two working days. If you're in a remote area, arrangements can usually be made to have your Card waiting at some point along your route.
Need a replacement Card? Call us on 0800 917 8047 or +44 (0)1273 696 933.
Emergency travel back-up
Lost luggage? We'll locate it. Don't speak the language? We'll provide a translator. Mislaid your medicine? We'll help find a replacement prescription. If necessary, we’ll refer you to a doctor, or a lawyer if you need one, and we’ll let the family know back home. So you can travel with complete peace of mind.
For help and quotes, call Global Assist service on +44 (0) 845 456 6524
Shop on the high street, and on the internet, knowing that if anything goes amiss, we’re right behind you.
If you have bought an eligible item with your card, and it gets stolen or damaged, we'll replace or refund it up to £2,500, with 90 days of purchase.
If a UK retailer refuses you a refund on an eligible item over £25, you can come to us within 90 days of purchase and we'll sort out a refund for you up to £200.
Online Fraud Guarantee
If something's stolen from your account or you see a charge you don't recognise, we'll remove it and investigate. You can shop online knowing you'll never be held responsible for any unauthorised online purchases.
My Essentials - Gadget, mobile phone and personal possession insurance2
Imagine the situation - you drop your brand new mobile phone and smash the screen. Now imagine the relief when you realise that as a My Essentials member you're covered, for £12.99 per month, including residential family members.
Identity Defence Platinum2
Concerned about identity theft? For £7.99 a month, Identity Defence Platinum helps you detect fraud and defend yourself.
We're always on call
For questions about your statement, Card benefits, offers and more, American Express customer service is always ready to assist you. We're on call 24/7 and happy to help. Drop us an email and we'll get right back to you.