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UNPACKING

GETTING STARTED WITH YOUR NEW CARD

Everything you need to know is here

Activating your Card. Registering for Online Services and exclusive offers. It's all here. Make sure you bookmark this page, so you can come back when you need to. Click on the tabs below to find out more.

Get your Card up and running

First things first

If you haven’t already activated your American Express Card, you can do so quickly and securely online now. Register to manage your account with Online Services. It's secure, easy and completely free.

For security reasons, we'll send your American Express PIN separately from your Card. When you receive it, follow the directions on the back of the letter. It's easy to change your PIN to something more memorable at any of the 30,000 UK LINK cash machines.
Find your nearest cash machine

Forgotten your PIN

No problem. Click below to view your PIN online – just answer some security questions and we’ll reveal your PIN. If you’re still having difficulties, call the Customer Services number on the back of your Card.

Incorrectly entered your PIN?

If you’ve entered your PIN incorrectly too many times, it will become locked and you’ll need to use a cash machine to unlock the PIN. At the cash machine select the ‘PIN Services’ option. If you don't know your PIN to unlock it at the cash machine, you can view it easily online.

Image showing where to find the security code on the front of your American Express card

Card number and security code

Your Card number is embossed across the front of your Card. For your additional security, your Card also has a 4-digit security code printed on the front. It's above the Card number, towards the right, and printed flat (unlike the Card number). You may be asked for this number during phone and online transactions.

Customer password

When you first interact with American Express on the phone, during Activation, or when registering for Online Services, you will be asked to create a Customer Password. American Express uses the Customer Password to protect the accounts of our Cardmembers. Customer Password is always a 4-digit number, and you should select a Customer Password that will be easy for you to remember. You can choose your Customer Password from one of four types: a memorable date, mother’s birthday, father’s birthday or a numeric passcode. You will be asked for this Customer Password during select transactions when calling American Express or transacting on americanexpress.com. As a reminder, your Customer Password is not the password associated with your User ID when you log in to americanexpress.com.



Your monthly American Express statement contains:

  • your transactions for the month
  • the monthly balance due
  • your payment due date
  • your rewards balance.

Go green, go Paperless

Why wait for the post when you can access your bill at any time online? Sign up for Paperless Statements and you can view recent transactions right away, plus get instant access to six months’ worth of past statements. Archived statements (up to September 2005) are available on request.

Our secure site keeps your statements safe and while you enjoy peace of mind, you also help reduce your carbon footprint. When your monthly statement is ready to view, you’ll receive an email reminder from us.

Manage your account online

Online Services gives you fast and secure access to all your account information over the web. It’s the best and safest way to look after every aspect of your American Express account.
Online Services puts you firmly in control of your finances so you can:

  • securely view your current balance, recent transactions and six months’ worth of statements
  • keep up to date with your account by signing up for mobile and email Account Alerts
  • save time by paying your bill online
  • watch your rewards add up
  • sign up to receive exclusive offers by email.

Manage your account on your mobile

You can now access the most important account information when you're on the go - via a mobile website optimised for your phone or as a downloadable App for iPhone® and Android® devices.

  • Access and manage your accounts
  • Check your balance
  • Pay your bill
  • View your Starpoints®.

Click here for more information on our mobile services.

Introducing the American Express Pass for Passbook®

Get instant access to your balance, transactions, and service information on the go, with push alerts to confirm your purchases.

Visit amexpassbook.com on your iOS6 or later iPhone® or iPod® touch device to get started.


To make life easier, there's a choice of ways to pay your bill. Take your pick from the options below:

Online

It's fast and simple to pay your bill online using a Debit Card. Just register for Online Services, then log into your Account or the Amex App to make a payment.

Direct Debit

Direct Debit You can set up a Direct Debit to automatically make payments each month so you don't have to think about it. The Direct Debit can be set-up to pay the Minimum Due, your full balance or a set amount. To set up the Direct Debit, please call our Customer Service team on the number on the back of your Card.

Telephone

Call Customer Services 24/7 and pay your bill over the phone using your Debit Card.

Post

Send us a cheque payable to American Express Services Europe Ltd. along with the payment slip at the bottom of your statement. Don't forget to write your account number on the front of your cheque too.

Bank

You can pay your bill in person at the bank either by bank giro, using the payment slip provided on your statement, or by cheque.

You'll find more information regarding all your payment options and timeframes on your monthly statement.

All your questions answered

Visit our FAQs section for quick access to the most commonly asked questions about American Express.

Go Paperless

Cut down on post and go Paperless. Not only does it save time, it gives you added security as well.

Get exclusive offers

Sign up to receive exclusive offers from American Express by email.