|
- Yes. Enter your My Account User ID and Password.
- No. Click on the "Go" button within the "No" box on the page if you have not registered online for a service.
- Yes, but I want a separate User ID and Password to my existing User ID and Password. Click on the "I would like a separate User ID and Password" link if you would like to create a separate User ID and password(e.g. for a business Card account versus a personal Card account).
Need help with creating a User ID and Password? Click here
Forgotten your password or need to change it? Click here
 back to top |
|
|
|
Create a User ID and Password to setup access to My Account. Then click 'Continue' so that you can log in to My Account.
Follow the guidelines provided on the Create ID & Password page(s). If you are having difficulty, click here to refer to the FAQ section
back to top |
|
|
|
Click on the “Forgotten Your Password?” link on the Log In page and follow the directions to change your Password. If you are having difficulty, click here to refer to the FAQ section.
This User Name and Password can be used to access My Account.
back to top |
|
|
|
Make sure you carefully follow the guidelines:
1. Your user ID and Password cannot be the same.
2. User IDs must:
- be 5 to 20 characters in length
- contain at least one letter
- not contain spaces
- not contain special characters such as (&>*!%)
Examples of a valid User ID are: roberts, wilson2, and Mark1976.
3. Passwords must:
- be 6 to 8 characters in length
- contain at least one letter and one number
- not contain spaces
- not contain special characters such as (&>*!%)
Examples of a valid password are: snowman4, 810main, and year2k.
back to top |
|
|
|
For Security purposes, American Express does not allow you to change your User ID or Security Questions and Answers online. Please call Customer Services on 01273 576111.
back to top |
|
|
|
American Express provides you with the opportunity to change your Password online. Click on the “Forgotten Your Password?” link on the Log In page and follow the directions. To complete the process, you must remember your User ID and Security Validation Question and Answer. If you do not remember this information please call Customer Services on 01273 576111.
back to top |
|
|
|
You may have made an error in attempting to change your Password online. For further assistance, please call 01273 576111.
back to top |
|
|
|
If you would like to create a separate User Id and Password (to manage your business Card account separately to your personal Card account), please click on
"I would like to set up a separate User Id and password".
back to top |
|
|
|
If the User ID you would like to use is already taken, create a different one by adding numbers to your User ID (e.g. Mark37). For ease, try using a memorable number, like your birthday or year, e.g., Joe1976.
back to top |
|
|
|
If you are experience delays or the site is unresponsive to your request, you can:
- Try again by hitting the Back, Refresh or Reload buttons on your web browser
- Come back later and try again
If the problem persists, call 01273 576111.
back to top |
|
|
|
For your protection, online access to your account will be temporarily suspended if:
- You entered the wrong User ID and/or Password multiple times
- You entered the wrong Security Validation Question or the wrong Security Validation Answer multiple times
Please call 01273 576111 to re-activate your online account.
back to top |
|
|
|
Yes. American Express requires that a "secure session" be established before requesting or providing confidential information. This secure session is created using Secure Socket Layer (SSL). During the secure SSL session, a private conversation using public key cryptography is created that only your computer and American Express systems can understand.
American Express Customer Service is available for assistance with logging in, registration, User IDs and Passwords, please call 01273 576111.
If you can’t find the answer to your problem here, or if the problem persists, call our Internet support on 01273 576111.
back to top |
|
|
|
