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FRAUD’S NOT YOUR PROBLEM. IT'S OURS.

Overview

Feel secure knowing we make fraud prevention our business.

Our direct relationships with merchants all over the world mean your transactions are better protected, whilst our early detection systems constantly scan your account for uncharacteristic transactions that we suspect may be fraudulent.



In the unfortunate event of a fraudulent transaction on your account, we offer a Fraud Protection Guarantee. This states that if you're a victim of fraud and have taken reasonable care, you won't be held responsible for any fraudulent charges incurred.

Protect Yourself
  • For your added protection, you should always check your statements thoroughly.This is easy to do with online services where you can check your transactions daily.
  • Additionally, you can register for card alerts, which monitors your account with weekly updates via email or texts.
  • And did you know you can switch to paper-free online statements to help guard against ID theft?
  • For more information or to find out what else you can do to help stay free of fraud, click here
Fraud Protection Guarantee

Fraud Protection Guarantee

If you're unlucky enough to be a victim of fraud, it's our job to take care of it.  You won't be held responsible for fraudulent charges, as long as you have taken reasonable care with your account details and PIN. So you can relax and spend securely, anywhere in the world.

The moment we are alerted to a fraud, our team will work to resolve any issues as soon as possible and return your account to normal.  For example, we'll credit your account in full and arrange a replacement Card with a new and secure Card number.

Protect Yourself
  • For your added protection, you should always check your statements thoroughly.This is easy to do with online services where you can check your transactions daily.
  • Additionally, you can register for card alerts, which monitors your account with weekly updates via email or texts.
  • And did you know you can switch to paper-free online statements to help guard against ID theft?
  • For more information or to find out what else you can do to help stay free of fraud, click here
Secure System

Secure System

We're proud of our fraud prevention and detection records. That's because whatever you buy, wherever you buy it, the transaction will be processed through our Secure System.

Unlike other card issuers, an American Express® transaction usually involves only three parties; you, the merchant and American Express.

The benefits to you are:

• There's less risk of fraud because there's usually no third party  involvement
• We can spot issues quickly as soon as they arise
• We can resolve problems faster where we have a direct relationship with all parties

Our early detection systems constantly scan your account for uncharacteristic transactions that we suspect may be fraudulent. If we identify a suspect transaction we will try to contact you as soon as possible to check its origin. So it's important to keep Customer Services updated with your contact details, then if there's a problem, we can contact you and resolve the issue quickly.

Protect Yourself
  • For your added protection, you should always check your statements thoroughly.This is easy to do with online services where you can check your transactions daily.
  • Additionally, you can register for card alerts, which monitors your account with weekly updates via email or texts.
  • And did you know you can switch to paper-free online statements to help guard against ID theft?
  • For more information or to find out what else you can do to help stay free of fraud, click here

Frequently Asked Questions

Any more questions?
Visit our Fraud Frequently asked questions for additional information about how we protect your transactions.

How to stay free of fraud

Do you always check if an online shop is secure?

Is there any more you could be doing to help prevent fraud?
Click here to find out