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Membership Rewards(TM) How to Redeem

American Express makes life simple. Redeeming your points is simple too.

  • Redeem For Retail, Family Entertainment, Or Donate To A Charity
  • Redeem A Flight
  • Redeem A Hotel Stay
REDEEM FOR RETAIL, FAMILY ENTERTAINMENT, OR DONATE TO A CHARITY

Visit the online guide, which has the latest listing of all the rewards make your selection and follow the ordering instructions, quoting the reward code.

Or call our Membership Rewards Team on 01273 863 863 between 8am and 7pm, Monday to Friday, and 9am to 1pm on Saturdays. Quote the reward code and your Membership Rewards account or Card number.

Remember to check delivery areas and timeframes before you redeem.

REDEEM A FLIGHT

TO ENROL AND TRANSFER POINTS TO FREQUENT FLYER PROGRAMMES

  1. Call the Membership Rewards team on 01273 863 863 to enrol or, once you have enrolled, to transfer your points.
  2. Allow 10 working days for a new enrolment or to link your frequent traveller programme to your Membership Rewards account, and five working days for the points to be transferred.
  3. Call the airline to confirm that the points have been transferred.

You can then redeem your miles for your flight transfer.

HOW TO REDEEM POINTS FOR ONE-OFF FLIGHTS

You don't have to join a frequent flyer programme to fly with Membership Rewards. To redeem points for a `one-off flight' with either Portugalia Airlines and flybe, all you need to do is phone the relevant airline who will provide you with a booking number

Call the Membership Rewards team on 01273 863 863 within 24 hours, quoting your booking number. Reservations must be made at least 15 days prior to your departure date.

REDEEM A HOTEL STAY

HOW TO ENROL IN FREQUENT GUEST PROGRAMMES

  1. Call your chosen hotel group to check availability.
  2. Call Membership Rewards to enrol onto a frequent guest programme or to transfer your points.
  3. Allow 10 working days to enrol and verify and up to 5 working days for the points to transfer.
  4. Call the hotel group to make your booking.

HOW TO REDEEM YOUR VOUCHERS

  1. Call your chosen group to check availability. Make sure you tell them you intend to use a Membership Rewards voucher.
  2. Once you have confirmed your reservation, call the Membership Rewards team on 01273 863 863 to redeem. Points quoted for hotels are per room per night, excluding breakfast, unless otherwise stated, for up to two people sharing. Blackout dates may apply. Allow 7 days to receive your voucher.
  3. Present your voucher when you arrive along with your valid American Express Card.

HOW TO REDEEM TWO NIGHTS FOR THE PRICE OF ONE

  1. When you have chosen your destination, call your chosen hotel to check availability. Make sure you tell the reservation agent you intend to use a Membership Rewards voucher for one of your two nights.
  2. Call the Membership Rewards team to redeem. It normally takes 7 days for your voucher to arrive, so please allow for this when planning your trip.
  3. Pay for one night's accommodation with the American Express Card and present your voucher along with your valid American Express Card to claim a second night free.

ENROL NOW