YOUR CARD HAS

One of the most talked about benefits of this Card is the Companion Voucher and here’s where you can find out more about it.  

Your Companion voucher is valid for 24 months, creating a number of fantastic possibilities for you:  

• You can earn one Companion Voucher in year one and another in year two, and redeem them at the same time to arrange a trip for four people, with two people travelling on Companion Vouchers
• You can hold on to your Companion Voucher while you accrue even more Avios on your Card, and then redeem for flights to more far-flung places or enjoy a trip in an upgraded cabin
• You can begin to plan a trip further in advance and book up to 12 months in advance of when you actually travel

You can take absolutely anyone as your companion – it doesn’t have to be someone from your family. You need to spend just £10,000 on your Card in a year to trigger your Companion Voucher¹, but remember, the more you spend, the more Avios you can redeem on a companion trip. 

Here’s wishing you some fantastic companion escapes.      

The Executive Club

British Airways American Express Cardmembers gain automatic enrolment into the British Airways frequent flyer programme, The Executive Club.

Emergency Card replacement

Should your Card be lost, damaged or stolen, American Express will have a replacement to you, virtually anywhere in the world, usually within 48 hours.

Need a replacement Card? Call us on +44 (0)1273 696 933.

Emergency travel back-up

Lost luggage? We’ll locate it. Don’t speak the language? We’ll provide a translator. Mislaid your medicine? We’ll help find a replacement prescription. If necessary, we’ll refer you to a doctor, or a lawyer if you need one, and we’ll let the family know back home.

To register and get a quote, call Global Assist service on +44 (0) 845 456 6524.

Shop on the high street, and on the internet, knowing that if anything goes amiss, we’re right behind you.

Purchase Protection¹

If you have bought an eligible item with your Card, and it gets stolen or damaged, we'll replace or refund it up to £2,500, within 90 days of purchase.

Refund Protection¹

If a UK retailer refuses you a refund on an eligible item over £25, you can come to us within 90 days of purchase and we'll sort out a refund for you up to £300.

Online Fraud Guarantee

If something’s stolen from your account or you see a charge you don’t recognise, we’ll remove it and investigate. You can shop online knowing you’ll never be held responsible for any unauthorised online purchases.

My Essentials - Gadget, mobile phone, personal possessions and card protection²

Imagine the situation - you drop your brand new mobile phone and smash the screen. Now imagine the relief when you realise that as a My Essentials member you're covered, from just £9.99 per month, including residential family members.

Learn more

Identity Defence Platinum²

Concerned about identity theft? For just £7.99 a month, Identity Defence Platinum helps you detect fraud, and defend yourself.

Learn more

Card Defence²

If your Cards, keys or important documents are lost or stolen, American Express Card Defence can help. Card Defence protects you, and your household, for just £24 a year.

Learn more

We’re always here for you

For questions about your statement, Card benefits, offers and more, American Express Customer Service is always ready to assist you. We’re on call 24/7 and happy to help. Drop us an email and we’ll get right back to you.