American Express UK Internet Privacy Statement
This Privacy Statement is published in the United Kingdom (UK) for UK citizens and permanent residents and relates only to UK American Express issued products and services. If you have any American Express product that is not issued by American Express in the UK, please refer to the Worldwide Sites page of the American Express Web site to select another country and review the privacy provisions at that Web site.
Protecting your privacy is important to us. We hope the following statement will help you understand how American Express collects, uses and safeguards the personal information you provide to us on our Web site.
The following are all parts of the Statement:
- Information Collection
- Registration for Online Products and Services
- Information Use
- Declining E-mail Offers
- Set E-mail Preferences. Set, review or change preferences regarding the type of E-mail offers you do not want to receive.
- Information Processing and Global Data Transfer
- Company Commitment to Privacy
- Customer Choice . Direct Mail and Telemarketing
- Your Right of Access and Correction
- Linked Internet Sites
- Changes to the Customer Internet Privacy Statement.UK
When you send confidential personal account data to us on an American Express website, we require that a .secure session. be established first using Secure Socket Layer (SSL). For further information about SSL and the safety and confidentiality of personal data transmissions over the Internet, please read our Security Qs&As
When you browse americanexpress.co.uk and have not registered for any online service from American Express, you browse anonymously. Personal information -- such as your name, address, phone number or E-mail address -- is not collected as you browse. American Express does, however, use .cookies. to collect information about how our site is used. Information, such as the server your computer is logged on to, your browser type (for example, Netscape or Internet Explorer), and whether you responded to an American Express banner ad or E-mail is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to banner ads and E-mail offers. If you would like to learn more about cookies, please read About Cookies for more information.
In order to provide you with a particular product or service online, we may request that you supply us voluntarily with personal information, including your E-mail address and account number (if you are an American Express Cardmember or registered for American Express Online Brokerage, for example), for purposes such as correspondence, site registration, checking your bill or investments online, making a purchase, participating in online surveys and enabling us to provide an online product or service to you in an efficient manner, including developing or making offers of products and services in which you may be interested.
If you are known to us as a registered user of an American Express online service, we, that is, the American Express group of companies worldwide, including other organisations which offer American Express products and services, may combine information about your use of americanexpress.co.uk and the online product or service you utilise with certain other online and offline information we have about you as an American Express customer, including details of where and how you use our products and services and charges for such products and services, as well as information you have provided to us and information available from external sources, such as merchants and marketing organisations, in order to customize your online experience and present you with relevant online and offline offers and updates. We also use a .cookie. to enable our server to recognize you as a registered American Express online service user when you re-enter our site. If you would like to learn more about cookies, please read About Cookies for more information.
We may use information you have given us, for example, to provide a service, ensure proper billing, measure consumer interest in our various services and inform you about products and services. If you provide us with your E-mail address or have done so in the past, or if we obtain your E-mail address from another source, we may send you E-mail offers. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as merchants and marketing organisations. These E-mail offers come directly from American Express.
When we send E-mails to you, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.
Please note that we do not provide your E-mail address to our business partners. However, we may send you offers on behalf of our business partners. Keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them.
For an example of the types of special offers we may provide on behalf of our business partners to American Express Cardmembers, please go to American Express SelectsSM.
Our goal is to deliver offers to people who we believe will find them relevant and of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information. However, at any time you may request not to receive these offers.
We also use information collected on our site to process transactions you conduct on our Web site, and to process applications and deliver the products and services you enroll in or apply for. To do this, it is often necessary to share this information with carefully selected vendors and business partners we work with, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us. We also use it, together with information we have about you as an American Express customer, publicly available information, and preferences you indicate, to customize your online experience and to provide you with more relevant offers and updates.
Declining E-mail Offers
American Express provides customers with an easy means to decline receiving E-mail offers. Although some customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognise the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the E-mail and informing us of your preferences. All E-mail offers that you receive from American Express will inform you of how to decline receiving further E-mail offers. Additionally, you may set or change your E-mail preferences online at any time.
American Express provides technical support and processing for information gathered through its worldwide internet sites in the United States, a country which does not have data protection laws that are as comprehensive as the laws in the European Union. American Express will also disclose to or access our information from other countries outside the European Union in which data protection laws may not be as comprehensive as in the European Union. However, in these cases, American Express has taken appropriate steps to ensure the same level of protection for your information in the United States and other countries as in the European Union.
We do not use americanexpress.co.uk to knowingly solicit data from or market to children under the age of 18.
In keeping with our long-standing leadership in consumer privacy protection, American Express is actively involved with current industry initiatives to preserve individual privacy rights on the Internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, please read the American Express Customer Privacy Principles. The American Express Customer Internet Privacy Statement applies these Principles to our online customers and defines our commitment to protecting their privacy.
If you have questions about this Privacy Statement, please call 01273 576151. You may also write to us at American Express, PO Box 880, Brighton, BN2 2LP, UK. You may also request a copy of the Privacy Statement we posted prior to the web updates made to this document. Please note that American Express Web sites in other markets have Privacy Statements that are fully consistent with the Customer Privacy Principles. These may be modified as needed for particular products and services, or to conform to local laws or customs around the world.
If you would like to decline receiving American Express mail or telemarketing offers in the UK, if you would like information about your account or if you have a question or concern, please call the customer service telephone number listed on your account statement.
If you ask us, we will tell you what information we hold about you and provide it to you in accordance with applicable law. There may be a charge for this as permitted by law. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to American Express, P.O. Box 68, Brighton, BN2 1YL, UK. Any information which is found to be incorrect or incomplete will be corrected promptly.
You should be aware that other Internet sites to which you link from americanexpress.co.uk may contain privacy provisions that differ from the provisions provided herein.
Changes to our Internet Privacy Statement will be noted here so that you can be fully informed about the privacy protection we provide and your choices with regard to our use of personal information for marketing purposes.
Date Last Revised: 12/21/00
Section: Information Collection
Description: This section was updated to address more specifically what information we do and do not collect, and to more fully explain the combination of online and offline information for registered users of an American Express online service.