Travel Inconvenience Insurance1
Holiday not going according to plan? No need to worry, we'll step in to smooth out any hassles. If you check in and your flight purchased on the Card is delayed for over 4 hours, you'll get up to £200 per person for meals or hotels. In addition, if you're left without luggage at your destination for more than 4 hours, you'll receive up to £200 per person more.
Wherever you are in the world, it's reassuring to know that you'll always have a contact. If anything happens, the American Express Gold team are ready to help, we're just a phone call away.
Emergency Card Replacement
If your Card is lost or stolen we'll issue a replacement to you as soon as we can - often within two working days. If you're in a remote area, arrangements can usually be made to have your Card waiting at some point along your route. Need a replacement Card? Call us on +44 (0)1273 696 933.
To extend the travel benefits which come as standard with your Card, you can also purchase comprehensive travel insurance from us. Now you can take one more thing on your travels: total peace of mind. So leave those worries at home and make more space for the memories.
Shop on the high street or on the internet and know that if anything goes amiss, we’re right behind you.
If your purchase is damaged or stolen within 90 days, call our Purchase Protection Benefit team and they’ll arrange a repair or replacement for you up to £2,500 per eligible item or £20,000 in any 12 month period.
Should a UK retailer refuse you a refund on any eligible item worth over £25 within 90 days of purchase, you get back the full purchase price up to £300.
Online Fraud Guarantee
If something’s stolen from your account or you see a charge you don’t recognise, we’ll remove it and investigate. You can shop online knowing you’ll never be held responsible for any unauthorised online purchases.
FX International Payments for Cardmembers
American Express® FX International Payments is the fast, convenient, secure way to make foreign currency payments online. If you earn Membership Rewards® points, you’ll collect points on virtually every transaction regardless of the payment method.3
24-hour Customer Service
For questions about your statement, Card benefits, offers and more, American Express Customer Service is always ready to assist you. We’re on call 24/7 and happy to help. Drop us an email and we’ll get right back to you.
No spending limit
The beauty of a charge Card is that there’s no defined spending limit, and you have the control of paying your balance in full every month. Plus, the more you put on your Card, the more points you’ll earn to pick up rewards. Please let us know when you’re about to buy a big ticket item so we can make sure your sale goes through as smoothly as possible.
No points expiry date
Unlike other loyalty programmes, your Membership Rewards points never expire so you can redeem for rewards when you’re ready.