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Travel Back-Up

Your American Express® Card could be the most useful thing to take on any journey. Even if it's stolen, help is just a phone call away. We're there for you in 2,200 offices* in over 140 countries across the globe.

  Emergency Card replacement - as soon as is humanly possible
  Emergency Card-less transactions
  Global Assist: 24-hour emergency assistance helpline for you and your family

Lost Card? Luggage? Passport?
If you lose your Card and need a replacement urgently, we aim to replace it urgently. Our staff have been known to move mountains to organise replacement Cards in a matter of hours. If you've lost your wallet, we could even help you with your hotel check-in or arrange an emergency cash advance if you need one.

Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home. 

*Comprises American Express' owned offices and the network of American Express representative offices.  Not all services are available in all locations and are subject to local laws.