Contact us
If your Card was issued outside of the UK, please refer to your local American Express site for support.
Lost & Stolen: 01273 696 933
(From abroad: +44 (0)1273 696 933)
Available 24/7
Purchase Protection Claims: 01293 725 800
(Mon-Fri 8.30am-5.30pm)
Please have your Card to hand when calling us.
Email American Express
For assistance call: 0845 604 2634
Available 24/7
Please have your Card to hand when calling us.
Available 24/7
Platinum Charge Card: 0845 608 0845
Platinum Card Travel: 0845 608 0846
(Mon-Fri 9am-5.30pm, Sat 9am-1pm)
The American Express® Card: 0845 604 2634
Gold Charge Card: 0845 604 2834
Centurion Card: 0808 100 50 50
(From abroad: +44 (0)1273 667 272)
Please have your Card to hand when calling us.
Available 24/7
Platinum CashBack Credit Card: 0845 604 2638
Nectar Credit Card from American Express: 0845 600 5210
British Airways American Express Card: 0845 604 2532
Express Rewards Credit Card: 0845 604 2638
Blue Card: 0845 604 2832
Gold Credit Card: 0845 604 2638
Green Credit Card: 0845 604 2638
American Express RED: 0845 600 3216
Starwood Preferred Guest® Credit Card: 0845 604 2516
Please have your Card to hand when calling us.
General Information: 0870 600 1060
(Mon-Fri 9am-5.30pm, Sat 9am-5pm)
Travel Insurance Quote: 0800 232 277
(Mon-Fri 8.30am-8pm, Sat 9am-5pm, Sun 10am-4pm)
Customer support for online travel enquiries
0870 850 0380
(Mon –Fri 9am -5.30pm)
Travel Insurance: 0800 587 4000
European Breakdown Cover: 0800 587 4000
Opening Hours: M-F 9am-5pm
Repayment Protection: 0800 700 707
Opening Hours : M-F 9am-5pm
Car & Motor Insurance quote: 0844 463 2686
Opening Hours: M-F 8am-8pm , Sat 9am-4pm
Card Defence: 0845 408 2965
Available 24/7
Identity Defence: 0800 917 2530
Identity Defence Platinum: 0800 030 4714
Opening Hours: M-F 8am-8pm, Sat 8am-5pm
My Essentials (Gadget & Personal Item Insurance) Quote: 0800 232 277
My Essentials Customer Services : 0800 022 4355
Opening Hours: M-F 8am-8pm, Sat 9am-5pm
+44 (0) 845 456 6524
Available 24/7
Lost / Stolen: 0800 521 313
(From abroad): +44 (0)1273 571 600
Available 24/7
0845 604 2839
Available 7am-11pm 7 days a week
Please have your Card to hand when calling us.
(Mon - Fri 8.00am - 6.00pm)
Authorisations: 0208 55 11 111
Available 24/7
To accept the card in your establishment:
0800 339 911
(Mon - Fri 9.00am - 5.00pm)
To discuss a Cardmember dispute: 01273 576643
(Mon - Fri 9.00am - 5.00pm)
Corporate Card: 0845 604 2550
Platinum Corporate Card: 0845 601 1202
British Airways Corporate Card: 0845 600 6203
We can transfer your existing Card with Global Card Transfer. Learn more.
We pride ourselves on our high quality products and customer service and take your concerns very seriously.
However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.
By clicking on the link below, you will access is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.
Our Complaints ProceduresEmail us
Email American Express
To use our Secure Messaging Centre, you must be registered to manage your card account online. If you have already registered, please sign-in using your User ID and Password. 
